Complaint Tracking Software
Take control of your EEO Complaint Process with icomplaints.
MicroPact introduced icomplaints in 2002. Over the ensuing 10 years, icomplaints has become the standard for federal EEO case management.
Developed specifically to manage the EEO process and generate the Form 462 annual report, icomplaints includes a number of critical features required by government agencies and departments for tracking and managing EEO complaints and cases. Its robust set of business rules ensures compliance with EEOC MD-110, EEOC reporting requirements and 29 CFR 1614. All of these capabilities are provided through a highly automated interface that provides exceptional 'point and click' ease of use while minimizing maintenance needs.
Simply Manage, Track, Support – and Save
With its attention to tracking every potential nuance and variable in the case management lifecycle, icomplaints provides complete assurance that every step in the EEO process has been followed, while providing huge gains in productivity for your agency.
- In opening a new case file, icomplaints starts by defining the type of case.
- icomplaints integrates easily with existing personnel systems to do look-ups and pull case-related information required for tracking.
- Case numbers and counselors are easily assigned.
- Status tracking is quickly set up by creating and maintaining a schedule of processing events, complete with automatic event-related messages and alerts.
- Claims, events, corrective action, documents and statutes are all predefined in the system and can be individually updated and searched.
- Automatically track all data entry, updates or modifications, while controlling data errors.
- Generate all standard reports quickly – including EEO Form 462 – in just one to two weeks.
Modules and Add-Ins
icomplaints also includes a number of modules that extend functionality, add flexibility and streamline the EEO case management process:
If you are interested in more detailed information on a module or demo, or to see if there is a trial version available, contact our Customer Relations team.
“ MicroPact and icomplaints have revolutionized the entire way we track and process complaints. We have all the information we need right at our fingertips, so we’re able to easily track every aspect of the pre-complaint and formal complaint process. ”
Jamie Kajouras, Deputy Program Director, Office of EEO and Diversity Management, US Navy