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Case Management/BPM

The Latest in Case Management/BPM

In Their Own Words—5 Reasons People Choose MicroPact

November 8, 2018 | Case Management/BPM

How do you choose a case management solution? How do you know which organizations offer the technology and the partnership you need? We’ve collected quotes from customers, end users, and partners that describe why they chose MicroPact. Read More

The Work of Government Is Casework

Four Common Characteristics Help Explain Why

May 15, 2018 | Case Management/BPM

If you work for a government agency, you almost certainly could use a case management software system. I know, you’re probably not a caseworker and may not even handle cases. But chances are your work is case-like. Read More

Bob Ragsdale's avatar

Bob Ragsdale

Big League PerSec Tools for Small Federal Agencies

Reclaim Days or Even Weeks per Candidate in the Vetting Process

April 13, 2018 | Justice and Law EnforcementCase Management/BPM

Personnel security (PerSec) and background investigation (BI) backlogs can leave federal agencies vulnerable to exploitation. A routine case may capture attention at any moment, whether through an inspector general inquiry, FOIA request, legal challenge, or OPM audit. With the right investigation management software agencies can demonstrate compliance with federal and agency-specific guidelines and reproduce the rationale for their actions and decisions. Read More

Gary Walker's avatar

Gary Walker

entellitrak Certified Developers Work Smarter, Not Harder

Want to Leverage the Platform to Its Fullest? Get Certified.

February 26, 2018 | Case Management/BPMTraining

Recently I spoke with some of the first software engineers to complete the entellitrak Certified Developer program, including the first partner developer to earn the badge. Doing so can slash Java developers’ time to proficiency on entellitrak, which can drive down implementation costs.  Read More

Michelle LaLumia's avatar

Michelle LaLumia

Meet Carol Heitland, Disability Benefits Expert

January 11, 2018 | Inside MicroPactCase Management/BPM

Carol Heitland is a recognized expert in disability benefits determination, particularly Social Security disability case management. She has over 30 years of experience leading the design, delivery, and support of complex enterprise-wide case management systems in the public sector market.  Read More

Michelle LaLumia's avatar

Michelle LaLumia

Meet Barb Huelskamp, Vice President of Global Alliances

January 8, 2018 | Company NewsCase Management/BPM

Barb Huelskamp joins MicroPact with a 25-year record of accomplishment driving revenue growth via channel and sales management for a range of technology companies.  Read More

Michelle LaLumia's avatar

Michelle LaLumia

Veterans’ Benefits Claims Processing – It’s Time to Move Beyond Basics

How Can States Provide Customer-centric Support Over a Lifetime?

November 8, 2017 | Veterans BenefitsHealthcare and BenefitsCase Management/BPM

Historically, State Departments of Veterans Affairs have gotten by with a basic claims processing system interfaced to the VA. But as reporting requirements increase and more and more services aren’t tied to a federal claim, making do doesn’t cut it. Read More

Stephanie Kuhnel's avatar

Stephanie Kuhnel

National Center for Missing & Exploited Children Selects entellitrak to Help Manage Child Protection Efforts

The entellitrak® Low-code Application Development Platform to Provide Single View of Critical Data Related to Cases of Missing and Exploited Children

July 6, 2017 | Justice and Law EnforcementCompany NewsCase Management/BPM

MicroPact, Inc. and the National Center for Missing & Exploited Children® today announced that they will be jointly developing a consolidated case management system for NCMEC Read More

Raising the Bar on Reasonable Accommodation and Personal Assistance Services

Final Rule Aims to Provide Federal Career Paths for People with Disabilities

February 23, 2017 | Human CapitalCase Management/BPM

On January 3 the EEOC published new regulations for federal agencies that add two substantive requirements to longstanding obligations under Section 501 of the Rehabilitation Act of 1973. Read More

Whitney Emilo's avatar

Whitney Emilo

Medicaid Fraud Follies

Catching Bad Guys Isn’t All Song and Dance

February 15, 2017 | Healthcare and BenefitsCase Management/BPM

MicroPact has an extensive team of professionals who focus on the needs of the healthcare sector, including Medicaid fraud detection. I’ve been doing a good deal of reading about it recently so I can carry on a reasonable conversation with the team and support them adequately.  Read More

Bob Ragsdale's avatar

Bob Ragsdale