Training and Support
As a recognized leader in the EEO sector, MicroPact has been active in creating and staging events that allow the user community to convene for shared conversation and professional growth. Aside from quarterly user group meetings that bring the EEO community together to share knowledge, MicroPact also organizes a national annual 462 Forum, where participants engage in training and discussions about the 462 annual report and its related data.
In extending its partnership with you as a valued customer, MicroPact offers a full range of training and support options to help you realize the highest levels of efficiency and performance with icomplaints.
icomplaints training choices include:
- Functional user training tailored to your products and business processes
- Administrative training for users and management
- Development training for IT or analysts
For an annual fee, icomplaints’ superior support and maintenance program offers the advantages of a toll-free help desk 8 AM–8 PM, user-group forums, and two free software upgrades a year that provide new functionality. Customers can also choose to purchase additional levels of support.