MicroPact Blog

All MicroPact Blog Posts from 2014

Gartner BPM Summit 2014: Make A Stronger Case

Solid Tips For Successful Selling of Case Management and BPM Projects

December 18, 2014 | EventsCase Management/BPMAnalystsRapid Application DevelopmentAgile Development

Making a rock-solid business case for developing and implementing an enterprise-scale Business Process Management (BPM) or Case Management system is no small task – it requires a great deal of persuading. The best possible way to go about making your argument is to show the return on investment. Read More

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Roger Hughlett

Gartner BPM Summit 2014: Digitalization of Business Processes

Understanding of Data is Key to Digitalization

December 15, 2014 | Case Management/BPMAnalysts

Digitalization of business processes is bringing a paradigm shift, a different way of thinking when it comes to replicating the manual tasks into a digital format. It is more than just plain automation or inserting digital technologies into the workflow; it is about taking away manual, repetitive tasks from the workers and allowing them to focus on more important things, which cannot all be accomplished by the machines. Read More

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Sandeep Khare

Gartner BPM Summit 2014: Implementing an Application Rationalization Program

Leveraging BPM towards an Application rationalization Effort

December 12, 2014 | EventsCase Management/BPMAnalystsAgile Development

In an insightful session here at the Gartner BPM Summit in Las Vegas, analyst Andy Kyte discussed the need for application rationalization and how BPM can play a role in such an effort. In this post I will highlight the points that jumped out to me, and I will also look at them in the context of Case Management and BPM. Read More

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Sandeep Khare

Gartner AADI Summit 2014: Bi-Modal IT - Bringing Discipline to the R&D Approach

My First Foray Into the Gartner Event Arena

December 11, 2014 | EventsCase Management/BPMAnalystsRapid Application DevelopmentAgile Development

Let me preface this post with the fact that my presence here at the Gartner AADI Summit is my inaugural experience with a Gartner Event – or Gartner in general. I entered Gartner’s AADI Summit with a healthy mix of uncertainty, eagerness and skepticism.  I raised an eyebrow at the track names and talk topics. Powering the Digital Future. Energize Your Application Strategy. My interest was piqued by the possibilities, but my experience told me that there were no magic wands or silver bullets in IT or App Development. Read More

Mark Hubbard's avatar

Mark Hubbard

Gartner BPM Summit 2014: What Can TV Teach Us About BPM?

Daryl Plummer Shares What A Lifetime of TV Watching Taught Him

December 11, 2014 | EventsCase Management/BPMAnalysts

Like the introduction of cable to the TV industry, when new concepts are introduced, you need to be able to accept them and change. When a market changes or a mode of delivery changes, the smartest enterprises will adapt and take advantage of the new landscape rather than sticking to “how we’ve always done it.” Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact CEO Kris Collo Receives Prestigious Award From President of The Philippines

December 11, 2014 | Company NewsInside MicroPact

Kris Collo, CEO, President and Founder of MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, was among 33 distinguished recipients of the 2014 Presidential Awards for Filipino Individuals and Organizations Overseas. Read More

What Happens in Vegas

Will Show Enterprises the Power of the Data-First™ Approach to Case Management

December 4, 2014 | EventsCase Management/BPMAnalystsFederal SolutionsRapid Application Development

Prototypes and Proofs of Concept are by far the best way to convince all stakeholders – from upper management to front-line workers – that a technology will deliver on your enterprise needs. That is why at the Gartner BPM Summit 2014 in Las Vegas, we will be building solutions and taking requests for prototypes on the spot. Read More

Roger Hughlett's avatar

Roger Hughlett

How To: Use Reports Module in icomplaints

December 1, 2014

There’s quite a lot that can be done in icomplaints by simply utilizing the software’s standard Reports, which are embedded into all icomplaints systems. Read More

Millennials and EEO Law

Tips on Meeting New Challenges in the Modern Workplace

November 27, 2014

In his presentation at MicroPact’s 462 Symposium titled “How Technology and a Changing Workforce Will Continue to Impact EEO Law and Workplace Culture,”  Edward Loughlin, Senior Trial Attorney at the Office of General Counsel for the U.S. Equal Employment Opportunity Commission took attendees through some of the basics and some of the more detailed aspects of dealing with the latest generation to enter the federal workforce. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo 2014: Can You Really Digitize a Process?

Data and Humans Remain Central to Improving Business Operations

November 20, 2014 | EventsCase Management/BPMAnalysts

Bruce Robertson, VP Distinguished Analyst at Gartner, believes organizations of all sizes can digitize processes. It’s not easy, but it can and needs to be done if businesses and organizations are going to truly realize their full potential. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Opens New Office in Denver Technology Center to Serve Growing List of West Coast Customers

November 20, 2014 | Company News

MicroPact’s Colorado operations, which will allow the software company to serve new and existing customers in both government and commercial markets, will be staffed with a dedicated group of Business Development and Professional Services team members. Read More

Helping Prevent Waste, Fraud & Abuse

MicroPact Takes entellitrak® to National Health Care Anti-Fraud Association (NHCAA) Anti-Fraud Expo in Texas

November 19, 2014 | EventsCase Management/BPM

Healthcare fraud and abuse always attracts a great deal of attention throughout the year, but it certainly attracts the greatest attention at the annual NHCAA expo in Dallas. Read More

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Dion Trahan

University of British Columbia’s Faculty of Medicine to Speak at Gartner BPM Summit in Las Vegas

Medical School Official Will Discuss How Comprehensive Search Led to entellitrak® Platform for Case Management and BPM

November 10, 2014 | EventsCase Management/BPM

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, will present a new case study titled "Achieving Digital Business Transformation at the University of British Columbia" at the Gartner Business Process Management Summit, which will take place Dec. 10-12 in Las Vegas. Read More

Gartner BPM Summit 2014: Transforming Digital Business Starts with a Cookie

A Sugar Cookie if I Remember Correctly

November 7, 2014 | EventsCase Management/BPMAnalystsRapid Application Development

At the upcoming Gartner BPM Summit in Las Vegas, I will be co-presenting a customer case study with Anthony Roggeveen, Senior Manager, Application Services at the University of British Columbia (UBC). What I want to focus on today is the story of how Anthony first learned about entellitrak®. We will tell the story of UBC’s digital transformation at the BPM Summit. Read More

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Bob Ragsdale

Iron Data Hires New VP of Sales and Marketing to Drive Growth

Former Blackboard Executive Joins Iron Data

October 20, 2014 | Company News

Iron Data announced today that Stephanie Kuhnel has joined the company as Vice President of Sales and Marketing. Stephanie has over 20  years of experience in the technology industry and will play a key role within the executive team. Read More

MicroPact and Salient Federal Solutions Team Wins Contract with National Oceanic and Atmospheric Administration’s National Marines Fisheries Service

Companies to Provide Modernization and Implementation of entellitrak® to Power NOAA’s Law Enforcement Personnel Activities

October 20, 2014 | Company NewsCase Management/BPMFederal Solutions

MicroPact, Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, has secured a contract with the National Oceanic and Atmospheric Administration (NOAA) to deploy entellitrak® as the Trident Case Management System for the federal agency’s National Marine Fisheries Service (NMFS) Office of Law Enforcement (OLE). Read More

Gartner Symposium/ITxpo 2014: Orchestrating Change

What Can Music (and Fighter Jets) Teach Us about Big Change?

October 10, 2014 | EventsCase Management/BPMAnalystsSocial BPM

It is not always the composer or even the conductor who has the most influence over how a piece of music reaches the audience attending the concert or listening to a recorded performance. The real power over how a particular piece of music makes its way into the hearts and minds of a listener is with the orchestrator. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo 2014: Preparing for the BPM Shift

Operational Agility, Organization Liquidity Will Drive Digital Business in Future

October 10, 2014 | EventsCase Management/BPMAnalysts

Business Process Management (BPM) is shifting and that shift is bringing just as many opportunities for organizations as it is bringing challenges. The key, according to John Dixon, VP at Gartner Research, is embracing change now rather than later. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo 2014: Top Tech Trends for 2015

Why Every Enterprise Needs to Accept, Understand and Embrace These Ongoing Trends

October 9, 2014 | EventsAnalysts

What technologies or trends in technology will have the most significant impact on your enterprise over the next three years? David Cearley, VP and Gartner Fellow, provided a great list of trends at this year’s Gartner Symposium/ITxpo. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo 2014: The Digital Healthcare Model

The Influence of Digitalization on Patient-Facing Services

October 8, 2014 | EventsAnalysts

Here at Gartner Symposium/ITxpo in Orlando this week, “Digital Business” and “digitalization” are the buzz words that are consistent throughout the presentations. In a keynote session, Peter Sondergaard, Gartner SVP, Research, declared that we are now living in a “Digital Industrial Economy” with millions of new devices coming online every year. Read More

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Sandeep Khare

Gartner Symposium/ITxpo 2014: ‘Big Change’ Predictions

The Future of Business Will Rely on Responsive, Agile Business Models

October 7, 2014 | EventsAnalysts

Daryl Plummer, VP and Gartner Fellow, delivered some bold and exciting predictions for the future of business in his presentation titled “Top 10 Strategic Predictions: Digital Business is Driving ‘Big Change’” at this year’s Gartner Symposium/ITxpo. Read More

Roger Hughlett's avatar

Roger Hughlett

Gartner Symposium/ITxpo 2014: The Agile Enterprise

Organizations Need to Rethink How They Approach Software Development

October 6, 2014 | Analysts

Traditional approaches to business information technology -- from budgeting to project management to maintenance -- just won't work in the future, according to Bill Swanton, VP Distinguished Analyst at Gartner Research. If a business is going to succeed, an organization needs to be agile when it comes to putting enterprise software to work. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact to Present Customer Case Study on Case Management at Gartner BPM Summit in Las Vegas

Medical School Will Discuss How Comprehensive Search for Multiple Enterprise Solutions Led to entellitrak® Platform for Case Management and BPM

October 6, 2014 | Company NewsEventsAnalysts

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, today announced that it will present an in-depth case study on a major enterprise software implementation for a public medical school serving thousands of students and employing thousands of faculty and support staff. Read More

The Buzz Around ‘Big Change’

Novelty, Volatility, Disruption, and Scope Drive Big Change

October 6, 2014 | EventsAnalysts

The term “Big Change” is showing up more frequently in online searches and in analysts’ conversations. The nexus of forces (mobile, social, cloud and big data) along with the Internet of Things (IoT), rapidly evolving customer expectations, new breed of technology companies, and globalization are creating a highly unpredictable business and technology environment. Read More

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Sandeep Khare

Gartner Symposium/ITxpo 2014: Key Tenets of a Real-Time Healthcare System (RTHS)

Gartner Proposes 5 Technology Trends for RTHS

October 5, 2014 | EventsAnalysts

My first day at Gartner Symposium/ITxpo in Orlando started off with some insightful sessions related to healthcare. My first day at Gartner Symposium/ITxpo in Orlando started off with some insightful sessions related to healthcare. One of the sessions -- “The Top Five Technology Trends For Real-Time Healthcare Systems” -- by Dr. Zafar Chaudry covered some of the key tenets of a real-time healthcare system (RTHS). He also presented his vision on five technologies that will play a decisive role in next 12 to 18 months as RTHS evolve and organizations start work on implementing such systems. Read More

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Sandeep Khare

Gartner Symposium/ITxpo 2014: The Data-First™ Philosophy

MicroPact Shares Benefits of entellitrak with Enterprises in Multiple Industries

October 5, 2014 | EventsAnalysts

Before Gartner Symposium/ITxpo “officially” kicks off, Gartner Research hosts what is known as Industry Sunday. It is in essence a day packed with break-out sessions targeting CIOs and tech leaders from specific sectors – Higher Education, Government, Energy, Retail and Banking (to name only a few). Read More

Roger Hughlett's avatar

Roger Hughlett

Q&A with Michael Cerniglia

MicroPact CTO Discusses Flexibility through Data-First™ Approach and State Modeling

September 30, 2014 | Case Management/BPM

MicroPact Chief Technology Officer Michael Cerniglia has played a vital role in bringing MicroPact's industry-leading products to market throughout the company’s history. From the initial launch of the company’s specialized case management solution – icomplaints® – to the development of the entellitrak® platform for Case Management and Business Process Management (BPM), he has spearheaded all software development efforts. Read More

How To: Perform RMO Search in icomplaints

September 29, 2014

MicroPact recently enhanced icomplaints by creating and adding an RMO Search function to the application. Users can now perform RMO (Responsible Management Officials) searches to determine if a management official has ever been named in an EEO complaint. Read More

KMWorld Names entellitrak® a 2014 Trend-Setting Product

September 25, 2014 | Company NewsCase Management/BPM

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, is proud to announce that KMWorld has named entellitrak to its annual list of Trend-Setting Products for 2014. Read More

MicroPact Team Takes ALS Ice Bucket Challenge

Employees and Families Raise Funds, Awareness at Annual Family Picnic

September 23, 2014 | Company NewsEvents

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, is proud to do its part to help find a cure for ALS, commonly referred to as Lou Gehrig's disease, by taking part in the ALS Ice Bucket Challenge at the company’s annual family picnic Sept. 6. Read More

Inspiring Words from the 462 Symposium

Del. Eleanor Holmes Norton Pays Tribute to EEO Professionals at MicroPact’s Annual Event

September 22, 2014 | Company News

Congresswoman Eleanor Holmes Norton opened MicroPact’s 12th Annual 462 Symposium with inspiring words and her personal reflections of the important work done on a daily basis by EEO and HR professionals within the federal government and in the private sector. Read More

Roger Hughlett's avatar

Roger Hughlett

5 Reasons To Go To Gartner Symposium/ITxpo

MicroPact Set to Show Off entellitrak® Platform to CIOs and IT Professionals in Orlando

September 12, 2014 | Company NewsEvents

There are probably hundreds of reasons to attend this year’s Gartner Symposium/ITxpo in Orlando next month, but I thought I would narrow it down to my top five. I’m sure everyone who has attended Symposium in the past has a short list of compelling reasons to step away from their offices and dive head first into one of the most engaging weeks IT professionals can experience. Read More

Roger Hughlett's avatar

Roger Hughlett

New Futures Appoints Kris Collo to Board of Directors

MicroPact Founder & CEO Joins Group Dedicated to Serving Young Adults in Washington, D.C.

September 9, 2014 | Company News

New Futures, a nonprofit organization that provides scholarships, career education services and mentoring to low-income young people pursuing Career and Technical Education (CTE) in the Washington, D.C., region, has named Kris Collo, Founder, CEO & President of MicroPact Inc., to the organization’s Board of Directors. Read More

MicroPact Makes Inc. 5000

Inc. Magazine Features MicroPact on Exclusive List of Fastest-Growing Companies in America

September 4, 2014 | Company News

MicroPact has once again shown the business world that this organization is one of the fastest-growing software companies in the United States by making Inc. magazine’s annual Inc. 5000 list, the elite ranking of the nation's fastest-growing private companies. The list represents a comprehensive look at America’s independent entrepreneurs and recognizes 5,000 private companies that have demonstrated growth and stability. Read More

Roger Hughlett's avatar

Roger Hughlett

U.S. Government Accountability Office Selects entellitrak® to Support Criminal Investigations

MicroPact Delivers Case Management Solution to Agency’s Forensic Audits and Investigative Services Team

September 4, 2014 | Company NewsFederal Solutions

The U.S. Government Accountability Office (GAO) has selected MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, to deploy entellitrak as the Criminal Investigative Case Management Platform for the Forensic Audits and Investigative Service (FAIS). Read More

MicroPact Delivers Enterprise Case Management Solutions to Major Universities

University of British Columbia, Georgia State University Select entellitrak® to Manage Diverse Business Operations

August 25, 2014 | Company NewsCase Management/BPM

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, today announced the company has expanded its footprint in the education market through multiple deployments with two large public universities in North America. Read More

Low-Code Application Platforms Gaining Traction

A perfect fit to build and maintain case management solutions

August 15, 2014 | AnalystsRapid Application Development

Low-code application platforms have been evolving over the past several years but only recently have started seeing higher adoption among vendors and the business user community. These platforms save valuable development time (hence impacting the bottom line) by allowing for faster delivery across multiple channels including mobile. Features like “hot deployment” (on-the-fly) enable rolling out new changes into the production environment without stopping the business. Read More

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Sandeep Khare

MicroPact Awarded $12.9 Million Contract with U.S. Navy

Naval Criminal Investigative Service (NCIS) Selects entellitrak® to Power Naval Justice Information System (NJIS)

August 11, 2014 | Company News

MicroPact, Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, has been awarded a contract to provide the U.S. Navy with a Naval Justice Information System (NJIS) – an enterprise system supporting the entire life cycle of criminal and military justice cases in the Navy and Marine Corps – for the Naval Criminal Investigative Service (NCIS). Read More

MicroPact Team Ready for Gartner Symposium/ITxpo

Annual Technology Conference To Focus on Driving Digital Business

August 8, 2014 | Company NewsEvents

The top technology companies and leaders will converge once again this year in Florida for the Gartner Symposium/ITxpo, and MicroPact will be there to share the latest developments behind the ongoing evolution of the entellitrak® platform for Case Management and Business Process Management (BPM). Read More

Roger Hughlett's avatar

Roger Hughlett

Building Systems of Engagement

Two possible approaches – Outside-In and IDEA Cycle

August 6, 2014 | Analysts

Before we dive into the concept of Systems of Engagement, it’s important to first understand its precursor, Systems of Record. Systems of record refer to the systems that support transaction processing and store an organization’s critical data. These systems do not undergo frequent changes; processes are well-established and generally have a long life. Many legacy systems fall in this category. Read More

Sandeep Khare's avatar

Sandeep Khare

MicroPact Featured in Recent Media Reports

Questions About Federal Contracting, Sequestration Reveal Plans for Major Growth This Year

August 6, 2014 | Company NewsAnalysts

MicroPact and CEO Kris Collo landed in two recent publications in as many weeks for the best of possible reasons: Winning. Read More

Roger Hughlett's avatar

Roger Hughlett

How To: Search for a Case Without a Full Case Number

August 5, 2014

All hope is not lost if you need to search for a case and you don’t know the entire case number. With icomplaints, users are able to track down specific cases without a complete case number. Read More

The Evolution of Title VII

Law Continues to Expand, As Protection Needs Change With Societal Norms

August 4, 2014

The year was 1965 and the American workplace – from factories to office towers – was about to change forever. Read More

Roger Hughlett's avatar

Roger Hughlett

Three Challenges and Fixes for BPM, ECM and Case Management

Reinventing Operations in the Face of Big Change

July 15, 2014 | Case Management/BPMAnalysts

There has been quite a BPM backlash this year. On the downside, some may be inclined to move away from BPM when in actual fact it can deliver very powerful benefits. On the upside, businesses are beginning to explore a wider set of technologies in an effort to respond to market forces in real time and more readily achieve their organizational objectives. Read More

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Bob Ragsdale

Where Will IT Budgets Be Spent?

Gartner Predicts IT Spending Will Hit $3.75 Trillion in 2014, and Go Even Higher in 2015

July 14, 2014 | Analysts

All signs point to some big-time spending on IT as we push toward the end of 2014 and into 2015, according to the latest report from Gartner Inc. Total spending on technology and IT services this year is set to hit $3.75 trillion, a 2.1 percent increase over the $3.67 trillion that was spent all of last year across the IT market. And growth in 2013 was flat compared with 2012. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Earns Top Cloud Services Certification From Federal Government

FedRAMP Security Accreditation Accelerates Cloud Adoption of entellitrak Platform

July 11, 2014 | Company News

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, today announced the company received Agency Authority to Operate (ATO) from the U.S. Department of Interior under the Federal Risk and Authorization Management Program (FedRAMP). Read More

For Operational Success Turn BPM On Its Head

Case Management Calls for a Data-First™ Approach

June 27, 2014 | EventsCase Management/BPM

I recently spoke at Integration Developer News’ BPM-CON conference – the leading online conference for BPM and Case Management developers. The theme of which was Learn How BPM Can Deliver Quick ROI & Long-Term Success. But let’s face it, part of achieving success with Business Process Management these days is by NOT approaching BPM as usual. Read More

Bob Ragsdale's avatar

Bob Ragsdale

MicroPact Cited in New Report on Benefits of Low-Code Application Development Platforms

Study Highlights Adoption of Fast Delivery Practices for Customer-Facing Applications

June 24, 2014 | Company NewsAnalysts

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, was cited by Forrester Research, Inc. as an example of an application development platform that employs “low-code development tooling that dramatically simplifies product adoption compared with enterprise BPM/dynamic case management (DCM) suites.” Read More

Congresswoman Eleanor Holmes Norton To Deliver Opening Keynote at MicroPact’s 462 Symposium

Civil Rights Leader Opens 12th Annual 462 Symposium on Sept. 15 in Washington, D.C.

June 16, 2014 | Company NewsFederal Solutions

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software, is pleased to announce that Del. Eleanor Holmes Norton will open the 12th Annual 462 Symposium with an opening keynote address. Read More

MicroPact CTO Joins EEOC CIO on Fed Talk Radio

Leaders Discuss Public-Private Partnership, Big Data and 462 Symposium

June 9, 2014 | Company News

Federal News Radio featured a great discussion about MicroPact’s innovative partnership with the U.S. Equal Employment Opportunity Commission on “Federal TechTalk with John Gilroy.” Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Included in New Enterprise Content Management Report from Independent Research Firm

Report Highlights How Flexible Software Platforms Serve Emerging ECM Use Cases

June 9, 2014 | Analysts

MicroPact Inc., the global leader in Data-First™ Case Management and Business Process Management (BPM) software and a leading provider of Enterprise Content Management (ECM) solutions, was cited by Forrester Research, Inc. as an example of an ECM vendor able to “enable faster, more agile delivery of content applications to busy frontline workers.” Read More

Constantly Changing Data Demands Flexibility

Applications Must Adapt to Support Customer Needs

June 5, 2014 | Case Management/BPMAnalysts

Modern application needs are very different from those that drove application development five or 10 years ago. We are living in an era of Facebook, Twitter and Skype – at home and now at work. Read More

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Sandeep Khare

Quality Service Requires Case Management Solutions

Gartner Research Shines Light on Case Management Frameworks

June 3, 2014 | Data and AnalyticsCase Management/BPM

We all know that “taking care of business” really means “taking care of the customer.” In order to do that, as we all also know, an enterprise needs dynamic technology that puts decision-making power firmly in the hands of front-line workers. Read More

Roger Hughlett's avatar

Roger Hughlett

How To: Create a Class Action Case

June 2, 2014

An individual who wishes to file a class action complaint is called the Class Agent. The Class Agent must have a Formal complaint as well and that complaint will be associated to the Class case. Read More

462 Symposium Tackles Changing Workplace

Del. Eleanor Holmes Norton To Deliver Opening Keynote at MicroPact’s Annual Event

June 2, 2014

Few members of an organization’s team understand the ever-changing nature of the workplace more than the professionals who are charged with implementing and enhancing the EEO program in accordance with the rules and regulations set forth by the Equal Employment Opportunity Commission. This is why each year, MicroPact gathers together EEO professionals, leading experts, and government officials for the 462 Symposium. Read More

Roger Hughlett's avatar

Roger Hughlett

Taking a Case from Process to Decision

Gartner Research Digs Into the Roles Policies and Rules Play in Case Management

May 30, 2014 | Case Management/BPMAnalysts

Ensuring that a case – whether it’s a traditional legal case or an issue that involves complex regulatory compliance – moves through the proper process to an appropriate conclusion is no small task. Effective case management systems keep cases moving toward an end while making sure nothing is missed along the way. Read More

Roger Hughlett's avatar

Roger Hughlett

First BPM, Now CRM is Dead Too?

Bad User Experience (UX) Can Kill Great Initiatives

May 21, 2014 | Analysts

In order for any system to gain widespread adoption it must meet the needs of the user community it serves. I’ve been emphasizing this painfully obvious statement for a long time. Still, I’m always surprised at how often the user experience (UX) is overlooked in the development process. If a system doesn’t meet people’s needs or is hard to use, people won’t use it, and it won’t matter how good the underlying technology is – it will die. Read More

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Bob Ragsdale

Investigations Require Case Management Solutions

Gartner Research Evaluates Case Management Frameworks in New Report

May 12, 2014 | Data and AnalyticsCase Management/BPM

You don’t have to be a “True Detective” to appreciate the role investigations play in today’s enterprises. While most organizations aren’t tracking down serial killers, a sizable number of them are conducting investigations in some form as part of their daily business operations. Read More

Roger Hughlett's avatar

Roger Hughlett

A Growing Need for Incident Management Software

Gartner Research Examines Critical Capabilities for Case Management Frameworks

May 8, 2014 | Case Management/BPMAnalysts

One of the most interesting use cases evaluated by Gartner in its recently published report on case management frameworks involves how case management software enables enterprises to handle collaboration-heavy incident management. Read More

Roger Hughlett's avatar

Roger Hughlett

Unleashing Digital Business to Win, Serve, and Retain Customers

User Experience Takes Center Stage at Forrester’s Forum for Technology Management Leaders

May 6, 2014 | EventsAnalysts

The overarching theme at Forrester’s Forum for Technology Management Leaders, which kicked off Monday in Orlando, is all about unleashing your digital business. Several speakers from Forrester Research and industry leaders discussed digital strategy, mobile mindset, systems of engagement, and many other hot topics. Interestingly, all the areas tied into delivering the best user experience by digitization of the business. Read More

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Sandeep Khare

MicroPact Named Government Contractor of the Year

Software Company Recognized for Achievements in Federal Sector

May 2, 2014 | Company News

MicroPact Inc., a leading developer of dynamic case management and Business Process Management software solutions, was named Government Contractor of the Year at the Sixth Annual Small and Emerging Contractors Advisory Forum (SECAF) Awards. The Government Contractor of the Year award recognizes companies in three size categories that have shown a compelling and profound commitment to excellence in growth and financial performance. Read More

What is Digital Business?

Case Management Contributes to Digital Business Transformation Effort

April 24, 2014 | Data and AnalyticsCase Management/BPM

Gartner defines the term “digital business” as a business that is developed using digital assets and capabilities. A digital business may involve digital products, services and/or customer experiences but it’s not limited to those. Digital business is conducted through digital channels and communities. Read More

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Sandeep Khare

Content is King in Case Management

Dealing with all types of digital content is at the heart of an effective case management solution

April 21, 2014 | Case Management/BPMAnalysts

Gartner’s recent report on case management titled Critical Capabilities for Case Management Frameworks lists 11 critical capabilities that can help organizations compare and contrast different case management solutions. The report further compares and rates 11 case management vendors (including MicroPact) across each of the critical capabilities. Read More

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Sandeep Khare

Design By Doing Revisited

Study Makes Strong Case for Collaborative Development

April 15, 2014 | Case Management/BPMAnalysts

The need for application developers to take a “design by doing” approach to designing and building enterprise software systems continues to grow. According to a new study from Forrester Consulting conducted on behalf of MicroPact, there is evidence to suggest that “frozen” software requirements are acting as an impediment to achieving implementation goals. Read More

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Tom Lowrey

Bloomberg Knows How Important Data Is to Business

Putting Data in the Driver’s Seat Pays Off for Billionaire and All Businesses

April 10, 2014 | Case Management/BPM

Entrepreneur, philanthropist, and three-term mayor of New York City, Michael Bloomberg recently posted an article on fostering innovation on LinkedIn (okay, it was last month). While I do read a lot of business articles about innovation, it was the second half of the headline that caught my eye. Read More

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Bob Ragsdale

MicroPact Presents Case Study at Forum For Technology Management Leaders

Company Will Discuss Details of Enterprise Case Management Implementation with Craig Le Clair

April 4, 2014 | Company NewsEventsCase Management/BPM

MicroPact Inc., a leading developer of dynamic case management and Business Process Management software solutions, will present a detailed case study at the upcoming Forrester Forum for Technology Management Leaders in Orlando, FL, on May 5. Read More

Give Workers What They Need To Work

Study Shows Data Trumps Process When Designing Enterprise Applications

April 3, 2014 | Case Management/BPMAnalysts

One of the key findings from a new commissioned study conducted by Forrester Consulting on behalf of MicroPact centers on workplace productivity. According to the study, application development decision-makers believe a “data-first” approach – when “supported with dynamic and adaptive knowledge worker capabilities” – is needed if enterprises are going to keep pace with the ever-increasing amount of unstructured work conducted on a daily basis. Read More

Roger Hughlett's avatar

Roger Hughlett

Wisconsin Department of Health Services Awards Contract to Iron Data

March 31, 2014 | Company News

The Wisconsin Department of Health Services (DHS) has awarded Iron Data a contract to implement its robust case management solution called the Intelligent Case Manager (ICM). Read More

Customer Focus Is Key To Success of Business Applications

Right Information At The Right Time Is What Customers Want

March 31, 2014 | Case Management/BPMAnalysts

Explosive growth of mobile devices, social media, and big data in recent years has significantly changed the manner in which users interact with business applications. Customer expectations are very different than from say five to seven years ago. Read More

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Sandeep Khare

How To: Share Ad-Hoc Searches

March 31, 2014 | Ask the EEOC

icomplaints gives you the ability to save Ad Hoc searches so that you can run them quickly again in the future. You can also share your saved searches with other icomplaints users that may find them of use. Read More

Iron Data Sells its Transportation Division to Spire Capital

March 28, 2014 | Company News

Iron Data announced today that it has sold its Transportation Division to Spire Capital. The transaction enables Iron Data to focus its operational and strategic attention on its core mission of becoming the industry-leading vendor of public sector software Read More

MicroPact Doubles Size of Northern Virginia Headquarters

Software Company Leases Additional 20,845 Square Feet on Worldgate Drive

March 28, 2014 | Company News

MicroPact Inc., a leading developer of dynamic case management and Business Process Management software solutions, has signed a 10-year lease that essentially doubles the size of its headquarters at 12901 Worldgate Drive. Read More

Unleashing Data-First™ at Forrester’s Forum for Technology Management Leaders

MicroPact Bringing Enterprise Solutions and Major Case Study to Annual Tech Event

March 27, 2014 | EventsCase Management/BPMAnalysts

The excitement is growing here at MicroPact as we all prepare for Forrester’s Forum For Technology Management Leaders in Orlando May 5-6. It should be a great show, and we’re looking forward to sharing MicroPact’s Data-First approach to Dynamic Case Management and Business Process Management with technology leaders from around the world. Read More

Todd While's avatar

Todd While

Improving Workplaces and Work with NO FEAR

Federal Law Demands Better Protection, Reporting from Agencies

March 26, 2014 | Federal Solutions

It’s been more than 10 years since the Notification and Federal Employee Antidiscrimination and Retaliation Act took effect, and in that time the law – known simply as the No FEAR Act – has proven to be an effective tool in the government’s campaign to ensure the federal workplace is free of discrimination of any kind and for any reason. Read More

Washington Business Journal Honors Kris Collo

MicroPact Founder & CEO Named Minority Business Leader

March 24, 2014 | Company News

The business community came out Thursday night to celebrate and honor a group of amazing community leaders and entrepreneurs – including MicroPact CEO and Founder Kris Collo – at the Washington Business Journal’s 2014 Minority Business Leaders Awards ceremony. Read More

Roger Hughlett's avatar

Roger Hughlett

EEOC CIO Praises Partnership with MicroPact

Kim Hancher Says FedSEP Is Example of Innovative Government Work

March 21, 2014 | Company News

MicroPact’s innovative work and long-standing partnership with the U.S. Equal Employment Opportunity Commission was featured on a recent broadcast of WJLA-TV’s “Government Matters” program. Read More

Roger Hughlett's avatar

Roger Hughlett

Rigid Design Makes My Brain Hurt

Knowledge Work Is Definitely Worth Doing Right The First Time

March 20, 2014 | Case Management/BPMAnalysts

This afternoon's reading started with one of my favorite analysts, Forrester’s Craig Le Clair, who posed the question: "Is All Work Becoming Knowledge Work?" And my afternoon reading concluded with an interesting sort of self-help blog on Forbes.com titled "Three Powerful Ways to Stop Wasting Time" that in turn concluded with the oft-offered sentiment: "It takes far less time to do something right the first time, than to suffer through countless rushed efforts." Read More

Bob Ragsdale's avatar

Bob Ragsdale

Study Reveals Growing Demand for Data-First Approach to Enterprise Application Development

March 18, 2014 | Company NewsCase Management/BPM

A new independent research study titled “Is Process Mapping a Barrier to Innovation?” sheds new light on the vital role a data-centric approach to application development plays in an enterprise’s ability to create truly innovative solutions. The commissioned study, which was conducted by Forrester Consulting on behalf of MicroPact Inc., was based on in-depth surveys of 151 application development and implementation decision-makers across North America. Read More

KMWorld Connects Case Management and Knowledge Management

Dynamic Case Management Gains Momentum with Publications and Analysts

March 10, 2014 | Case Management/BPM

There are so many commonalities between case management and knowledge management, I’m a little surprised more of us didn’t make the connection sooner. Our Data-First™ approach to dynamic case management, like so much of what knowledge management aims to do, puts a premium on the information coming into a system, in order to ensure the quality of work being performed. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Case Management’s Role in the Future of Healthcare

entellitrak Gives Healthcare Providers Power to Manage Data and Costs

March 7, 2014 | Case Management/BPM

I spent a lot of time at this year’s HIMSS Conference & Exhibition thinking about the future of healthcare and role technology was going to play in the coming years. The official battle cry at this year’s event was “Onward!” And that inspired me to ask this all-important question: What tools are going to help healthcare companies move onward? Read More

Dion Trahan's avatar

Dion Trahan

MicroPact Named to KMWorld 100 Companies That Matter in Knowledge Management

February 28, 2014 | Company News

MicroPact Inc., a leading developer of Dynamic Case Management and Business Process Management (BPM) software solutions, was named by KMWorld as one of 100 Companies That Matter in Knowledge Management. Companies selected to the annual list are recognized for playing a significant role in enhancing and redefining the knowledge management market. Read More

MicroPact Receives Excellent Overall Product Viability Rating from Gartner

Inaugural Critical Capabilities Report Provides Guidance For Evaluating Enterprise Case Management Framework Vendors

February 20, 2014 | Company NewsCase Management/BPM

MicroPact Inc., a leading developer of Dynamic Case Management and Business Process Management (BPM) software solutions, was given a Product Viability rating of Excellent by Gartner Inc. in its newly published report “Critical Capabilities for Case Management Frameworks.”1 Read More

Rethinking Business Applications in the Analytics Landscape

Why Information Modeling is Critical to the Success of Analytics

February 14, 2014 | Data and Analytics

Surveys conducted by Gartner and other research firms consistently place analytics, the science of analyzing business data to derive useful insights and make better decisions, as one of the top three priorities among business leaders and senior executives across all industries. Read More

Sandeep Khare's avatar

Sandeep Khare

Q&A With Tony Meyer

Vice President of HIMSS National Capitol Area Chapter

February 12, 2014 | Events

The MicroPact team is excited to take entellitrak’s Data-First™ approach to dynamic case management to one of the largest healthcare technology gatherings of the year. To learn more about the 2014 Annual HIMSS Conference & Exhibition, which will take place Feb. 23-27, we asked Tony Meyer, Vice President of HIMSS National Capitol Area Chapter and Director, Business Development at SRA International, to answer some questions. Read More

MicroPact CEO Kris Collo Named Minority Business Leader

February 7, 2014 | Company News

Kris Collo, CEO, President and Founder of MicroPact, a leader in the development of case management and business process management (BPM) software, has been named a 2014 Minority Business Leader by the Washington Business Journal. Read More

Helping Medicaid Fraud Control Units Turn the Tide

Leveraging Dynamic Case Management to Ensure Program Integrity

February 4, 2014 | Case Management/BPM

State Medicaid Fraud Control Units (MFCUs) are underfunded and overburdened, even though they have the Herculean responsibility of rooting out fraud, waste and abuse in their respective Medicaid programs. Read More

Dion Trahan's avatar

Dion Trahan

MicroPact Named Vendor to Watch in Gartner Market Trends Report on Enterprise Content Management

February 3, 2014 | Company NewsAnalysts

MicroPact Inc., a leading developer of Dynamic Case Management and Business Process Management (BPM) software solutions, has been recognized by Gartner as an Enterprise Content Management (ECM) Vendor to Watch in a report titled "Market Trends: Reinvent ECM for the Place and Pace of Digital Business in 2014 and Beyond.” Read More

KMWorld says Case Management is the big brother of BPM

It addresses the quirky, unpredictable events that often occur.

January 31, 2014 | Case Management/BPMDocument Management

Today I received an email from KMWorld that I want to share with you. Their message regarding the ascendance of Case Management and Enterprise Content Management (ECM) relative to BPM really hit home. Read More

Bob Ragsdale's avatar

Bob Ragsdale

MicroPact Enhances Enterprise Document Management and Document Scanning Capabilities with the Latest Release of entellitrak

January 30, 2014 | Company NewsDocument Management

MicroPact Inc., a leading developer of Dynamic Case Management and Business Process Management (BPM) software solutions, today expanded the core capabilities of the entellitrak platform with the introduction of a powerful full-text document search tool and a new direct-to-case document scanning module known as escan. Read More

Healthcare Gets Personal

Changing Needs, Demands Shine Light On Role Software Will Play in Improving Service

January 30, 2014 | Case Management/BPM

Healthcare is so personal because as a patient – or the loved one of a patient -- you are sometimes forced to confront some very ugly and real things. You may be forced to deal with cancer. You may be forced to deal with serious pain or you may have to watch someone you love cope with that pain. Read More

Dion Trahan's avatar

Dion Trahan

MicroPact 2013: Big Investments, Big Deals

Company Hits Record Sales in 2013 As Team Continues to Build on entellitrak’s Success

January 24, 2014 | Company NewsInside MicroPact

MicroPact had one of the strongest and most successful years in the company’s history in 2013 with sales jumping by 35 percent and our team growing by nearly 30 percent. We invested in our technology by introducing two new entellitrak modules -- Natural Language Analytics and Mobile. We continued to add enterprise customers in the federal, state and local government markets as well as in the commercial and international markets. Read More

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Kris Collo

Iron Data And Social Solutions Form Strategic Partnership To Help Public Sector Customers Manage Efforts To Outcomes

January 17, 2014 | Company News

Iron Data a leading provider of advanced case management software for the public sector, and Social Solutions Global, Inc., the leading provider of performance management software for human services organizations, announced a strategic partnership to harness the power of data to optimize cost-effectives and program impact for public agencies. Read More

Case Management Modeling

Creating Systems of Engagement

January 14, 2014 | Case Management/BPM

The past couple of years have seen a fairly dramatic shift away from process-first BPM approaches toward more dynamic case management solutions. Why the shift? Why is the market turning? Read More

Bob Ragsdale's avatar

Bob Ragsdale

KMWorld Makes a Case For Case Management

Why Case Management Modeling Is Vital For Creating Systems of Engagement

January 8, 2014 | Company NewsCase Management/BPM

While there certainly is a place for traditional Business Process Management (BPM) solutions in most organizations, a growing number of enterprises are discovering that taking a more dynamic case management approach to business processes delivers better results. Read More

Roger Hughlett's avatar

Roger Hughlett

MicroPact Takes Data-First™ Approach to Dynamic Case Management to HIMSS14

January 6, 2014 | Company NewsEvents

The 2014 Annual HIMSS Conference & Exhibition, which will take place Feb. 23-27, 2014, at the Orange County Convention Center in Orlando, will host more than 35,000 healthcare industry professionals who will discuss health IT issues and view innovative solutions designed to transform healthcare. Read More