MicroPact Blog

All MicroPact Blog Posts from 2016

The Chief Data Officer in You

When Information Seeks You Out

December 14, 2016 | Data and Analytics

You know how when you home in on something you begin to see it everywhere? As of late, for me that something is data. I have been digging into the data in our sales CRM system (entellitrak, of course) for insights into our team’s performance, potential areas of improvement, trending customer needs, and the like.  I feel like a Chief Data Officer. Now, all I seem to see in my news feed is articles on Chief Data Officers (CDOs). Read More

Bob Ragsdale's avatar

Bob Ragsdale

Online Complaints? Be Careful What You Wish For!

Regulatory Agencies Should Prepare for the Pitfalls of Moving Processes Online

December 14, 2016 | Regulatory

Nearly every regulatory agency wants to put more services online these days, to cut costs and meet citizen expectations. Allowing citizens to submit complaints against licensees online sounds like a no-brainer, right? All it takes is a simple web application. Why, then, are many agencies having problems with online complaints and in some cases taking them offline?  Read More

Tom Gottlieb

Put Cloud Security Concerns to Bed by Encrypting Data at Rest

Once Out of Reach, DAR Protection Is Now Affordable

December 13, 2016 | Cloud ComputingPrivacy and Security

Read any analyst or research report — cloud adoption estimates continue to skyrocket. In a recent roundup of cloud computing forecasts, Forbes reported that the cloud market reached $110 billion in 2015 and is growing at 28% annually. A recent MeriTalk study found that public sector cloud adopters are now “stepping on the gas.” Read More

Michelle LaLumia's avatar

Michelle LaLumia

Improving Citizen Experience for the American Taxpayer

IRS Goes All Out With UX Design Principles, Personas, and Analytics

December 9, 2016 | Customer/Citizen Experience

Last week Government Executive held a Digital Citizen Summit at the Newseum, sponsored by Accenture. Among the many outstanding panelists, Michele Causey, Director of UX and Design for the IRS, stood out as especially instructive — and encouraging for some 300 million taxpaying entities in the US. Read More

Michelle LaLumia's avatar

Michelle LaLumia

MicroPact Positioned as a Challenger in Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Challengers Positioning based on Completeness of Vision and Ability to Execute

November 7, 2016 | Company News

MicroPact has been recognized as a Challenger in Gartner’s second Magic Quadrant for BPM-Platform-Based Case Management Frameworks. Read More

Gartner Symposium/ITxpo 2016: Look Who’s Talking About Dignity and Respect

Robert Gates on Where to Find the Moral Authority to Lead

October 28, 2016 | LeadershipEEO

The only Secretary of Defense to have served in both Republican and Democrat Administrations discovered early on that the best ideas come from people in the trenches. They know what’s not working and how to fix it. Read More

Michelle LaLumia's avatar

Michelle LaLumia

Gartner Symposium/ITxpo 2016: Connect, Don’t Collect

Analytics in the Age of Ephemeral Data

October 25, 2016 | Data and Analytics

Here’s an easy one: According to Gartner’s annual CIO survey, analytics has been the No. 1 priority for 9 out the last 11 years (2006 – 2016). Despite great strides, the rate and means of data collection continue to outpace our ability to define an endpoint.  Read More

Michelle LaLumia's avatar

Michelle LaLumia

Gartner Symposium/ITxpo 2016: Tap into Hidden IT Talent by Embracing Thought Diversity

“Chronic Sameness” Is the Enemy of Innovation

October 19, 2016 | Human CapitalEEOAnalysts

According to the Department of Labor, by 2020 there will be 1.4 million computer specialist job openings in the U.S., but too few qualified graduates to fill even a third of those jobs. Unless genetically modified food sources seriously increase fertility rates, the IT industry won’t survive using current recruitment and retention practices. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Gartner Symposium/ITxpo 2016: Imagineering a Magical Citizen Experience

Don’t Mistake Citizen Experience for User Experience

October 17, 2016 | Customer/Citizen ExperienceData and Analytics

Once again, the Gartner Symposium/ITxpo – North America is being held at Walt Disney World Resorts in Orlando. What better place for government CIOs and senior IT executives to learn how to improve the citizen experience than at Disney’s flagship property?  Read More

Michelle LaLumia's avatar

Michelle LaLumia

MicroPact and Visionary Integration Professionals Emphasize Case Management/BPM Excellence in California

October 10, 2016 | PartnersCompany News

MicroPact today reported they are bringing transformational case management and BPM technology and programs to public sector organizations throughout California in partnership with Visionary Integration Professionals (VIP). Read More

State COTS Regulatory Solutions Enjoy Momentum

Configurability Is Key for Enforcement and Licensing

October 7, 2016 | RegulatoryCase Management/BPM

Visitors to the MicroPact booth (838) at Gartner ITxpo in Orlando in October will see something new this year: substantial real estate devoted to case management and business process management (BPM) solutions for state regulatory agencies. Nobody has deployed more state-based COTS regulatory solutions than MicroPact — and that number continues to grow. Read More

Tom Gottlieb

Managing the Steady Rise of RA Requests

Treat Them Like EEO Complaints to Safeguard Outcomes

October 6, 2016 | EEOCase Management/BPM

Thanks in part to a 2010 executive order directing federal agencies to hire 100,000 additional people with disabilities within five years, the number of federal workers with disabilities is at an all-time high. That’s a good thing. From a reasonable accommodation and EEO case management perspective, there are several considerations. Read More

Dale Bird's avatar

Dale Bird

The Race to the Bottom for Workers’ Comp

Labor Report Details Challenges at the State Level

October 6, 2016 | Human CapitalCase Management/BPM

In contrast to federal employees whose workers’ compensation coverage is governed by the Federal Employees Compensation Act (FECA), state and private industry employees fall under the jurisdiction of state programs, whose benefits programs vary widely. On Wednesday, the U.S. Department of Labor published a new report, "Does the Workers' Compensation System Fulfill Its Obligations to Injured Workers?" and chronicles a "race to the bottom" in state workers' compensation laws. Read More

Bob Ragsdale's avatar

Bob Ragsdale

What WIOA Means for Vocational Rehab Case Management

More Help for Jobseekers, More Compliance for Agencies

September 20, 2016 | Healthcare and BenefitsCase Management/BPM

Unless you’re a workforce development, career services, or vocational training professional, chances are the acronym WIOA means nothing to you. It stands for the Workforce Innovation and Opportunity Act — landmark legislation more than two years in the making. Signed into law on July 22, 2014, WIOA substantially improves the quality and coordination of assistance available for some 20 million American job seekers each year.  Read More

Lynn Born's avatar

Lynn Born

IRS’s First CTO to Join MicroPact on Stage at Gartner Symposium

Symposium/ITxpo 2016: Industry Day Preview

September 13, 2016 | Case Management/BPMAnalysts

MicroPact will be joined by Terry Milholland, the Internal Revenue Service’s first-ever Chief Technology Officer at this year’s Symposium for an industry day session exploring how the IRS systematically journeyed to world-class IT. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Texas Department of Licensing and Regulation Selects VERSA Software to Effect Program Consolidation

Selection advances Texas Sunset Advisory Commission’s efforts to improve how state government works

September 12, 2016 | Healthcare and BenefitsRegulatoryCompany News

Texas Department of Licensing and Regulation (TDLR) has selected MicroPact’s VERSA Regulation online licensing solution to migrate and consolidate records for several licensing programs from one agency to another. Read More

Why Work at MicroPact?

Big Company Benefits in a Small Company Culture

September 6, 2016 | Inside MicroPact

MicroPact offers all the benefits of a large company but has the culture of a small company. Read More

Holly Palmer's avatar

Holly Palmer

Avoid Sanctions by Ensuring Timely and Complete Investigations

Your EEO Case Management System Can Protect You

August 11, 2016 | EEOCase Management/BPM

Empowering administrative judges (AJs) to impose sanctions on parties who fail to comply with its regulations is one of the EEOC’s main tools for holding parties accountable. Both agencies and complainants can be sanctioned for failing to provide complete information by required deadlines, but agencies that use MicroPact’s ICOMPLAINTS EEO case management system have an advantage. Read More

Dale Bird's avatar

Dale Bird

Fighting Medicaid Fraud and Abuse

Collaborative Case Management Drives Results

August 5, 2016 | Healthcare and BenefitsCase Management/BPM

Like much investigative work, the responsibility for fighting Medicaid fraud and abuse is shared across agencies and jurisdictions. It requires tight cooperation at every level, supported by a network of case management systems that enables timely data sharing and case resolution. Read More

Dion Trahan's avatar

Dion Trahan

Florida Department of Education Selects MicroPact for New Online Licensing Solution

Bureau of Educator Certification marks fifth implementation of VERSA Regulation in Florida

August 3, 2016 | Company News

MicroPact today announced that the Florida Department of Education (DOE) Bureau of Educator Certification (BEC) has selected its VERSA Regulation online licensing solution to replace the bureau’s legacy certification systems. Read More

MicroPact Announces 14th Annual 462 Symposium in Washington, D.C.

“Dignity & Respect” Expert Candi Castleberry Singleton to Deliver Opening Keynote

August 1, 2016 | Company NewsEvents

MicroPact will host its 14th annual symposium for the federal Equal Employment Opportunity (EEO) community on Sept. 1, 2016, at the Marriott Metro Center in Washington, D.C. The 462 Symposium gets its name from the detailed EEOC Form 462 Report that all federal agencies must submit annually. This year’s theme is Mastering EEO from Every Angle. Read More

Analytics for Administrative Law Agencies

Data That’s Beautiful Under Pressure

July 19, 2016 | Data and AnalyticsCase Management/BPM

Government agencies that use case management systems need analytics to glean insights from their vast stores of data. Why? To fulfill their mandates around transparency and accountability, and to support requests for more resources to meet those mandates, when needed. Read More

Michelle LaLumia's avatar

Michelle LaLumia

The Hype Over Cross-Agency Case Management

Improving Outcomes Across Government

July 12, 2016 | Case Management/BPMAnalystsFederal Solutions

July is my favorite reading month – it’s when the bulk of Gartner’s Hype Cycles are released. This year’s Hype Cycle for Digital Government Technology has some very interesting technologies situated in the Trough of Disillusionment. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Plotting the Public Service Commission Blockbuster

Consistency Is the Winning Formula

July 8, 2016 | RegulatoryCase Management/BPM

Summer is the time for blockbusters. How about this one: A mega utility holding company is trying to manipulate energy markets by creating artificial power shortages in a densely populated state. Everything goes horribly wrong... Read More

Wayne Miles

Five Things Cops Need from Law Enforcement Solutions

July 5, 2016 | Justice and Law EnforcementCase Management/BPM

Guilty as charged. Software vendors, including myself, can’t resist talking about how our software will empower users to achieve one thing or the other. But as a law enforcement executive, I know that dog won’t hunt.  Read More

Gary Walker's avatar

Gary Walker

MicroPact: Proud as a Peacock

Relaunched Website Tells a Big Story

June 14, 2016 | Inside MicroPact

What must a peacock feel like the first time he fans his feathers? Is he thinking to himself, “Damn, I look good!”? I can’t say for sure. But since we relaunched the MicroPact website, which highlights our complete post-merger portfolio, I have to say that I feel a bit like that. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Candi Castleberry Singleton to Deliver Opening Keynote at 462 Symposium

“Dignity and Respect” Expert to Kick Off MicroPact’s Annual Conference

June 8, 2016 | Company NewsEvents

For more than a dozen years, MicroPact has worked hand-in-hand with the Equal Employment Opportunity (EEO) community to help ensure that federal workers are protected against all forms of workplace discrimination. The nexus of those efforts is the annual 462 Symposium, to be held Sept. 1 at the Washington Marriott Metro Center.  Read More

Introducing Joshua Steinhouse

Technical Trainer Brings the Disney Way to ICOMPLAINTS Users

June 8, 2016 | EEOInside MicroPact

Meet Joshua Steinhouse.  Josh comes to MicroPact with a background as a corporate trainer and presenter who honed his skills at a few companies you might know: Microsoft, Disney, and Google.  Read More

Where Is MicroPact in the New Federal IT Battleground?

Gartner Uncovers Win-Win Strategies for Vendors and CIOs under New Rules

May 17, 2016 | Analysts

In a recent report, “Competitive Landscape: New U.S. Federal Market Battleground Calls for New Tactics,” Gartner analysts Katell Thielemann and Rishi Sood highlight tactics from six organizations — including MicroPact — that are "proactively changing the rules of engagement." Read More

Bob Ragsdale's avatar

Bob Ragsdale

EEOC to Federal Agencies: Let's Get Specific

Proposed Rule Puts Muscle Behind Affirmative Action Employment of People with Disabilities

April 12, 2016

In the federal rulemaking process, it’s not unusual for rules promulgated pursuant to a federal statute to move from general to specific over time, especially if the general regulations are not effecting the desired result. Read More

Dale Bird's avatar

Dale Bird

MicroPact Partners with Visionary Integration Professionals to Deploy Case Management/BPM Solutions

March 31, 2016 | Company News

MicroPact today announced that it has signed a strategic partnership with Visionary Integration Professionals (VIP), a leading performance delivery and technology consulting firm that helps organizations to better align strategy to execution. MicroPact and VIP will work together to bring further value to public and private sector customers that are implementing MicroPact’s entellitrak® software development platform. Read More

Employee Safety and Protection

EEOC Reinforces Its Position on Workplace Harassment and Discrimination

January 29, 2016

In the wake of recent world events many organizations need to address questions regarding safety and protections against terrorism in the workplace. In this environment, many ethnic communities perceive themselves to be under increased scrutiny or to be singled out. Read More

Dale Bird's avatar

Dale Bird