MicroPact Blog

All MicroPact Blog Posts from 2017

Tony Scott Is Fed Up With Custom Software

Want IT Modernization? Embrace Agile and COTS

December 4, 2017 | IT ModernizationFederal Solutions

During his tenure as federal CIO in 2015-2016, Tony Scott used his spotlight to rally Congress to pass legislation funding IT modernization. While legislative help may soon be a reality, Scott reminds us that the larger barrier to progress is the federal government’s enormous appetite for custom code. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Practical Advice About Workplace Sexual Harassment

What to Do If You’re a Victim, Employer, or Bystander

November 16, 2017 | EEO

With the recent rash of sexual harassment allegations in Hollywood and elsewhere, there has been a renewed focus on what employers and employees can do to safeguard themselves from such situations. Now’s a good time to review your rights and wrongs so you can successfully navigate these situations, whether you are a victim, employer, or bystander.  Read More

Dale Bird's avatar

Dale Bird

MicroPact Names New VP of Global Alliances

Channel Growth Expert Barb Huelskamp to Lead Partner Program

November 14, 2017 | Company News

MicroPact today announced that Barb Huelskamp is now leading the company’s Global Alliance Partner Program.  Read More

Veterans’ Benefits Claims Processing – It’s Time to Move Beyond Basics

How Can States Provide Customer-centric Support Over a Lifetime?

November 8, 2017 | Veterans BenefitsHealthcare and BenefitsCase Management/BPM

Historically, State Departments of Veterans Affairs have gotten by with a basic claims processing system interfaced to the VA. But as reporting requirements increase and more and more services aren’t tied to a federal claim, making do doesn’t cut it. Read More

Stephanie Kuhnel's avatar

Stephanie Kuhnel

Tap Hidden Talent With Reasonable Accommodation

What Do Employers Forego When They Don’t Hire Persons With Disabilities?

October 18, 2017 | EEO

Hidden Figures, the movie about black female mathematicians at NASA during the Space Race, sheds light on some grim facts that are more than a footnote to our nation’s history. Unfortunately, the vast potential of another large minority is still largely hidden to employers: persons with disabilities. Read More

Michelle LaLumia's avatar

Michelle LaLumia

Law Enforcement Officers and Investigators Need the “Write” Stuff

Cases Can Hinge on the Quality of Statements

October 4, 2017 | Justice and Law Enforcement

When I was an instructor at the U.S. Coast Guard Maritime Law Enforcement Academy (MLEA), I taught students from the Coast Guard as well as government agencies some of the essential skills they needed to perform as law enforcement officers. Chief among those skills: how to write clear, concise, and complete statements.  Read More

Morgan Shannon's avatar

Morgan Shannon

A Prototype Paints a Thousand Words

Agile Implementation Begins with Agile Procurement

September 27, 2017 | EventsRapid Application Development

According to a recent NASCIO study, State CIOs and department heads see a clear value in agile implementation. Truth be told, agile implementation begins with agile procurement, namely rapid prototyping. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Three Clear Takeaways from CLEAR 2017

Regulatory Agencies Are Grappling With Rapid Change

September 22, 2017 | RegulatoryEvents

With rapidly changing regulatory norms, now more than ever, regulatory agencies will require strong leadership. Here are three lessons I learned at CLEAR 2017 to help leaders navigate through the changing tides in regulatory. Read More

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Jim MacLaggan

California Department of Social Services to Deploy MicroPact’s entellitrak to Manage Statewide Appeals

COTS Case Management System Will Consolidate 20+ Applications and Systems

September 12, 2017 | Healthcare and BenefitsCompany News

The California Department of Social Services (CDSS) State Hearing Division (SHD) has selected MicroPact's entellitrak to power its statewide Appeals Case Management System, which will help more efficiently manage some of the largest welfare and social services programs in the state. Read More

How Loose Is Your Command and Control?

Tighten It Up With an Investigative Case and Records Management System

September 8, 2017 | Justice and Law EnforcementPrivacy and SecurityIT Modernization

Criminal tactics are more sophisticated than ever, yet much investigative casework is still conducted either manually or using a patchwork of siloed systems. That leaves LEOs and detectives vulnerable to exposure in two key areas. Read More

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Skip Bland

Hawaii Division of Financial Institutions Selects MicroPact's Regulatory Case Management System

ETK Regulatory to Consolidate and Streamline Oversight of Financial Entities

August 31, 2017 | RegulatoryCompany News

Hawaii has become the third state this year to select ETK Regulatory, MicroPact’s SaaS case management solution for consolidating regulatory registration, examination, and enforcement activities. Read More

Section 501 Affirmative Action Compliance Key Focus of 15th Annual 462 Symposium

EEOC Officials to Explain Reporting and Implementation Requirements

August 29, 2017 | EEOEvents

With a looming deadline just four months away, Federal EEO professionals face a tall task: Complying with updates to Section 501 of the Rehabilitation Act. MicroPact will help them tackle this challenge at the 15th Annual 462 Symposium on Sept. 25.    Read More

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Dale Bird

Could You Use an Extra Week a Year?

Start With 12 Minutes

August 4, 2017 | Regulatory

In the workplace, there's no such thing as time well wasted. Every single one of us has inefficient processes that we can improve on. Don't know where to start? Try 12 minutes a day.  Read More

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Brad Cranford

Introducing Michelle Z. Pedersen, Business Development Executive, Regulatory Solutions

July 19, 2017 | RegulatoryInside MicroPact

With nearly two decades of regulatory management oversight, Michelle understands what agencies do, and the challenges they face. Read More

Michelle LaLumia's avatar

Michelle LaLumia

Meet Brad Cranford, Solution Strategist, Regulatory Solutions

Former State Regulator Knows Business Rules “Start With the Statute”

July 14, 2017 | RegulatoryInside MicroPact

With more than 20 years’ experience enhancing regulatory operations, Brad is an expert at business process re-engineering and the technologies that drive government efficiency.  Read More

Michelle LaLumia's avatar

Michelle LaLumia

Invest Now in Medicaid Program Integrity

Use What the OIG Pros Use for a Strong ROI

July 13, 2017 | Healthcare and Benefits

Entitlement programs such as Medicaid are vulnerable to fraud, waste, and abuse. However, when agencies work together using the latest program integrity technology, they can recover millions of dollars. Read More

Stephanie Kuhnel's avatar

Stephanie Kuhnel

National Center for Missing & Exploited Children Selects entellitrak to Help Manage Child Protection Efforts

The entellitrak® Low-code Application Development Platform to Provide Single View of Critical Data Related to Cases of Missing and Exploited Children

July 6, 2017 | Justice and Law EnforcementCompany NewsCase Management/BPM

MicroPact, Inc. and the National Center for Missing & Exploited Children® today announced that they will be jointly developing a consolidated case management system for NCMEC Read More

Introducing Kathryn Jones, Customer Success Strategist, Justice and Law Enforcement Solutions

June 28, 2017 | Justice and Law EnforcementInside MicroPact

Meet Kathryn Jones - Customer Success Strategist, Justice and Law Enforcement Solutions. Read More

Michelle LaLumia's avatar

Michelle LaLumia

MicroPact Announces 15th Annual 462 Symposium in Washington, D.C.

Reasonable Accommodation, Work-Life Balance, and Anti-Harassment Strategies Address Top Federal EEO Challenges

June 26, 2017 | EEOCompany NewsEvents

Planning is well underway for MicroPact’s 15th Annual 462 Symposium for the federal human capital management and Equal Employment Opportunity (EEO) community, to be held on Sept. 25 at the Washington Marriott Metro Center. Read More

Maine Medical Center Selects MicroPact's Case Management Platform for the Department of Vocational Services

entellitrak to Streamline Service Delivery Across Multiple Programs

June 20, 2017 | Healthcare and BenefitsCompany News

Maine Medical Center’s Department of Vocational Services has selected MicroPact to configure and deploy entellitrak® as its case management solution.  Read More

The Washington Post Names MicroPact a Top Workplace

June 16, 2017 | Company News

MicroPact has been selected as one of The Washington Post’s Top Workplaces for 2017. MicroPact employees consistently cite the inviting, collaboration friendly workspaces, welcoming atmosphere and team focused activities, as well as the company’s transformative technology that make MicroPact the superior career choice. Read More

New York State Division of Veterans’ Affairs Selects MicroPact COTS Case Management System

entellitrak Low-Code Platform to Reduce Adjudication Times, Accelerate Benefits Delivery

June 14, 2017 | Veterans BenefitsHealthcare and BenefitsCompany News

The New York State Division of Veterans’ Affairs (NYS DVA) has selected MicroPact, to deploy the entellitrak® Veterans’ Benefits Solution to service all counties in the state with a centralized web-based system. Read More

Introducing Skip Bland, Business Development Executive, Justice and Law Enforcement Solutions

June 8, 2017 | Justice and Law EnforcementInside MicroPact

Meet Skip Bland - Business Development Executive, Justice and Law Enforcement Solutions. Read More

Michelle LaLumia's avatar

Michelle LaLumia

Top 3 Priorities and No.1 Challenge of State CIOs

What the Surveys Said – And What We Heard the CIOs Say

May 17, 2017 | Events

The NASCIO mid-year conference is a unique networking opportunity where vendors and CIOs interact as peers, nonstop. The MicroPact team connected with IT leaders from more than 40 states and brought home an enhanced understanding of the key priorities, opportunities, and issues they face.  Read More

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Bob Ragsdale

Medicaid Modularity Incentives Favor Configuration Over Customization

Shift Means New Roles, Opportunities for COTS Vendors and Systems Integrators

May 12, 2017 | Healthcare and Benefits

Due to recent mandates from the Centers for Medicare and Medicaid Services (CMS), state governors and CIOs are under increasing pressure to modernize their aging Medicaid Enterprise Systems (MESs), systems that handle enrollment, eligibility, claims processing, and other functions for this huge population. They also have ample incentives do so over the next two years.  Read More

Stephanie Kuhnel's avatar

Stephanie Kuhnel

Meet Morgan Shannon, Business Development Executive, Justice and Law Enforcement Solutions

May 5, 2017 | Justice and Law Enforcement

Morgan Shannon joins MicroPact with more than 25 years of public safety experience, including 20 years in the U.S. Air Force as a program training manager and criminal investigator.  Read More

Michelle LaLumia's avatar

Michelle LaLumia

MicroPact Goes to NASCIO

Proud Gold Sponsor of the 2017 Midyear Event

April 21, 2017 | Events

NASCIO's 2017 Midyear Conference (April 23-25) begins this weekend. It's a refreshing event where rather than having a hall of exhibit booths, public sector IT leaders and industry are able to connect and learn from each other via a series of presentations, forums, networking events, and roundtables. Read More

Bob Ragsdale's avatar

Bob Ragsdale

The 2017 Gartner CIO Survey

A Look at Where Government CIOs Excel, and Miss Out

April 11, 2017 | Analysts

Every year, Gartner surveys CIOs from around the world to identify the key priorities, opportunities, and issues they face. This year’s survey gathered insights from more than 2,500 individuals. Read More

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Bob Ragsdale

What Can EEO Complaint Processing Teach Us About Citizen Experience?

A Lot, Actually.

April 6, 2017 | EEO

Recently two leaders from the U.S. Postal Service’s National EEO Investigative Services Office (NEEIOSO) took the stage at a Citizen Experience Summit hosted by Government Executive in Washington, DC. The NEEOISO story is a shining example of internal customer service and shared services delivery, in this case around EEO complaint investigations and reporting. Read More

Whitney Emilo's avatar

Whitney Emilo

Doing More With Less in the Last Frontier State

Alaska Regulators Streamline Oversight With Cloud-based Case Management

March 29, 2017 | Regulatory

When crude oil prices collapsed in 2014, the State of Alaska tasked every agency with delivering essential services with fewer resources. The Division of Banking and Securities chose MicroPact’s STAR Financial software to reduce reliance on outdated systems and improve regulatory oversight.  Read More

Michelle LaLumia's avatar

Michelle LaLumia

Regulatory Consolidation Calls for Expanded Platform Capabilities

Expanded Mandates Go Beyond Licensing and Enforcement

March 24, 2017 | Regulatory

State regulatory licensing and enforcement is critical to ensure public protection and hold regulated entities accountable. But many agencies are at a crossroads. Between expanded mandates and regulatory consolidation, agencies are struggling to provide enterprise-scale oversight without an enterprise platform. Read More

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Jim MacLaggan

What Do Regulators and Their Constituents Want? We Asked Them

Aligning Product Development With Agency Issues

March 7, 2017 | Regulatory

The regulatory market is changing, and the tools and technology that support the industry are evolving. Recently I led a series of customer advisory sessions with several large state agencies that use MicroPact’s enterprise regulatory and licensing case management system.  Read More

Jim MacLaggan's avatar

Jim MacLaggan

Raising the Bar on Reasonable Accommodation and Personal Assistance Services

Final Rule Aims to Provide Federal Career Paths for People with Disabilities

February 23, 2017 | Human CapitalCase Management/BPM

On January 3 the EEOC published new regulations for federal agencies that add two substantive requirements to longstanding obligations under Section 501 of the Rehabilitation Act of 1973. Read More

Whitney Emilo's avatar

Whitney Emilo

Medicaid Fraud Follies

Catching Bad Guys Isn’t All Song and Dance

February 15, 2017 | Healthcare and BenefitsCase Management/BPM

MicroPact has an extensive team of professionals who focus on the needs of the healthcare sector, including Medicaid fraud detection. I’ve been doing a good deal of reading about it recently so I can carry on a reasonable conversation with the team and support them adequately.  Read More

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Bob Ragsdale

USDA – A Civil Rights and EEO Standout

Focus and Effort Yield Impressive Gains

January 19, 2017 | EEO

An early adopter of MicroPact software, the U.S. Department of Agriculture has a well-deserved reputation for ensuring equity of opportunity for its employees. Yesterday the Federal Times published a  commentary on progress the USDA has made on the Civil Rights and EEO fronts in recent years. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Public vs. Private Sector IT Priorities

The Story Behind the Lists

January 17, 2017 | IT Modernization

It’s mid-January, and most of the big predictions about top IT priorities for 2017 are in. Enough for the lists to start looking a lot alike, and a lot like previous year’s lists — including the persistent gulf between private sector and public sector priorities. Read More

Michelle LaLumia's avatar

Michelle LaLumia