MicroPact Blog

Gartner BPM Summit 2013: BPM Needs to Start with People

Roger Hughlett's avatar

By: Roger Hughlett

April 5, 2013

There certainly was no shortage of good news coming out of the Gartner BPM Summit (last week). I heard BPM success stories from dozens of organizations of varying sizes. (MicroPact shared some of our own success with MAXIMUS Federal Services during one session.)

And just about every piece of encouraging news centered on what a growing number of experts believe is the most important element of BPM: People.

Daryl Plummer, Managing Vice President, Chief of Research and Chief Gartner Fellow, brought home the point during the final keynote address at the summit.

People are the most important part of any BPM solution.

If you focus on People – in all respects of selecting, implementing, developing, and using a BPM solution in your organization – you will be well served.

This idea of focusing on People over Process is vital. So many traditional BPM initiatives push beyond a person’s capacity to adapt to change. The best Process in the world will fail time after time if the People are not on board. Once an organization puts People over Process, change becomes a bit more achievable.

There are some key forces driving all this change:

  1. Social Media
  2. Mobile
  3. Advanced Analytics

It’s hard to deny that social media networks and mobile computing have not changed the game. And the more we do online, the more data there will be to study and analyze. Recognizing these factors is just one part of the big picture though.

Technology is changing but without People to accept and adapt, all the giant leaps forward because of technology are meaningless. As Plummer told the crowd, “Your appetite for change and pace of change are critical to BPM progress.”

Another interesting sound bite:

“By 2015, the ability to embrace and master continuous change will define competitive advantage.”

Daryl Plummer

Embracing change is the first step in any organization aiming to be the best. I have to think most of us are ready and willing to embrace change. It’s what drives most people. Mastering change is taking it to the next level. That takes a lot of work but the return on investment is there to be sure.

Plummer’s recommendations on making the most of your BPM efforts:

  • Generate a plan to break the stalemate in BPM maturity.
  • Focus more attention on how you collaborate and less on how you do the process.
  • Take the process out of the process by enhancing the way people work.
  • Don’t let “big” initiatives eat up all your time and energy.
  • Develop a more organic style of BPM adoption and give people the freedom to innovate within the BPM context.

Plummer says the way most of us interact and engage with people has to change if we are going to move forward. That’s pretty good advice in business and life.

About the Author

Roger Hughlett was a member of the Marketing Team with MicroPact from 2013 - 2015.