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Gartner Symposium/ITxpo: Stop Tinkering with BPM, Start Innovating

Gartner Analyst Elise Olding Offers Great Tips for Improving BPM Initiatives

Roger Hughlett's avatar

By: Roger Hughlett

October 10, 2013 | Case Management/BPMAnalystsSocial BPM

Gartner Research Director Elise Olding says that 89 percent of organizations – in all sorts of industries – are just “tinkering” with Business Process Management (BPM). That’s a pretty shocking statistic, but one that is based on research from Gartner so I’m inclined to think it’s on target.

Olding used the 89 percent to drive home the point that many of the CIOs and other executives attending her presentation at Gartner Symposium/ITxpo are probably tinkering with BPM (and case management) instead of using software to improve how they work.

There was no shortage of good tips for businesses and organizations looking to improve how they leverage BPM and case management.

What do you need to do? According to Olding, you need to

STOP driving efficiency, tinkering and mapping all processes.

And

START enabling effectiveness, innovating and defining outcomes.

Of course, this is easier said than done. Still, the points are well taken. The points also – like so much of what we’re hearing this year from leading researchers and analysts at Gartner Symposium/ITxpo – drive home the important role entellitrak’s Data-First ™ approach to dynamic case management plays in improving business processes.

Our Data-First approach puts data before process and that leads to innovation by empower the front-line knowledge workers. AS Olding says: “Great ideas happen all the time by people who are doing their work.”

CEOs are always asking themselves, their senior management teams and outside consultants: How can we get more innovative ideas? The answer to that question is generally right in front of the CEO’s eyes in his or her employees. The front-line workers, the people that collect data and interact with customers, are vital to every organization.

The most innovative time in a person’s career is their first six months into a new position because they  bring a new way of thinking and seeing processes to the table.

If you really want to make the most of your BPM and case management initiatives, Olding says you need to do the following:

  • Innovate, don’t just try to improve a process.
  • Be an outstanding practice broker, not part of the “standardization police.”
  • Do continuous projects and initiatives, not just "one and done" work.
  • Engage, inspire and empower others
  • Leverage your assets and solutions, don’t just own them.
  • Find opportunities others don't see.
  • Prove results — repeat — teach.
  • Share the message with everyone in your organization.

And the best advice Olding offered the folks in her audience was simple and perfect: Use the best technology you can find, but Always Include People.

At MicroPact, we empower our customers to do just that. For more on how entellitrak can help your organization’s BPM and case management efforts, learn more about our Data-First approach download this report from CITO Research or request a prototype.

About the Author

Roger Hughlett was a member of the Marketing Team with MicroPact from 2013 - 2015.