Simply Manage, Track, Support-and Save
With a platform that's compatible with all major database solutions, and an intuitive, browser-based user interface, icomplaints can quickly become part of your workflow environment. With its attention to tracking every potential nuance and variable in the case management lifecycle, it provides complete assurance that every step in the EEO process has been followed, while providing huge gains in productivity for your agency:
- In opening a new case file, icomplaints starts by defining the type of case.
- icomplaints integrates easily with existing personnel systems to do look-ups and pull case related information required for tracking.
- Case numbers and counselors are easily assigned.
- Status tracking is quickly set up by creating and maintaining a schedule of processing events, complete with automatic event-related messages and alerts.
- Claims, events, corrective action, documents, and statutes are all predefined in the system and can be individually updated and searched.
- Automatically track all data entry, updates, or modifications, while controlling data errors.
- Generate all standard reports quickly-including EEO Form 462 in just one to two weeks.
icomplaints also includes a number of additional modules to streamline your workflow processes:
- The powerful Executive Dashboard gives you immediate access to an overview of important data , including dynamic statistical charts and graphs, active inventory, processing times, and trending reports.
- The eFile Module allows your agency to instantly and conveniently receive complaints online, reducing the time needed for processing a complaint's intake phase.
- The No FEAR Reporting Module provides complete pre-formatted screens and data elements to capture required information quickly and produce the No FEAR report at a variety of levels and in a range of output formats.
- The eScan Module allows your staff to directly upload documents from a scanner to a particular case file within icomplaints, giving you more time to focus on processing and resolving complaints.