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Gartner Symposium/ITxpo 2015: Emerging Digital Workplace Technologies

Enterprises Must Embrace Technology (and How Workers Use It) to Compete in Future

Roger Hughlett's avatar

By: Roger Hughlett

October 7, 2015

The digital workplace, as defined by Gartner Research, is a business strategy to boost employee agility and engagement through a more consumerized work environment. In essence, the most successful enterprises – in Digital Business or Digital Government – need to recognize these trends and figure out a way to embrace them and leverage them to improve their day-to-day and long-term operations.

Gartner Research Vice President Matthew Cain, in his presentation titled “Top 12 Emerging Digital Workplace Technologies to Transform Your Business” at this year’s Gartner Symposium/ITxpo, warned CIOs and other technology professionals that they all needed to get ahead and stay ahead of the curve when it comes to new workplace trends.

“Organizations really need to move from being reactive to a more proactive mode and -- by doing that -- deliver competitive advantage,” Cain told the audience.

The line that resonated most with me was: “Digital Dexterity + People-Literate Technology = Competitive Advantage.” To me, that puts the entire reason why these new workplace technologies are so vital for every enterprise that is looking to succeed.

12 Emerging Digital Workplace Trends

  • Ambient Knowledge: This is software that proactively delivers customized information based on an employee's implicit and explicit activities.
  • Ready Analytics: An IT-sponsored effort to enable employees to exploit a variety of data analysis tools.
  • Production Studio: An IT-sponsored service to enable employees to package and deliver content in new and novel ways. (As Cain said, the help us break out of “Power Point prison.”)
  • Immersive Technology: Technology that blurs the line between the physical world and the digital or simulated world, creating a sense of immersion.
  • Burolandschaft: A German term used to describe a physical work environment that is optimized for employee agility and engagement. Think open office plans filled with collaboration space and no discernable hierarchy.
  • Personal Internet of Things: A personal network of beacons, sensors and actuators.
  • Silo Busters: The Ability to transcend organizations boundaries in order to generate ideas, solve problems and assemble teams from a broad population of employees.
  • My pet AI: An adaptive software assistant designed to perform a wide array of personal tasks.
  • My personal Cloud: A personal collection of internet apps and services used for personal and professional purposes.
  • Hackers Bench: An IT-sponsored service to enable employees to develop and integrate applications.
  • Omni-Comms: A fully mobile suit of communication and collaboration services that can adapt to any business circumstance.
  • My Digital University: An educational program to help employees acquire a wide variety of digital literacies.

Bringing it All Together

These 12 emerging digital workplace trends often intersect and combine themselves within the modern enterprise. Cain, in fact, put the trends into three “buckets of technologies.”

  • Exploiting information
  • Tapping the physical/virtual intersection
  • Embracing personal digital preferences

The reality is: The workplace has already transformed into a digital environment that may or not even exist in a physical state in the near future. By understanding what is possible by leveraging technologies and the way in which workers interact with those technologies are only going to grow in importance with each year.

About the Author

Roger Hughlett was a member of the Marketing Team with MicroPact from 2013 - 2015.