Case Studies

Learn how our case management solutions have been implemented across various industries.

Customs and Border Protection Agency (CBP) Case Study

The Department of Homeland Security Customs and Border Protection agency was having a difficult time processing Workers’ Compensation (WC) claims across their workforce of 56,000 employees. It was taking an average of 14 days to manually process a WC claim, and the backlog was on the rise. Read More > Download pdf >

CSX Case Study

This transportation giant was losing momentum in managing employee grievances before it got on board with entellitrak Labor Relations software. Read More > Download pdf >

Federal Trade Commission (FTC) Case Study

MicroPact's Background Investigation (BI) Case Management system updates FTC with a centralized, cost-efficient, easy-to-use solution. Read More > Download pdf >

MicroPact Case Study

MicroPact had built more than 20 internal systems on the entellitrak platform so creating a dynamic system for managing federal contracts was a logical step for the company to take. Read More >

United States Department of Agriculture Natural Resources Conservation Service (USDA NRCS) Case Study

MicroPact's entellitrak provides USDA's Natural Resources Conservation Service with a Web-based solution for improved easement enrollment and oversight. Read More > Download pdf >

United States Department of Agriculture (USDA) Case Study

Updating with MicroPact's latest technology helps the USDA handle complaints with even greater speed and efficiency. Read More > Download pdf >