MicroPact Blog


All Regulatory Blog Posts from 2016

Online Complaints? Be Careful What You Wish For!

Regulatory Agencies Should Prepare for the Pitfalls of Moving Processes Online

December 14, 2016 | Regulatory

Nearly every regulatory agency wants to put more services online these days, to cut costs and meet citizen expectations. Allowing citizens to submit complaints against licensees online sounds like a no-brainer, right? All it takes is a simple web application. Why, then, are many agencies having problems with online complaints and in some cases taking them offline?  Read More

Tom Gottlieb

State COTS Regulatory Solutions Enjoy Momentum

Configurability Is Key for Enforcement and Licensing

October 7, 2016 | RegulatoryCase Management/BPM

Visitors to the MicroPact booth (838) at Gartner ITxpo in Orlando in October will see something new this year: substantial real estate devoted to case management and business process management (BPM) solutions for state regulatory agencies. Nobody has deployed more state-based COTS regulatory solutions than MicroPact — and that number continues to grow. Read More

Tom Gottlieb

Texas Department of Licensing and Regulation Selects VERSA Software to Effect Program Consolidation

Selection advances Texas Sunset Advisory Commission’s efforts to improve how state government works

September 12, 2016 | Healthcare and BenefitsRegulatoryCompany News

Texas Department of Licensing and Regulation (TDLR) has selected MicroPact’s VERSA Regulation online licensing solution to migrate and consolidate records for several licensing programs from one agency to another. Read More

Plotting the Public Service Commission Blockbuster

Consistency Is the Winning Formula

July 8, 2016 | RegulatoryCase Management/BPM

Summer is the time for blockbusters. How about this one: A mega utility holding company is trying to manipulate energy markets by creating artificial power shortages in a densely populated state. Everything goes horribly wrong... Read More

Wayne Miles