MicroPact Blog
Data and Analytics
The Latest in Data and Analytics
How Agencies—and Baseball Teams—Can Use Data to Drive Outcomes
Government agencies achieve the best results when they rely on shared, accurate data. Turns out, that’s very similar to what baseball teams do as they start a new season. Read More
President’s Day and the Problem of Data Disconnect
If you’re using the wrong data, you might make a mistake—like calling the federal holiday in February “President’s Day.” Read More
The Chief Data Officer in You
When Information Seeks You Out
You know how when you home in on something you begin to see it everywhere? As of late, for me that something is data. I have been digging into the data in our sales CRM system (entellitrak, of course) for insights into our team’s performance, potential areas of improvement, trending customer needs, and the like. I feel like a Chief Data Officer. Now, all I seem to see in my news feed is articles on Chief Data Officers (CDOs). Read More
Gartner Symposium/ITxpo 2016: Connect, Don’t Collect
Analytics in the Age of Ephemeral Data
Here’s an easy one: According to Gartner’s annual CIO survey, analytics has been the No. 1 priority for 9 out the last 11 years (2006 – 2016). Despite great strides, the rate and means of data collection continue to outpace our ability to define an endpoint. Read More
Gartner Symposium/ITxpo 2016: Imagineering a Magical Citizen Experience
Don’t Mistake Citizen Experience for User Experience
Once again, the Gartner Symposium/ITxpo – North America is being held at Walt Disney World Resorts in Orlando. What better place for government CIOs and senior IT executives to learn how to improve the citizen experience than at Disney’s flagship property? Read More
Analytics for Administrative Law Agencies
Data That’s Beautiful Under Pressure
Government agencies that use case management systems need analytics to glean insights from their vast stores of data. Why? To fulfill their mandates around transparency and accountability, and to support requests for more resources to meet those mandates, when needed. Read More
More Documents, More Data and More Opportunities
Case Management Creates Analytical Gold Mine for Digital Business
One of the primary aims of business analytics is the discovery of trends. We want to find historic trends as well as the all-important forward-looking trends that could have material impacts on operations. We want to know what happened, why it happened and how we can prepare or influence what is going to happen in the future. And with the right tools, we can get exactly what we want – or close to it. Read More
Quality Service Requires Case Management Solutions
Gartner Research Shines Light on Case Management Frameworks
We all know that “taking care of business” really means “taking care of the customer.” In order to do that, as we all also know, an enterprise needs dynamic technology that puts decision-making power firmly in the hands of front-line workers. Read More
Investigations Require Case Management Solutions
Gartner Research Evaluates Case Management Frameworks in New Report
You don’t have to be a “True Detective” to appreciate the role investigations play in today’s enterprises. While most organizations aren’t tracking down serial killers, a sizable number of them are conducting investigations in some form as part of their daily business operations. Read More
What is Digital Business?
Case Management Contributes to Digital Business Transformation Effort
Gartner defines the term “digital business” as a business that is developed using digital assets and capabilities. A digital business may involve digital products, services and/or customer experiences but it’s not limited to those. Digital business is conducted through digital channels and communities. Read More
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