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Data and Analytics

The Latest in Data and Analytics

How Agencies—and Baseball Teams—Can Use Data to Drive Outcomes

March 28, 2019 | Holidays and ObservancesData and Analytics

Government agencies achieve the best results when they rely on shared, accurate data. Turns out, that’s very similar to what baseball teams do as they start a new season.  Read More

Andrew Crowley's avatar

Andrew Crowley

President’s Day and the Problem of Data Disconnect

February 15, 2019 | Holidays and ObservancesHealthcare and BenefitsJustice and Law EnforcementData and Analytics

If you’re using the wrong data, you might make a mistake—like calling the federal holiday in February “President’s Day.” Read More

Lisa Sigler's avatar

Lisa Sigler

The Chief Data Officer in You

When Information Seeks You Out

December 14, 2016 | Data and Analytics

You know how when you home in on something you begin to see it everywhere? As of late, for me that something is data. I have been digging into the data in our sales CRM system (entellitrak, of course) for insights into our team’s performance, potential areas of improvement, trending customer needs, and the like.  I feel like a Chief Data Officer. Now, all I seem to see in my news feed is articles on Chief Data Officers (CDOs). Read More

Bob Ragsdale's avatar

Bob Ragsdale

Gartner Symposium/ITxpo 2016: Connect, Don’t Collect

Analytics in the Age of Ephemeral Data

October 25, 2016 | Data and Analytics

Here’s an easy one: According to Gartner’s annual CIO survey, analytics has been the No. 1 priority for 9 out the last 11 years (2006 – 2016). Despite great strides, the rate and means of data collection continue to outpace our ability to define an endpoint.  Read More

Michelle LaLumia's avatar

Michelle LaLumia

Gartner Symposium/ITxpo 2016: Imagineering a Magical Citizen Experience

Don’t Mistake Citizen Experience for User Experience

October 17, 2016 | Customer/Citizen ExperienceData and Analytics

Once again, the Gartner Symposium/ITxpo – North America is being held at Walt Disney World Resorts in Orlando. What better place for government CIOs and senior IT executives to learn how to improve the citizen experience than at Disney’s flagship property?  Read More

Michelle LaLumia's avatar

Michelle LaLumia

Analytics for Administrative Law Agencies

Data That’s Beautiful Under Pressure

July 19, 2016 | Data and AnalyticsCase Management/BPM

Government agencies that use case management systems need analytics to glean insights from their vast stores of data. Why? To fulfill their mandates around transparency and accountability, and to support requests for more resources to meet those mandates, when needed. Read More

Michelle LaLumia's avatar

Michelle LaLumia

More Documents, More Data and More Opportunities

Case Management Creates Analytical Gold Mine for Digital Business

January 29, 2015 | Data and AnalyticsCase Management/BPM

One of the primary aims of business analytics is the discovery of trends. We want to find historic trends as well as the all-important forward-looking trends that could have material impacts on operations. We want to know what happened, why it happened and how we can prepare or influence what is going to happen in the future. And with the right tools, we can get exactly what we want – or close to it. Read More

Roger Hughlett's avatar

Roger Hughlett

Quality Service Requires Case Management Solutions

Gartner Research Shines Light on Case Management Frameworks

June 3, 2014 | Data and AnalyticsCase Management/BPM

We all know that “taking care of business” really means “taking care of the customer.” In order to do that, as we all also know, an enterprise needs dynamic technology that puts decision-making power firmly in the hands of front-line workers. Read More

Roger Hughlett's avatar

Roger Hughlett

Investigations Require Case Management Solutions

Gartner Research Evaluates Case Management Frameworks in New Report

May 12, 2014 | Data and AnalyticsCase Management/BPM

You don’t have to be a “True Detective” to appreciate the role investigations play in today’s enterprises. While most organizations aren’t tracking down serial killers, a sizable number of them are conducting investigations in some form as part of their daily business operations. Read More

Roger Hughlett's avatar

Roger Hughlett

What is Digital Business?

Case Management Contributes to Digital Business Transformation Effort

April 24, 2014 | Data and AnalyticsCase Management/BPM

Gartner defines the term “digital business” as a business that is developed using digital assets and capabilities. A digital business may involve digital products, services and/or customer experiences but it’s not limited to those. Digital business is conducted through digital channels and communities. Read More

Sandeep Khare's avatar

Sandeep Khare