MicroPact Blog

All MicroPact Blog Posts from 2013

Kansas Goes Live with Iron Data’s ICM Solution

December 23, 2013 | Company News

The Kansas Commission on Veterans’ Affairs (KCVA) has gone live with the Intelligent Case Manager (ICM) solution provided by Iron Data. ICM provides the Commission with an integrated Veterans’ claim management system, allowing KCVA to spend more time assisting Veterans and performing outreach. Read More

Working From Home Is Not An Issue With entellitrak

When Federal Government Closes Because of Snow, Remote Access Becomes Vital To Keeping Work Moving

December 11, 2013 | Federal Solutions

The federal government closed its offices on Tuesday because of the snow storm that hit the Washington, D.C., region during the morning commute. That could have translated into millions of dollars in lost productivity at the federal agencies we all depend on to keep the government running. But that wasn’t the case for agencies with telework programs that also serve as contingency plans during weather emergencies. Read More

Chris Miller's avatar

Chris Miller

CITO Research Report Focuses on Embedded Natural Language Analytics

MicroPact and entellitrak Featured Prominently in Business Intelligence Research

December 9, 2013 | Company NewsData and Analytics

CITO Research has published a new report titled “Search-Based, Natural-Language Analytics: Because That’s How End-Users Think” that examines the use and importance of embedded natural-language analytics in Business Process Management (BPM) and case management software applications. Read More

Tennessee Goes Live with Iron Data’s Regulatory Solution

December 6, 2013

The Division of Environmental Health within the Tennessee Department of Health (TN DOH) has gone live with Iron Data's Versa solution. Iron Data implemented its comprehensive regulatory solution, leveraging commercial off-the-shelf (COTS) functionality to configure the system to meet the Division’s needs. Read More

Dealing With ‘Application White Space’

Data-First Software Development Bridges Gaps Within Many Enterprises

December 5, 2013 | Case Management/BPM

There is a lot in what every organization does that is not handled by a particular piece of software. While a company can plug and play an application that helps manage accounting and billing, most organizations don’t have a solution that tracks and manages the termination of an employee. Read More

Growson Edwards's avatar

Growson Edwards

The Ultimate Conversation Starter

Embedded Analytics Gives Real-Time Data You Need To Start Talking

November 27, 2013 | Data and AnalyticsCase Management/BPM

If you want to get to the bottom of something, you have to do some digging. And the best way to start that metaphorical digging is with a question. This applies to all sorts of investigations – from a doctor asking a patient a series of questions in order to diagnose an ailment to Columbo’s seemingly absent-minded questioning of a suspected murderer. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact to Deploy entellitrak as Workplace Safety Solution for Department of Homeland Security

Software to Provide Streamlined Management of All Safety & Health Incidents and Workers’ Compensation Claims for Transportation Security Administration

November 25, 2013 | Company News

MicroPact, a leading developer of enterprise case management and business process management (BPM) software, has been selected to provide entellitrak as an enterprise workplace safety solution for the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Occupational Safety and Health Information System (OSHIS). Read More

CITO Research Releases Report on Data-First Development Approach

MicroPact and entellitrak Featured Prominently in New Research

November 20, 2013 | Company News

CITO Research has published a new report titled "How Data-First Development Overcomes Barriers to Creating Effective Applications" that examines how a data-first approach to business application development creates effective systems and increases end-user adoption. This approach builds systems that are ideal for nonlinear business processes and case-centric workflows, filling what CITO Research calls "white space" left by more rigid systems that use process-first development. Read More

Natural Language Question Answering and Business Intelligence

From Watson To Siri, Users Want To Ask Questions As Opposed to Submitting Queries

November 20, 2013 | Data and AnalyticsCase Management/BPM

Without true self-service business intelligence (BI) solutions that harness the power of natural language search, IT departments are going to drown in requests for more and more analytics reports from just about every corner of their organizations. Read More

Roger Hughlett's avatar

Roger Hughlett

Update: 462 Submittal and Data Entry Items for the EEOC 462 Excel Tool Part III and Part VIII

Important Information for icomplaints Users Submitting the 462 Report

November 19, 2013

EEOC has recently noted two items that require your attention when submitting 462 data in the EEOC 462 Excel tool. Please note that agencies that have fully completed the submission process with EEOC certifying your numbers DO NOT need to respond to this notification. Agencies that have not finished submitting the 462 report through the FedSEP portal, please email your team account at MicroPact and let us know. Read More

Kris Finnigan's avatar

Kris Finnigan

Maximus Turns To entellitrak For Support in California

Case Management Solution Working to Process More Requests for Medical Reviews

November 7, 2013 | Case Management/BPM

Maximus Federal partners with MicroPact to provide workers’ compensation case management services to California. In addition to the use of the entellitrak platform, Maximus plans to incorporate entellitrak’s efile module. Read More

Roger Hughlett's avatar

Roger Hughlett

Think Before You Act

Tips on What to Consider Before Picking a Software Development Platform

November 7, 2013 | Case Management/BPM

In his most recent guest column for Washington Exec, MicroPact CEO Kris Collo gives readers some solid tips for selecting the best possible business application development platform. Read More

Roger Hughlett's avatar

Roger Hughlett

Yahoo! Small Business Advisor Profiles Kris Collo

Find Our Why Checking Emails and Saving Money on Rent Are Vital to MicroPact CEO’s Success

November 6, 2013 | Company NewsInside MicroPact

Kris Collo probably reads more emails before his first meeting of the day than other folks read all day. “It is one of the best ways for me to take the pulse of what’s happening in the company right now,” Kris told Yahoo! Small Business Advisor, an online resource for entrepreneurs and small business owners. Read More

Roger Hughlett's avatar

Roger Hughlett

Taking Data-First™ to KMWorld Conference

MicroPact Sponsors Annual Gathering of Knowledge Management Leaders in Washington

October 31, 2013 | Events

This year’s KMWorld Conference and Enterprise Solutions Showcase, the knowledge management conference that brings together thousands of IT professionals, is set to deliver expert insights on the latest on techniques and technology for getting the most out of an organization’s knowledge – from data collected and from people engaged. Read More

Roger Hughlett's avatar

Roger Hughlett

Kris Collo on How To Win

CEO Tells Government Contracting Weekly What Drives Him to Succeed in Tough Times

October 29, 2013 | Company NewsFederal Solutions

Kris Collo made a special appearance this week on Government Contracting Weekly, a Washington TV show devoted to the federal contracting sector. The Founder and CEO of MicroPact Inc. shared his business philosophy along with tips on how to succeed and grow a business in both good and tough times. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo: Steve Ballmer Entertains Crowd with Key Insights

CEO of Microsoft talks about his vision, and advice on staying ahead of the game

October 28, 2013 | Events

Watching Steve Ballmer, CEO of Microsoft Corp. and an industry icon, share his insights and vision with thousands of other IT professionals was an exhilarating experience at Gartner Symposium/ITxpo this year. Read More

Sandeep Khare's avatar

Sandeep Khare

Design by Doing Delivers the Goods

Creating a Dynamic Case Management Solution Relies on Input from the People Who Will Be Using the System

October 22, 2013 | Case Management/BPMSocial BPM

One of the biggest reasons the design of software fails to live up to its desired expectations is a lack of input from users. The best solutions are "designed by doing" -- or created through a collaborative effort that includes front-line workers as well as engineers and developers. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo: Tapping into Nexus of Forces for BPM Success

Conventional Approach to Business Process Management Is Coming to an End

October 16, 2013 | Analysts

There was no shortage of sessions discussing the Nexus of Forces at Gartner Symposium/ITxpo in Orlando last week. The “perfect storm” of bringing Cloud, Social, Mobile and Information together is transforming just about every organization today. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo: Losing Control, Gaining Power

Janelle Hill Says Enterprises Need to Loosen Controls in Order to Empower Employees

October 16, 2013 | Analysts

You get a real sense that Janelle Hill loves and studies history – especially when it concerns how we work. In her presentation, “BPM Next: ‘Loose’ Control to Drive Growth,” at Gartner Symposium/ITxpo, Hill laid the foundation to her argument that Business Process Management is ripe for massive change by returning to historic industrial revolutionaries Henry Ford and Frederick Winslow Taylor. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo: Stop Tinkering with BPM, Start Innovating

Gartner Analyst Elise Olding Offers Great Tips for Improving BPM Initiatives

October 10, 2013 | Case Management/BPMAnalystsSocial BPM

Gartner Research Director Elise Olding in her presentation "Stop Tinkering with BPM, Start Innovating" stated that 89 percent of organizations – in all sorts of industries – are just “tinkering” with Business Process Management. Find out her recommendations to stop tinkering and start innovating. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo: Daryl Plummer’s Head Is In the Clouds

Analyst Says Cloud Computing Will Go Hybrid and So Will Smart Organizations

October 10, 2013 | EventsAnalysts

Daryl Plummer takes a look at the future of cloud computing in his presentation at Gartner Symposium/ITxpo. Find out what he thinks the future holds for cloud and what you need to be doing to be prepared for it. Read More

Roger Hughlett's avatar

Roger Hughlett

More on End-User Computing Scenarios from Gartner Symposium/ITxpo

Major Changes Coming to How People Interact with Technology

October 10, 2013 | Analysts

Continuing from my previous post on the great information presented by Gartner Research VPs Stephen Kleynhans and Leslie Fiering at Gartner Symposium/ITxpo this week on how the Nexus of Forces (Cloud, Mobile, Social and Information) are causing disruptions across the technology landscape, let’s take a look at more key areas where changes are predicted in how people and technology will relate to each other. Read More

Sandeep Khare's avatar

Sandeep Khare

Understanding End User Computing Scenario

How to keep users productive through 2018 – Gartner IT Expo 2013

October 9, 2013 | EventsOpen ArchitectureAnalystsAgile Development

Nexus of Forces (Cloud, Mobile, Social and Information) are causing disruptions across the technology landscape and forcing business models to rapidly adapt to a painful transition from IT-centric computing to an ecosystem more and more focused on end-user needs and expectations. Companies need to understand these changing end-user needs to create differentiating products and to stay ahead of the competition. Gartner Research VPs Stephen Kleynhans and Leslie Fiering gave some great business tips on how to keep end users productive through 2018. Read More

Sandeep Khare's avatar

Sandeep Khare

Gartner Symposium/ITxpo: From Gartner to Forrester in a Week

Bringing Dynamic Case Management and a Data-First Approach to the Masses

October 9, 2013 | EventsCase Management/BPM

If you have been reading the blog this week you will know that the team and I are currently at the Gartner Symposium ITxpo here in Orlando, Florida. I have to say I am enjoying this year’s event more than I did the previous two. I suspect that it is partly because I am now an “old hand” at this event and I am better able to allocate my time and get the most out of it. More importantly however, I am seeing that the research, the market, and our offerings are better aligned now than ever before. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Gartner Symposium/ITxpo: Keep Data Close at Hand

Real-Time Business Analytics Requires Better Access to Information

October 9, 2013 | Data and AnalyticsAnalysts

As businesses scramble to make the most out of the data they collect, chief information officers are asking themselves some tough questions about storing and accessing all that data. While most organizations are moving the lion’s share of their data to the data warehouse, they may be missing a major opportunity for real-time business analytics, according to Jamie Popkin, Managing VP at Gartner. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium ITxpo: Gartner Names Top 10 Tech Trends

Mobile and Cloud Innovations Dominate List of Trends from Top Researchers

October 9, 2013 | Analysts

Making a bit of news itself this week, Gartner released a new list of 10 technologies and trends that will affect most organizations in 2014. Gartner defines a “strategic technology” as one with great potential to have a significant impact on the enterprise in the next three years. Some of the major factors researchers took into account included the technology’s potential for disruption to IT or business, the need for a major investment, or the risk of being late to adopt. Read More

Roger Hughlett's avatar

Roger Hughlett

Glitz, Glamor and Gartner

entellitrak Reintroduces the Prototypical Prototype at Gartner Symposium/ITxpo

October 8, 2013 | EventsData and AnalyticsCase Management/BPM

Rewind just a few years and entellitrak was one of the first solutions that was able to produce an actual prototype that potential customers could use. Now with the addition of the entellitrak Natural Language Analytics module you can see and use a self-service BI tool right from the prototype stage. Read More

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Che de Bruin

Gartner Symposium/ITxpo: Getting IT Out of the Analytics Equation

Data Discovery Is Key to Adoption of Self-Service Business Intelligence

October 8, 2013 | EventsData and Analytics

With the volume of data across industries growing exponentially - especially in the government sector - there has been a growing demand amongst decision makers to be able to analyze and understand the power of data they have in their systems in real-time. Read More

Sandeep Khare's avatar

Sandeep Khare

Gartner Symposium/ITxpo: People Key to Improving Processes

The Best BPM and Case Management Solutions Put People, Data First

October 7, 2013 | Case Management/BPMAnalysts

Three of the biggest names in BPM offered business and IT professionals at the Gartner Symposium/ITxpo some solid recommendations for improving their business processes. And a key part of most of those recommendations is to put people out in front – from development to implementation of a BPM or case management solution. Read More

Roger Hughlett's avatar

Roger Hughlett

Big Predictions, Bigger Opportunities at Gartner Symposium/ITxpo 2013

Gartner Analysts Offer Plenty of Insight into What the Digital Future Means to Businesses

October 7, 2013 | Events

The Gartner Symposium/ITxpo 2013 kicked into high gear with a Keynote by Committee that featured inspiring words about the Digital Future from Peter Sondergaard, Hung LeHong, Nick Jones and Dave Aron. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Releases Natural Language Analytics Module for entellitrak Case Management Platform at Gartner Symposium/ITxpo 2013

Advanced Analytics Tool Empowers Front-Line Knowledge Workers With Real-Time Reports and Data-Rich Graphics

October 7, 2013 | Company NewsCase Management/BPM

MicroPact today announced the release of Natural Language Analytics for entellitrak from Gartner Symposium/ITxpo 2013. The Natural Language Analytics module, which builds on entellitrak’s Data-First™ approach to case management, puts self-service business intelligence in the hands of front-line workers and management so they can make informed, real-time decisions. Read More

CITO Research Shines Spotlight on Data-First™ Approach

New Report Examines Advantages entellitrak Offers Application Developers

October 4, 2013 | Case Management/BPM

A new report from CITO Research – “How Data-First Development Overcomes Barriers to Creating Effective Applications” – makes a critical point about dynamic case management and its role in the development of business applications: This approach creates systems that are ideal for nonlinear business processes and case-centric workflows. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Partners with ITSMPlus As Part of International Expansion

National Power Construction Corp. Selects entellitrak as Comprehensive Project and Inventory Management Solution

October 3, 2013 | Company News

MicroPact Inc., a leading developer of case management and business process management (BPM) solutions, continues its international expansion through a partnership with ITSMPlus, a full-service information technology management and consulting firm. Read More

MicroPact Partners with Smart Minds to Expand into Pacific Rim

Partnership Brings Data-First™ Approach to Case Management to Growing Markets in New Zealand, Australia

September 30, 2013 | Company News

MicroPact, a leading provider of case management and business process management (BPM) software, has expanded its global reach through a new partnership with Smart Minds, an IT solutions provider headquartered in New Zealand. Read More

Data-First™ and Dynamic Case Management

Why modeling DCM systems is the inverse of BPM modeling

September 23, 2013 | Case Management/BPM

I recently held a webinar titled “How Dynamic Case Management turns BPM on its Head.” In fact I did it more than once because the response was so overwhelming and not just from DCM or BPM practitioners, but from individuals across the enterprise looking to implement enhanced systems of engagement. Read More

Bob Ragsdale's avatar

Bob Ragsdale

MicroPact Awarded Contract To Deploy entellitrak as Correspondence Management System for Department of Veterans Affairs

New System Provides Streamlined Process for Managing Correspondence Across Agency

September 12, 2013 | Company News

MicroPact, a leading provider of enterprise case management and business process management (BPM) software, is pleased to announce that entellitrak has been selected as an enterprise Correspondence Management System for the Department of Veterans Affairs (VA) Office of the Secretary of the VA (OSVA). Read More

Helping Investigators Fight Medicaid Fraud

Attendees at National Association of Medicaid Program Integrity (NAMPI) Annual Conference Learn What entellitrak Can Do

September 11, 2013 | EventsCase Management/BPM

State Medicaid Fraud Control Units have recovered $3 billion that was illegally collected by individuals and businesses. Medicaid fraud can include all sorts of cases – from pediatric dentists who charge Medicaid for unneeded work to mortuaries that submit bills to the system for funerals that never take place. The list of examples of fraud goes on and on. Read More

Dion Trahan's avatar

Dion Trahan

Another Successful 462 Symposium

Tips on Submitting Your 462 Reports via icomplaints Quality Report Management Module

September 9, 2013

Thank you to everyone who made the 462 Symposium a success. This year's submission of the EEOC Form 462 is different than in years past. I'll explain the two ways to submit the form. Read More

Social Media and Hiring: It's Complicated

Searching for candidates online can bring certain legal risks

September 9, 2013

Have you ever Googled someone? Chances are that you've been curious about a friend or a business acquaintance and you’ve searched for them online. When you did, what did you learn? Read More

Emily Zasada's avatar

Emily Zasada

Reasonable Accommodation Panel at MicroPact’s 462 Symposium was Great!

What I Learned Hosting the Panel

September 9, 2013 | Fair Practice

In this month's Fair Practice, Carl Moore discusses what he learned while hosting the Reasonable Accommodation Panel at the 462 Symposium. Read More

Carl Moore's avatar

Carl Moore

462 Symposium Delivers Vision of EEOC Future

MicroPact, Industry Experts Discuss Best Practices at Annual Event

September 8, 2013

Hundreds of dedicated professionals who live and breathe federal Equal Employment Opportunity (EEO) gathered in D.C. Thursday to discuss the latest developments and issues facing their agencies. Read More

Roger Hughlett's avatar

Roger Hughlett

You Need A Car Before You Need A Map

The Best Roads and Route in the World Won’t Help If You Don’t Have the Car

September 6, 2013 | Case Management/BPM

It doesn’t matter if you want to drive across town to the movies or if you want to drive across the country to Hollywood. You need the car before you need a map. To deconstruct this analogy a bit further: You need to design your car before you start mapping out your route. This principle applies directly to case management. Read More

Roger Hughlett's avatar

Roger Hughlett

Driving Outcomes and Customer Engagement

Systems need to focus on the needs of the customers they serve

September 4, 2013 | Case Management/BPM

Some companies are notorious for poor customer service. Chances are, you’ve run into one of these companies in the past. Over this past year alone, you’ve probably seen more than one story about celebrities tweeting out their dissatisfaction with airlines and other companies to the world. It’s often the people on the front lines who are blamed for the lack of response. Read More

Emily Zasada's avatar

Emily Zasada

Government Spending Hits Crescendo in Fourth Quarter

Make Sure Your Organization Is Ready for the End of the Federal Fiscal Year

August 26, 2013 | Inside MicroPactFederal Solutions

The federal government’s fiscal fourth quarter spending frenzy is well under way. In fact, according to a recent article in The Washington Post, roughly one-third of all federal spending occurs in the final three months of the fiscal year. Read More

Roger Hughlett's avatar

Roger Hughlett

BPM Lessons From Running Errands on a Saturday

The Benefit of Taking Data-First™ Approach to Accomplishing What Needs to Be Done

August 26, 2013 | Case Management/BPM

Having a process in place for errands always helps simplify Saturday mornings, but without making the actual items or tasks more important than the process the whole system falls apart. Read More

MicroPact Makes Inc. 500|5000 for 9th Year

Company Behind entellitrak Featured on Inc. Magazine’s Exclusive List of Fastest-Growing Companies in America

August 21, 2013 | Company News

MicroPact, a leading provider of enterprise case management and business process management (BPM) software, has been named 3894 on Inc. magazine’s annual Inc. 500|5000 list, an elite ranking of the nation's fastest-growing private companies. The list represents a comprehensive look at America’s independent entrepreneurs and recognizes 5,000 private companies that have demonstrated growth and stability. Read More

Data-First™ Approach Drives entellitrak

Forbes.com Talks to CTO Mike Cerniglia About Effective Architecture for Enterprise Solutions

August 12, 2013 | Company NewsCase Management/BPM

There’s a lot of problematic “whitespace” in the world of enterprise software, and MicroPact is one of the few developers working to reduce this “gap between the automation and data provided by packaged applications and the work done by end-users to solve their own problems…” Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Recognized in Multiple Gartner Hype Cycle Reports

Reports Recognize Increasing Importance of Dynamic Case Management Solutions for Businesses

August 8, 2013 | Company NewsCase Management/BPM

MicroPact, a leading provider of enterprise case management and business process management (BPM) software, today announced that the company has been identified as a sample vendor in two new Gartner Hype Cycle Reports: “Hype Cycle for Business Process Management, 2013 (1)” and “Hype Cycle for Content Management, 2013 (2).” This news follows last week’s announcement, marking MicroPact’s inclusion in four Gartner Hype Cycle Reports in July. Read More

Count Down to End of Federal Fiscal Year

Final Push To Win, Renew Government Contracts Made Easier With entellitrak

August 8, 2013 | Federal Solutions

As the federal fiscal year rolls to a close (54 days until Sept. 30), government contractors of all sizes are putting in long hours to make sure deals get closed and contracts get signed. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Included in Two Gartner Hype Cycle Reports

Dedicated to Delivering Improved Collaboration and Governance Through Case Management Solutions

August 6, 2013 | Company NewsCase Management/BPMAnalysts

MicroPact, a leading provider of enterprise case management and business process management (BPM) software, announces it has been identified as a sample vendor in two recent Gartner Hype Cycle Reports: the “Hype Cycle for Smart Government, 2013(1)” and the “Hype Cycle for Governance, Risk and Compliance Technologies, 2013(2).” In both reports, MicroPact was named in the Cross Agency Case Management category. Read More

MicroPact Sets High Bar for Partners

Growson Edwards Tells Washington Technology Why Good Partners Are So Important

August 5, 2013 | Inside MicroPact

Partners play a pivotal role in the work MicroPact does for the company’s growing list of customers inside the federal government. But unlike some software companies, MicroPact does not partner just for the sake of partnering. It’s a strategic decision, and one that Growson Edwards, Senior Vice President of Business Development, does not take lightly. Read More

Roger Hughlett's avatar

Roger Hughlett

Business Can Be Uneven, Sometimes Even Messy

Building Successful Systems Means Building Systems for the Way People Work and Think

August 5, 2013 | Case Management/BPM

Have you heard of the phrase “tiger team”? Tiger teams are groups of highly specialized experts hired to solve a specific challenge. Read More

Emily Zasada's avatar

Emily Zasada

Collaboration, Flexibility Key to BPM Solutions

New Market Report Points Out Important Advantages of Using Right Tools

August 2, 2013 | Case Management/BPM

While BPM has yet to change the world as dramatically as some of it earliest advocates said it would, the software sector is certainly moving business in the right direction. Read More

Roger Hughlett's avatar

Roger Hughlett

What Reasonable Accommodation Means to You

Panel of Experts Bring Real World Advice to Federal Workplace

August 1, 2013 | Fair Practice

Rather than cover an important case development or emerging issue this month, we wanted to devote this space to telling you about a panel I’ll be moderating at the 462 Symposium on Sept. 5 at the Marriott Wardman Park Hotel in Washington, D.C. Read More

Carl Moore's avatar

Carl Moore

Gartner Analysts Share Top Issues for CIOs

Organizations, Leaders Need to Embrace New Technologies, Seize New Opportunities

July 30, 2013 | Events

As the entellitrak team counts down the days until we head to Orlando for the Gartner Symposium/ITxpo 2013, the research organization offers up a great Q&A with two of its biggest analysts. Read More

Roger Hughlett's avatar

Roger Hughlett

Feds More Bullish Than Businesses On Teleworking

Working From Home (Or the Local Starbucks) Makes You More Productive

July 24, 2013 | Federal Solutions

Sometimes you just need to stay away from the office in order to get work done. You need to eliminate the “impromptu meetings” and the “drop-ins,” and the only way to do that is to telework. Read More

Roger Hughlett's avatar

Roger Hughlett

The Many Benefits of Being Able to Modify and Share Information on the Fly

Sharing customized reports throughout a system is one way that organizations can be more responsive to external events.

July 23, 2013 | Case Management/BPM

In order to remain competitive, it’s important for businesses to respond quickly to external events. And sometimes, it's the employees who directly deal with customers and/or purchasing decisions that are in the best position to decide how to create and format reports that illustrate the effect an external event has on a company. Read More

Emily Zasada's avatar

Emily Zasada

Less Time Requires More Agile Methods

The Popularity of Agile Software Development Is Based On Building Better Apps

July 19, 2013 | Rapid Application DevelopmentAgile Development

Software developers have a lot less time to do what they do best (and what they are paid to do): write code. In fact, according to a recent industry survey, developers spend less than half of a 40-hour work week on designing and programming applications. Read More

Roger Hughlett's avatar

Roger Hughlett

Video: Kris Collo on entellitrak

MicroPact CEO Explains How Businesses Can Benefit From Case Management Solutions

July 15, 2013 | Inside MicroPactCase Management/BPM

MicroPact CEO Kris Collo steps in front of the camera to explain how entellitrak, a leading enterprise case management and business process management platform, can help dynamic organizations work better and smarter. Read More

Preview: How Dynamic Case Management turns BPM on its Head

How case management modeling differs from business process management modeling

July 11, 2013 | EventsCase Management/BPM

Next week I will present a webinar titled “How Dynamic Case Management turns BPM on its Head.” This post is a summary of what attendees can expect. Read More

Bob Ragsdale's avatar

Bob Ragsdale

MicroPact Names Todd While Vice President, Commercial Enterprise Solutions

Industry Veteran Heads Up Aggressive Sales Push into Commercial Space

July 10, 2013 | Company News

MicroPact Inc., a leading developer of enterprise case management and business process management software, today announced the appointment of Todd While as Vice President, Commercial Enterprise Solutions. Read More

Platform as a Service (PaaS) Ready For Big Time

PaaS Offers Businesses Several Key Advantages

July 10, 2013 | Rapid Application Development

All signs point toward an epic couple of years for the Platform as a Service (PaaS) market, according to analysts from Gartner and Forrester. Some estimates put sales for PaaS offerings at $3.5 billion by 2017. Read More

Roger Hughlett's avatar

Roger Hughlett

The Supreme Court Rules on Retaliation

July Fair Practice

July 8, 2013 | Fair Practice

In this month's Fair Practice, Carl Moore examines the Supreme Courts recent ruling on retaliation. The ruling changes how EEO claims are handled and is a must know for any EEO professional. Read More

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Carl Moore

Prepare for Gartner Symposium ITxpo 2013

MicroPact Bringing New Ideas, New Products to CIOs From Around the World

July 2, 2013 | Company NewsEvents

The momentum is building for “the world’s most important gathering of CIOs and senior IT executives” – also known as the Gartner Symposium ITxpo. Read More

Roger Hughlett's avatar

Roger Hughlett

entellitrak Included in Taxpayer Advocacy Service’s Report to Congress

IRS Group Discusses Use of Enterprise Case Management Platform

July 1, 2013 | Federal Solutions

MicroPact was pleased to be included in a recently released report to Congress from the Taxpayer Advocacy Service (TAS). The report, FY 2014 Objectives Report to Congress and Special Report to Congress, mentions the agency’s implementation of entellitrak, MicroPact’s enterprise case management platform, as the technology base for the Taxpayer Advocate Service Integrated System (TASIS). Read More

Executive Leaders Radio Interviews Kris Collo

MicroPact CEO Explains How Parents and Determination Drove Him to Success

June 24, 2013 | Inside MicroPact

Being a middle child isn’t easy, but MicroPact CEO Kris Collo says he learned some extremely valuable lessons because he had both a big brother and a little brother. “My older brother beat me up a lot, and my younger brother, I took care of him,” Kris told the host of Executive Leaders Radio, which featured Kris as part of its series of interviews with successful entrepreneurs. Read More

Roger Hughlett's avatar

Roger Hughlett

BPM, Big Data and the Cloud

New Survey: More Companies Say BPM Needs to Align With Big Data, Cloud Projects

June 21, 2013

The next year or so will be transformational for the lion’s share of businesses as many look to combine their business process management (BPM) projects with big data projects and the ongoing shift toward cloud computing. Read More

Roger Hughlett's avatar

Roger Hughlett

Three of the Top Technology Challenges Facing CIOs Over the Next Five to Ten Years

The Role of the CIO is Changing, and So Are the Challenges

June 20, 2013 | Mobile

Forrester analyst Marc Cecere, speaking at the Forrester’s Forum for CIOs in London, said CIOs are in a “…unique and potentially powerful position for business transformation.” Cecere, quoted in ComputerWorldUK, pointed to a survey that showed that 29% of respondents (a group of 101 individuals in both Europe and North America involved in a business transformation project in the past three years) believe that the CIO is the biggest driver of business change in an organization. Read More

Emily Zasada's avatar

Emily Zasada

Document Management Plus Case Management Equals More Control

entellitrak Provides Ability to Launch Case From Single Document

June 18, 2013 | Case Management/BPMDocument Management

Across industries, whenever there is a need for case management, chances are that documents are going to be associated with those cases. This is true for companies in healthcare, construction, government and countless other sectors. Read More

Emily Zasada's avatar

Emily Zasada

The Washington Post Profiles CEO Kris Collo

Founder Always Wanted To Build Successful Software Company

June 17, 2013 | Company NewsFederal Solutions

The Washington Post’s Capital Business, a weekly publication focused on the local business community, profiled MicroPact CEO Kris Collo in its most recent edition. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact’s 11th Annual 462 Symposium to Focus on Changes to Federal EEO Reporting Process

Event supports professional development of federal workforce

June 17, 2013 | Company NewsEventsFederal Solutions

MicroPact, a leading provider of enterprise case management and business process management (BPM) software, today announced details for the 11th Annual 462 Symposium: Streamlining EEO for the Digital Future. The event will be held on Sept. 5, 2013, at the Marriott Wardman Park in Washington, D.C. The symposium brings together federal employees to discuss best practices in Equal Employment Opportunity (EEO) processing, network with other EEO professionals and receive training on MicroPact’s icomplaints, the case management system used to manage 90 percent of all federal EEO claims. Read More

Using the Power of the People to Build a Successful BPM System

MicroPact CEO Kris Collo’s Guest Column for WashingtonExec

June 13, 2013 | Company NewsCase Management/BPM

MicroPact CEO Kris Collo wrote a guest column that appeared in WashingtonExec this week that analyzes the disconnect that can occur between a company’s carefully planned BPM solution and the ability of that solution to actually solve business challenges once it is put into place. Read More

BYOD Takes Over Business, Government

entellitrak Well Positioned for Mobile Proliferation

June 10, 2013 | Case Management/BPMMobile

The public and private sectors are pushing full steam ahead into a world dominated by mobile devices, and more and more of those devices will be owned by individuals and not an agency or company. Read More

Roger Hughlett's avatar

Roger Hughlett

Video: Mike Cerniglia Explains the Evolution of entellitrak

How Dynamic Case Management’s Application Architecture Differs from BPM

June 7, 2013 | Case Management/BPMOpen Architecture

Rapid application development platforms must be flexible enough to accommodate the wide array of business patterns that exist within today’s organizations, and powerful enough to let experts focus on the tasks that add value. In this short video, MicroPact CTO Mike Cerniglia relates how the OMG’s UML standard is a superior fit for handling the dynamic nature of case management applications. Read More

Tapping Into the Energy Behind entellitrak

Hard Work Benefits Health Care Customers

June 7, 2013 | Inside MicroPact

Imagine this:  What if entellitrak was able to completely streamline health care eligibility processing? What if all the energy that is expended taking in and processing paperwork; all the energy that is wasted while shuffling through that overwhelming stack of forms and all the energy it takes to help only five customers in the time it should  take to help one could be directed elsewhere? Read More

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Holly Palmer

Business Process Management Practices Must Evolve

Will Future Methodologies Mirror Case Management Approaches?

June 7, 2013 | Case Management/BPMAnalystsSocial BPMAgile Development

Traditional BPM methods and practices have been under fire for some time because they often don’t connect well with the way we actually behave. Thankfully the conversation is now shifting to concrete suggestions of enhanced approaches to system design. Read More

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Bob Ragsdale

Kris Collo Offers Expert Advice on Growing Businesses

MicroPact Founder and CEO Joins NVTC Panel on How Small Businesses Succeed in the Federal Space

June 6, 2013 | Company NewsEvents

MicroPact CEO Kris Collo joined a panel of experts from government and business at The Entrepreneur Center @ NVTC to share his expert advice on how to start and grow a thriving technology company while navigating the often complex world of federal contracting. Read More

Roger Hughlett's avatar

Roger Hughlett

Registration Opens for 462 Symposium

Industry experts to gather Sept. 5 in D.C. to Share Intel on Big Changes in EEO Compliance

June 5, 2013 | Company NewsEventsFederal Solutions

Registration kicks off today for MicroPact’s 11th Annual 462 Symposium to be held Sept. 5 at the Marriott Wardman Park Hotel in Washington, D.C. Read More

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Daniele Gomes

Cybersecurity Rules for Federal Contractors are Around the Corner

Federal contractors should start planning for future compliance

June 4, 2013 | Federal Solutions

Right now, there’s a lot of talk in both government and federal contracting circles about cybersecurity. Read More

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Emily Zasada

Data Comes Before Process

CTO Mike Cerniglia Explains How Case Management Solutions Improve HR Management

May 31, 2013 | Company NewsCase Management/BPM

A lot of organizations tend to get bogged down in creating a process to manage their human capital. Instead of putting data first, many HR departments design a process first and then they worry about the data they need to collect. This is a huge mistake that can cost companies in the end, according to Mike Cerniglia, Executive Vice President and Chief Technology Officer of MicroPact. Read More

Roger Hughlett's avatar

Roger Hughlett

Giving Back to Our Community

MicroPact Volunteers Serve Meals to Homeless at So Others Might Eat in D.C.

May 30, 2013 | Company NewsEvents

MicroPact employees spent a few hours at SOME: a nonprofit in Washington, D.C., that provides meals and more to the region’s neediest people. Read More

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Roger Hughlett

entellitrak Delivers Comprehensive Contracts Management Software

Federal Contracts Management solution provides case management capabilities to government contractors

May 29, 2013 | Company NewsFederal Solutions

MicroPact today released its entellitrak Federal Contracts Management solution for federal contractors. Read More

Managing $1 Billion Job No Small Task

Competition for Marine Corps logistics deal shows need for Federal Contracts Management solution

May 29, 2013 | Company NewsFederal Solutions

A handful of major federal contractors are going head to head to compete for almost $1 billion in logistics work from the Marine Corps., according to a report from Washington Business Journal’s Jill Aitoro. Read More

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Roger Hughlett

Knowledgeable and Confident Supervisors Can Tackle Even the Toughest Situations

Fair Practice: Turning Training into Results

May 28, 2013 | Fair Practice

In his final installment of a three-part series, Carl Moore examines how training can impact supervisors’ confidence when dealing with even the toughest conduct issues. Read More

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Carl Moore

IDC: PaaS, cloud integration drive market demand

New report shows unmet need for more of what entellitrak does best

May 24, 2013 | Case Management/BPM

A new report from International Data Corp. (IDC) shows that customers are demanding more from business process management and case management solutions. The report, written by IDC’s Maureen Fleming, points out that there is “unmet demand” for platform-as-a-service (PaaS) and cloud integration and “the ability to try before you buy.” Read More

Roger Hughlett's avatar

Roger Hughlett

Java developer builds and launches platform independent open source office suite in 30 days

Rapid Application Development Platforms Accelerate Success

May 24, 2013 | Open ArchitectureRapid Application DevelopmentAgile Development

We do love the power of Java. NetworkWorld reported yesterday that a freelance Java developer took only 30 days to build and launch a basic open source office suite that runs on multiple OSes. Read More

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Bob Ragsdale

Oregon State Marine Board Selects Iron Data’s CAVU Solution

May 23, 2013 | Company News

The Oregon State Marine Board (OSMB) will be working through the Oregon E-Government Program with the assistance of NICUSA, Inc. (NASDAQ: EGOV) and sub-contractor Iron Data to upgrade their 22 year old licensing system to the CAVU product suite. Read More

Using entellitrak to Manage Federal Contracts

If Your Business is Government Contracts, You Need a Contracts Management System

May 22, 2013 | Case Management/BPMDocument ManagementFederal Solutions

There are systems out there to find, win and bill federal contracts, but what about tracking those contracts cradle to grave? Now there is, entellitrak Federal Contracts software solution can help you manage all of the complex matters of federal contracts, find out how. Read More

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Paul Blamer

When Federal Opportunity Knocks

Winning and Managing Federal Contracts with entellitrak

May 16, 2013 | Case Management/BPMDocument Management

There is no shortage of business opportunities for federal contractors and lots of contracts to go along with those opportunities. Tracking all of these contracts is a complex task, that can make or break your business but entellitrak can help. Read More

Roger Hughlett's avatar

Roger Hughlett

Lessons From the Construction Site

If only I had entellitrak instead of a clipboard

May 15, 2013 | Case Management/BPM

Let’s take a trip down memory lane, shall we? Back in the 1980s—the age of big hair and shoulder pads—I worked as an Assistant Project Manager for one of the largest construction companies in the Washington, D.C., area. Who knew, right?! Read More

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Sandra Levy

MicroPact Partners with Citizant to Enhance Comprehensive Delivery of Unified Business Process Management Solutions

Partnership Strengthens Products and Services Offered to Key Federal Agencies

May 14, 2013 | Company NewsFederal Solutions

MicroPact, a leading provider of case management and business process management (BPM) software, has signed an exclusive partnership with Citizant to expand the availability of the entellitrak software platform within the federal government. Read More

The People Behind entellitrak

Why Believing In What We Do Makes MicroPact a Best Place To Work

May 13, 2013 | Company NewsInside MicroPact

It takes a lot more than Nerf guns, free sodas and great seats at Nationals Park to make this one of the Best Places to Work in Greater Washington. Those perks help, don’t get me wrong, but most of us here genuinely like where we work and what we do—and that makes MicroPact a great place to work. Read More

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Roger Hughlett

Being Part of a Winning Team at MicroPact

The Team Culture at MicroPact is Evident in All We Do

May 9, 2013 | Company NewsInside MicroPact

On any team, each individual does their job to ensure the success of the whole. Why is that important when it comes to the corporate culture at MicroPact? Because our team-oriented and collaborative culture is what makes us one of the best places to work. And don’t just take my word for it, check out the Washington Business Journal’s 2013 list of Best Places to Work in Greater Washington. Read More

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Holly Palmer

Persistent Risk Monitoring

A Case Management Framework for Proactive Risk Identification

May 8, 2013 | Federal Solutions

The after action investigation of virtually every attack by a trusted insider provides us with a valuable look into motivational parameters that influence adversarial behavior. Specifically, this discussion will look at acts associated with the insider. Read More

Gary Walker's avatar

Gary Walker

Mom Leaves Gartner BPM Summit with Ideas and Buddy Guy Autographed Guitar

Team Behind entellitrak Awards Cool Prizes at BPM Blues Lounge

May 7, 2013 | Company NewsInside MicroPact

We’re all about influencing the future here—whether it’s improving how your organization collects and tracks data with entellitrak or giving a music-loving kid a guitar signed by blues legend Buddy Guy. Read More

Roger Hughlett's avatar

Roger Hughlett

Healthcare Adaptive Case Management

Application Use Cases

May 7, 2013 | Case Management/BPM

MicroPact has been making significant strides in the healthcare market, and I wanted to learn more about adaptive case management and why that type of system design matters within the context of a health care organization. To start, I went to Jack Frost, Vice President, Healthcare Solutions, and Dion Trahan, Director of Healthcare Solutions. Read More

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Jason Valenzuela

Seeing Red

May 3, 2013 | Company NewsInside MicroPact

On Thursday, I wore a red shirt to work to support the Washington Capitals hockey club as they embarked on the 2013 playoffs, which were set to begin that night. In Caps speak, I was “rocking the red”—displaying enthusiasm and pride for my favorite hockey team as they launched what will (hopefully) be a lengthy playoff adventure. Read More

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Laura Mayhew

KMWorld features entellitrak’s work for CSX

April 30, 2013 | Company News

Using business process management (BPM) solutions to empower organizations of all sizes took center stage in a recent KMWorld article that featured the successful implementation of entellitrak by CSX. Read More

Roger Hughlett's avatar

Roger Hughlett

entellitrak Team Joins Thought Leaders at GITEC Summit

April 26, 2013 | Company NewsEventsFederal Solutions

The team behind entellitrak, a unified case management and Business Process Management (BPM) platform is heading north to Baltimore next week to take part in the annual GITEC Summit. It will be great to connect with our existing federal customers and hopefully meet some new ones. Read More

Roger Hughlett's avatar

Roger Hughlett

Building Highly Effective Teams in Times of Shrinking Resources

Effectively Managing Conduct Issues Can Lift Your Entire Team

April 25, 2013 | Fair Practice

In his second article of a three-part series, Carl Moore examines the steps that front-line managers should take to mitigate and solve an employee's negative conduct or performance. Read More

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Carl Moore

New Processes: How MicroPact took on Healthcare Case Management Software, New Partners, and More

April 25, 2013 | Case Management/BPM

I did a double-take when I first read the company-wide email that went out last fall.  It announced the hiring of two new team members, a Director of Healthcare Programs and a VP of Healthcare Programs.  My co-workers and I asked each other jokingly: had our company benefits gotten so complicated that they needed their own department?  We turned out to be wrong about that, but we were on the right track about the complexity of healthcare rules and regulations.  Along with one of our new partners, MicroPact was about to dive into the world of healthcare case management software. Read More

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Claire Walsh

BroadPoint Technologies to Offer entellitrak Case Management and BPM Solutions through Federal IT Shared Services Providers

Companies to Deliver Case Management Platform to More Federal Agencies

April 24, 2013 | Company NewsFederal Solutions

MicroPact, a leading provider of case management and business process management (BPM) software, has signed a new partnership with BroadPoint Technologies to provide pre-configured entellitrak case management solutions through federal shared services providers. Read More

Benefits of Analytics

Supporting the Business Decision Process

April 17, 2013 | Case Management/BPM

This is a follow-up to my last blog post about the changing face of analytics. In my last post, I discussed how analytics is evolving from a traditionally centralized, controlled architecture into a decentralized, less autonomous framework with a key tenet of empowering end-users. Read More

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Sandeep Khare

MicroPact Founder to Share Startup Tips at FOSE

April 12, 2013 | Company News

MicroPact CEO Kris Collo knows quite a bit about starting a company, and he’s planning on sharing what he has learned in the last 15 years as part of a panel at this year’s FOSE conference in Washington, D.C. Read More

Software Developer MicroPact Named a 2013 Best Place to Work by the Washington Business Journal

April 12, 2013 | Company News

MicroPact, a leader in the development of case management and business process management (BPM) software, has been named to the Washington Business Journal’s 2013 List of Best Places to Work in Greater Washington. Read More

MicroPact’s Coverage of the 2013 Gartner BPM Summit

Session Summaries, Summit Observations, and More

April 11, 2013 | Events

The 2013 Gartner BPM Summit, held from April 2-4 at National Harbor in Maryland, was a well-planned and informative collection of sessions, networking opportunities, and workshops, focused on the successful implementation of business process management (BPM) solutions. Session and workshop topics covered BPM best practices, projected trends, case studies, and more. Read More

Achieving Security and Suitability Process Reform Goals

Persistent Risk Monitoring Solution Allows Agencies to Proactively Address Challenges

April 8, 2013 | Federal Solutions

Achieving the strategic goals of the Security and Suitability Process Reform continues to present challenges to the federal security and counterintelligence community. Read More

Gary Walker's avatar

Gary Walker

What to Expect at the Mid-Atlantic Marketing Summit (MAMS)

B2B and Enterprise Marketing: What’s Working

April 8, 2013 | Events

This coming week I’ll be a panelist at the Mid-Atlantic Marketing Summit (MAMS) in Tysons Corner. MAMS events almost always sell out so I expect a packed house for my panel and the rest of the program. Read More

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Bob Ragsdale

Gartner BPM Summit 2013: BPM Needs to Start with People

April 5, 2013

There certainly was no shortage of good news coming out of the Gartner BPM Summit (last week). I heard BPM success stories from dozens of organizations of varying sizes. (MicroPact shared some of our own success with MAXIMUS Federal Services during one session.) Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner BPM Summit 2013 – Customer Experience Management and BPM

Focusing on Customer's "Moments of Truth"

April 4, 2013 | Analysts

In a great session from Michael Maoz we learn that price is not the primary concern for most customers. Map, assess, and monitor your customers’ moments of truth to focus your management and employee attention on the touch points where it matters the most. Read More

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Sandeep Khare

I’m Going to Store My Files in the Cloud Right Now

The Cloud is Everywhere. What Should a Business IT Department Do About That—If Anything?

April 4, 2013 | Events

Think about The Cloud. Not the clouds—plural. I’m referring to The Cloud, as in, well, The Cloud. The one that is referred to in virtually every single Gartner session I’ve attended during the Gartner BPM Summit. Read More

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Emily Zasada

Gartner BPM Summit 2013 – How To Sell Your BPM to Your CEO

Most CEOs suffer from one disease: Innovation Envy

April 4, 2013 | Analysts

CEOs want to know: How do we change the rules of competition? Will we be in economic chaos in six months? How do we lower our costs? Should we invest more in technology and why? Use that information to help you sell your ideas to the top of your enterprise. Read More

Roger Hughlett's avatar

Roger Hughlett

Top Themes From the 2013 Gartner BPM Summit

Support Organization-wide is Key In Order To Successfully Implement and Measure BPM Initiatives

April 4, 2013 | Analysts

While every company will have a different approach to BPM, there are some common themes that I heard over the last two days at the Gartner BPM Summit which I’ve consolidated here into some key points to consider when getting BPM initiatives underway. Read More

Emily Zasada's avatar

Emily Zasada

Gartner BPM Summit 2013 -- Tips For Picking Your First BPM Project

A BPM Selection Checklist

April 4, 2013 | Analysts

Looking to implement a BPM project? Don’t bite off more than you can chew. The third and final day of Gartner’s BPM Summit kicked off with a great session by Principal Research Analyst Teresa Jones on how to pick your first BPM project. Read More

Roger Hughlett's avatar

Roger Hughlett

Learn About Submitting Your 462 Report Electronically This Fall

April 3, 2013

Mandana Huang discusses the change to all electronic submission of the 462 Report and the tools you can use to make that a reality.  Read More

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Mandana Huang

Gartner BPM Summit 2013 - BPM Best Practices

Four Paths to Victory

April 3, 2013

This afternoon at the Gartner BPM Summit, MicroPact had the pleasure of sharing a speaking session with Kevin Gregory, Director of Quality Assurance for MAXIMUS Federal Solutions. The session was entitled, “Harnessing BPM Best Practices to Drive Down Healthcare Processing Costs,” and Kevin was joined onstage by Bob Ragsdale, Vice President of Marketing at MicroPact. Read More

Gartner BPM Summit 2013 – Maverick Thinking Drives BPM

Think Differently Through High-Impact Future Scenarios

April 3, 2013 | AnalystsAgile Development

Gartner’s Maverick Research aims to explore high-impact future scenarios that help businesses think differently in order to uncover opportunities and enable innovations. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner BPM Summit 2013 – The Power of Centers of Excellence

New and Innovative Ways to Leverage Knowledge Within Your Organization

April 3, 2013 | Case Management/BPMAnalysts

Organizations are all about people coming together to work on a common set of goals. Yet, all too often, what seems unified on the outside appears much more fractured on the inside. In a session entitled “Making Your Centers of Excellence Work Together for a Bigger 'Bang Per Buck’” Gartner VP Distinguished Analyst Bruce Robertson detailed several areas in which Business Process Competency Centers (BPCCs) can work with other groups within the organization. Read More

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Emily Zasada

Gartner BPM Summit 2013 - Initiating BPM Efforts: Focus On Value

The Goals Carry Greater Weight than the Components

April 3, 2013 | Analysts

Today is day two of the Gartner BPM Summit. This morning, I attended a session held by Gartner VP Distinguished Analyst Bruce Robertson entitled “Build the Skills and Roles Necessary to Advance Your BPM Efforts.” Read More

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Emily Zasada

Gartner BPM Summit 2013 – Make Sourcing Software a SNAP

Advice on How to Buy the Best BPM Solution For Your Company

April 3, 2013 | Case Management/BPMAnalysts

Buying the right software solution doesn’t need to be as difficult as it is for many organizations. Jo Ann Rosenberger, a Research Director at Gartner who specializes in IT procurement, offered up some extremely helpful tips that can make software sourcing a SNAP. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner BPM Summit 2013 – Analytics Insights for the Business Process

A 21st century perspective

April 3, 2013 | Analysts

So what is the value addition of analytics? Is it access to more data, to provide better analytic tools, or just create more reports? Per Gartner Research Vice President Kurt Schlegel, the biggest value add that analytics lends is precision. Read More

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Sandeep Khare

Gartner BPM Summit 2013 - Want Organizational Change? You May Need to Market It First

Discover How To Communicate The Value of a Business Process Competency Center To Your Organization.

April 2, 2013 | Events

Late this afternoon I attended a session hosted by Gartner Research VP Michele Cantara entitled “To the Point - Successfully Marketing Your BPM Program.”  The theme of the session was that it’s not just enough to have a business process competency center, or BPCC. If you want it to actually be a catalyst for organizational change, you have to market the BPCC internally. Read More

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Emily Zasada

Gartner BPM Summit 2013 - 90 Seconds or Bust

Business Overviews Presented by Session Sponsors at Gartner BPM Summit Reflect Trends in BPM and Case Management

April 2, 2013 | EventsCase Management/BPM

The Gartner BPM Summit got off to an energetic start this morning with quick 90 second snapshot overviews of the show sponsors, presented by representatives from each of the sponsor companies. While there is quite a bit of variety among the approaches each company takes in the BPM and case management space, there were three things that nearly every vendor highlighted. Read More

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Emily Zasada

Gartner BPM Summit 2013 – BPM: Going About It the Right Way

Be Sure to Look at the Big Picture

April 2, 2013 | Case Management/BPMAnalysts

There isn’t a single BPM methodology on the market that is most likely to be “the one” when it comes to creating a BPM solution for a company - be sure to focus on the big picture when approaching business transformation. Read More

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Emily Zasada

Natural Language Analytics for Case Management and BPM

Asking the Right Question Just Got Easier

April 2, 2013 | Case Management/BPM

There is no shortage of powerful analytics packages. The problem is these require users to think in analytic terms, which is unnatural to most people. And that makes it difficult for them to get the information they want and need to do their jobs. Our team’s quest to help users find the best answers and the most useful information from data led to the creation of entellitrak’s natural language analytics module. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner BPM Summit 2013 – Opening Session with Tina Nunno

Don’t let office politics kill your big plans

April 2, 2013 | Events

Dealing with office politics is not easy, but businesses can’t let political fights keep them from achieving success. Tina Nunno, a research vice president in Gartner's CIO Research Group shared some insightful and useful tips to a packed house on the first day of Gartner’s Business Process Management Summit outside Washington, D.C. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Joins Computer Industry Standards Consortium Object Management Group (OMG)

MicroPact to Participate in the Setting of Standards

April 2, 2013 | Company News

MicroPact, a leader in the development of case management and business process management (BPM) software is excited to announce that they have joined the Object Management Group (OMG), an international, open membership, not-for-profit computer industry standards consortium. Read More

2013 Gartner Business Process Management Summit

Yes. Now I am excited.

April 1, 2013 | Company NewsEventsCase Management/BPM

This week the Gartner BPM Summit is being held in our backyard at National Harbor, MD. Am I excited? Yes, I am now. Read More

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Bob Ragsdale

The Value of Partnering in Technical Sales

How to Multiply Your Capabilities

April 1, 2013 | Inside MicroPactFederal Solutions

If you talk to ten different vendor companies, whether they sell to commercial customers or the federal government, you may get ten different opinions on their attitude towards partnering.  But the vendor companies that understand how to develop partner relationships and execute a partner plan will extend the reach of their organization by the number of partners that they have and grow your sales beyond what a direct-only organization can achieve. Read More

The Toughest Parts of Being a Supervisor

Fair Practice: Even a Well Trained Supervisor Can Need Guidance

March 31, 2013 | Fair Practice

Carl Moore explores what federal supervisors find most challenging about managing employees on the front line. Read More

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Carl Moore

Join MicroPact at the Upcoming Federal Workplace Conference

Swing by Booth 101 to Visit Us

March 26, 2013 | EventsFederal Solutions

On April 2-4, the MicroPact team will be attending the Federal Workplace Conference and Expo in National Harbor, Maryland. The conference will cover a range of human resources disciplines, including EEO, employee relations, and labor relations. Read More

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Mike Wyatt

MicroPact Selected as 2013 Finalist for SECAF Government Contractor of the Year Awards

MicroPact Lauded for its Achievement in the Government Contracting Industry

March 25, 2013 | Company News

MicroPact today announced that it was selected as a finalist for the Fifth Annual Small and Emerging Contractors Advisory Forum (SECAF) Awards. The SECAF Awards Gala is the premier commemorative event honoring small and emerging government contractors and the players in the industry that rely on small business. The winners will be announced at the gala on Thursday, May 2, 2013 at the Hilton McLean Tysons Corner. Read More

Follow the Data and Not The Path

MicroPact CEO Kris Collo Authors a Guest Column for WashingtonExec

March 24, 2013 | Company NewsCase Management/BPM

MicroPact’s CEO Kris Collo wrote a guest column for WashingtonExec exploring the difference between designing a business process management (BPM) based system and a case management system. Read More

Is BPM On Its Way Out?

Is Case Management the New BPM?

March 22, 2013 | Case Management/BPM

The real issue is not whether BPM is out and Case Management is in, but it is that too many people are taking all or nothing positions on the two practices. This shouldn’t be an either/or discussion. Read More

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Bob Ragsdale

Where People Fall in the Business Spectrum

Can Company Culture be a Reflection of a Company’s Products?

March 19, 2013

I had a conversation recently in which the other person and I discussed how important company culture is, and how it's one of the variables that you can never be completely sure of prior to starting a new job. By the culture of a company I mean the not-always-easy-to-define factors that often help to shape how the employees of a company feel about going to work every day. Read More

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Emily Zasada

Tennessee Department of Commerce and Insurance Awards Upgrade Contract to Iron Data

March 14, 2013 | Company News

The Tennessee Department of Commerce and Insurance (TDCI) has awarded a contract to Iron Data to upgrade to the latest version of Iron Data's commercial off-the-shelf regulatory solutions. The new system will allow TDCI to better manage all licensing, renewal, enforcement and compliance activities for a diverse range of businesses and professions. Read More

Stickiness Does not Equal Loyalty

Sometimes Change Is Beneficial

March 12, 2013 | Inside MicroPactCase Management/BPM

“Stickiness” is a method of acquiring and retaining customers — by selling outstanding, tremendously usable products and providing excellent customer service. But no matter how “into” your product people are, they will find a new vendor if they become disenchanted — even if it means upending their lives to do so.   Read More

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Laura Mayhew

Office of Inspector General (OIG) Enterprise Case Management

Traditional BPM Platforms Need Not Apply

March 8, 2013 | Case Management/BPMDocument ManagementFederal Solutions

Most business process management suites (BPMS) do not provide adequate support for an enterprise case management  workload. They tend to be either heavy on the BPM, or light on the enterprise-scale case management capabilities. This is a concern for Offices of Inspectors General (OIGs) as their systems tend to be extremely complex. Read More

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Gary Walker

Workplace Harassment isn’t Always an Abuse of Supervisory Power

Fair Practice: What if a Subordinate Harasses a Supervisor?

February 28, 2013 | Fair Practice

Carl Moore discusses how diversification in management positions has led to a paradigm shift in workplace harassment in this month's Fair Practice. Read More

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Carl Moore

Montana Children’s Health Bureau Selects Iron Data to Implement its CANS Assessment Management System

February 27, 2013 | Company News

The Montana Children Mental Health Bureau (CMHB) has awarded a contract to Iron Data to implement its CANS Assessment Management System which leverages Iron Data's integrated Intelligent Case Manager (ICM) solution. Read More

MicroPact Selects John D. Young As New Chief Financial Officer

Newest Addition Brings Extensive Financial Management Experience To Growing Company

February 27, 2013 | Company News

MicroPact, a leader in the development of Case Management and Business Process Management (BPM) software, today announced the appointment of Chief Financial Officer (CFO), John D. Young. Read More

MicroPact to Speak at Gartner Business Process Management Summit 2013

Will Present Session on Using Case Management to Speed Healthcare Claims Processing

February 13, 2013 | Company News

MicroPact announced today that they will present a session at the Gartner Business Process Management Summit 2013. Read More

MicroPact CEO Shares His Thoughts on Federal Tech Talk Radio

Kris Collo Talks Looks to the future of Business Process Management and Case Management

February 5, 2013 | Inside MicroPactCase Management/BPMFederal SolutionsMobile

Kris Collo, MicroPact’s President and CEO, appeared on Federal Tech Talk with John Gilroy to discuss BPM, case management, federal solutions, mobile computing, and the future of technology. Read More

EEOC Director Shares Agency Plans

Dexter Brooks Discusses the EEOC Strategic Enforcement Plan

February 1, 2013

On a recent Federal News Radio “Federal Drive” program, Dexter Brooks, Director, EEOC, discussed his agency’s Strategic Enforcement Plan. Read More

What Does Zero Tolerance Actually Mean?

Fair Practice: Know How "Zero Tolerance" is Understood in Your Agency

January 29, 2013 | Fair Practice

Often agency policy for harassment prevention is "zero tolerance," but do you know what that means? Read More

Carl Moore's avatar

Carl Moore

MicroPact 2012 Year in Review

Growson Edwards, Senior Vice President, Business Development

January 24, 2013 | Inside MicroPact

In our continuing series of year-end retrospectives, Senior Vice President Business Development Growson Edwards looks back on a series of big wins for MicroPact in 2012. Read More

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Growson Edwards

Some New Vocabulary for Mobile Computing

Coherence, Synchronization, Screen Sharing, Device Shifting, Complementarity and Simultaneity

January 24, 2013

Last October at the Gartner ITxpo, I was introduced to six new terms describing models of user interaction with mobile technologies.  I'm finally getting back to doing some research on these terms and wanted to share the fruits of my labors.  Read on for a basic introduction to coherence, synchronization, screen sharing, device shifting, complemtarity and simultaneity. Read More

Agencies Collaborate on Mobile Computing

CIO's discuss the future at Federal Mobile Computing Summit

January 24, 2013 | Mobile

At the Federal Mobile Computing Summit a panel of agency CIO's discuss the future of mobile computing and how collaboration has played a key role. Read More

MicroPact Expands in Response to Demand for Case Management and Business Process Management Software

Company Starts the New Year with More Contracts, More Employees, More Space and More Perks

January 22, 2013 | Company News

MicroPact, a leader in the development of case management and business process management (BPM) software, is excited to announce that their workforce expanded by 38 percent in 2012.  The onboarding of more than 50 new employees is a direct result of the continued success of their flagship case management software, entellitrak, and the recent introduction of their document management platform, entellidoc, primarily in the public sector. Read More

MicroPact 2012 Year in Review

Mike Cerniglia, Executive Vice President & CTO

January 22, 2013 | Inside MicroPactFederal SolutionsMobile

In our continuing series of year end retrospectives, Executive Vice President & CTO Mike Cerniglia reflects on the evolution of the entellitrak platform in 2012 and shares his approach to leading product development at MicroPact. Read More

MicroPact 2012 Year in Review

Kris Collo, President and CEO

January 18, 2013 | Inside MicroPactCase Management/BPMFederal Solutions

In the latest edition of our 2012 Year in Review series, MicroPact President and CEO Kris Collo shares his perspective on another year of growth and success at the company and offers predictions for the new year. Read More

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Kris Collo

MicroPact 2012 Year in Review

Roy Brown, Director Sales Operations

January 18, 2013 | Inside MicroPactCase Management/BPMFederal Solutions

We recently asked executives and leaders across MicroPact to reflect on the accomplishments of their teams during 2012. In this installment of the 2012 MicroPact Year in Review, Director of Sales Operations Roy Brown discusses the expansion of MicroPact's Partner Program over the past year. Read More

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Roy Brown

MicroPact Wins Contract to Develop Web-Based Case Management System for Federal Mine Safety and Health Review Commission

System to assist legal proceedings between mine operators and the Department of Labor’s Mine Safety and Health Administration

January 15, 2013 | Company NewsCase Management/BPMFederal Solutions

MicroPact, a leader in the development of case and business process management (BPM) software, today announced it was awarded a contract by the Federal Mine Safety and Health Review Commission (Commission) to develop a web-based case management system. Read More

Improving Background Investigations Requires Full Lifecycle Perspective

To improve the security clearance process, process technology and collaboration must take a front seat.

January 15, 2013 | Case Management/BPMFederal Solutions

The federal government has earned praise the past few years for making improvements to the security clearance process. In fact, at a Homeland Security and Government Affairs subcommittee hearing in June 2012, it was reported that the time for initial investigations was down to 44 days, from 189 in 2005. However, no matter how positive these numbers look, there is still work to be done to further streamline the process and manage the end-to-end lifecycle of investigations. Read More

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Growson Edwards

Some BPM Humor for the New Year

BPM Cartoons from BPM Resource Center

January 9, 2013 | Case Management/BPM

BPM and humor are not often found in the same sentence, but the folks over at BPM Resource Center have come up with some good stuff.  My favorite posted below: Read More

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Paul Blamer

Deploy COMPSTAT Systems with entellitrak

BPM & Case Management Platform Supports Innovative Management Approach to Law Enforcement

January 8, 2013 | Case Management/BPMFederal Solutions

To be successful in today’s law enforcement police executives must set the course with strategic management. The management model at the top of many law enforcement agencies’ list for consideration is the COMPSTAT approach. Read More

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Gary Walker

Supervising “Reasonable Accommodation”

Supervisors must understand their “role” in the “reasonable accommodation” process.

January 7, 2013 | Fair Practice

Agencies have defined very different roles for supervisors when it comes to “reasonable accommodation” requests, do you understand your role? Read More

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Carl Moore

MicroPact 2012 Year in Review

Bob Ragsdale, Vice President Marketing

January 2, 2013 | Inside MicroPact

In the latest edition of our 2012 retrospective, Bob Ragsdale, Vice President of Marketing reflects on the accomplishments and successes of his organization during 2012. Read More

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Bob Ragsdale