MicroPact Blog

Effective Delivery of Child and Family Services Requires an Integrated, Holistic View

Stephanie Kuhnel's avatar

By: Stephanie Kuhnel

September 12, 2018 | Healthcare and Benefits

In July 2016, over 72 million individuals were enrolled in Medicaid and CHIP programs (www.medicaid.gov). 

Through the course of that same year, an average of 44.2 million people participated in the USDA Supplemental Nutrition Assistance Program (SNAP) each month (www.fns.usda.gov). 

Nearly two-thirds of the SNAP participants were children, elderly, or had disabilities (www.fns.usda.gov). 

These statistics suggest that there are many people who receive, or are eligible for, multiple types of human services. With many different agencies involved, however, it can be a challenge to ensure that individuals are receiving what they need. 

Complicating matters, in a single family there may be multiple individuals who require human service assistance, each having a unique need. Moreover, research shows that it is critical to address parental needs in order to ensure good outcomes for children (www.michiganschildren.org) – what is known as a two generation approach. Effective, compassionate delivery of services is only possible if an integrated, holistic view of the family is readily available. 

The Two Generation Approach – A Holistic View

Innovative approaches that leverage technology to integrate systems can help agencies target services to both parents and children, without leaving anybody behind. Modern, modular platforms make it easier to share data, create reports, link records, or watch out for duplication. This gives agency representatives a better way to address the needs of the entire family.

A Holistic View Leads to Better Outcomes

A recent report from the Federal Interagency Forum on Child and Family Statistics states, “Federal agencies can increase the effectiveness, efficiency, and accessibility of government by working across agency boundaries to collaborate and innovate” (www.childstats.gov). The Office of Family Assistance lists, “Promote collaboration among human services agencies, workforce agencies, and educational institutions to encourage service delivery that addresses outcomes for both parents and their children,” as one of their major goals (www.acf.hhs.gov).

The entellitrak® platform transforms case management, allowing agencies to address the challenges facing the individuals and families they support. With entellitrak, agencies can get the holistic view they need to effectively deliver services.

MicroPact has experience in many areas supporting Health, Human Services, and Benefits providers. To explore our full range of capabilities, read more here. 

About the Author

Stephanie Kuhnel has over twenty years of executive leadership experience across multiple sectors, including public sector, technology, consumer goods, government, law enforcement, and education. In her current position she drives the strategic direction and fosters business development opportunities for MicroPact’s health, human services, and benefits portfolio. Stephanie has a bachelor’s degree in business administration from the University of North Carolina at Chapel Hill and an MBA from Meredith College.