Getting on Track
Bringing icomplaints on board at your organization is easy from day one, taking on average just 30 days to complete full implementation and training.
Complete configuration (30 days):
- Following contract approval, your organization is assigned a dedicated MicroPact implementation team and project manager.
- At an initial kickoff meeting, your project manager will present for your review a draft project plan outlining all phases of the implementation, including responsibilities, milestones and dates.
- MicroPact analysts assemble, review, and document all requirements, including business rules, hierarchy information, and roles.
- After all requirements are finalized, your MicroPact team will configure icomplaints based upon documented requirements
- Your MicroPact team guides you through User Acceptance testing, and refinements if necessary.
- User and administrative training is provided to your organization.
- MicroPact provides ongoing support deploying to production.