USDA adds two more MicroPact products to improve customer relations
Pleased with success of initial MicroPact products, USDA adds MicroPact's entellitrak Civil Rights (CR) and Alternative Dispute Resolution (ADR) Editions.
HERNDON, VA - September 14, 2007 -- MicroPact Engineering, Inc., www.micropact.com of Herndon, VA, announced today that the U.S. Department of Agriculture (USDA), a current customer already utilizing three MicroPact products, has added two entellitrak Editions to further improve their customer service.
The USDA and MicroPact are in their third year of a highly productive working relationship. MicroPact has helped the USDA increase the efficiency of their Equal Employment Opportunity (EEO) case management systems by successfully implementing their icomplaints and eversity product suites. Now, the USDA will implement MicroPact's entellitrak Alternative Dispute Resolution (ADR) and Civil Rights (CR) Editions.
"Adding these web-based products will enable us to be sure to capture all the information we need at the earliest stages of a complaint, where it can still be mediated," explains Maurice Thompson, Product Manager for the USDA. "Since everyone in the agency will have access to the same information at the same time, we will be able to resolve cases more quickly, for greater efficiency and cost savings."
Growson Edwards, Director of Business Development for MicroPact, describes the process of automating the USDA's systems. "Even in our initial discussions three years ago, the USDA had plans to expand their agency's automation in the future, to continually offer better service and better management of complaint data," says Growson. "With the addition of entellitrak CR and ADR Editions, the USDA will be able to reduce paper, reduce the number of physical files, and process cases with greater overall efficiency."
entellitrak Civil Rights (CR) Edition works with the icomplaints application to help agencies manage cases pertaining to Civil Rights statutes such as Title II of the Americans with Disabilities Act of 1990, Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Executive Order 13166, and more. With entellitrak CR, Equal Opportunity and Civil Rights professionals have all the data they need for all such cases in one easily accessible centralized system.
entellitrak Alternative Dispute Resolution (ADR) Edition makes it easy to track complaints, resolutions and follow-ups. When an employee files a complaint, the federal government encourages both sides to enter into mediation swiftly, before it becomes a legal matter. MicroPact's entellitrak ADR Edition will allow the USDA to automate this process so that complaints, referrals to mediation, resolutions, continued follow-up, costs, and names of all individuals involved or related to the case can easily be input and tracked.
About entellitrak
MicroPact's entellitrak is a highly flexible, user-friendly web-based tracking system that offers a suite of products designed specifically for mid-to-large companies and government agencies. The system is unique in that companies and agencies can easily configure it according to their individual needs, without calling a professional to set-up the system or to make changes later. By eliminating the need to develop an in-house system, companies save in development and maintenance costs as well as implementation time, making entellitrak an affordable alternative to customized software solutions.
About MicroPact
entellitrak is designed and backed by MicroPact, an award-winning company with over 300 Federal and commercial clients. MicroPact is known for its extraordinary focus on customer service, further ensuring entellitrak's value to its users, both initially and in the future. For more information about entellitrak or other products MicroPact offers, contact MicroPact sales at 866-346-9492.
