MicroPact Blog

How Case Management Supports Digital Justice and Policing

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By: John Wright

October 28, 2019 | Justice and Law EnforcementPartners

How important is case management technology in modern justice and law enforcement? This week, the FutureScot Digital Justice and Policing Conference is taking place in Edinburgh, Scotland. Presenters and attendees will be discussing “key government and policing priorities that are shaping the way justice services are being transformed in Scotland.” Let’s take a look at the primary themes of the event, and how case management applies in each area.

Data sharing and enhanced service provision between the principal justice agencies in Scotland.

Police departments and courts should always have access to the same information. Data silos cause inefficiencies and errors, and can delay or even prevent justice from being served. Case management technology can track evidence, individuals, and documents across an entire criminal justice system, so that case details move smoothly from the investigation phase into the court proceedings until the case is closed.

Data innovation: The impact of AI, analytics and the ethics of systems designed to prevent crime.

Case management technology is one way to start modernizing every part of the justice process. The entellitrak® case and records management platform is continuously configurable and takes a Data-First™ approach. This innovative approach to data not only you can begin application development from any starting point, it also allows agencies to connect the dots by sharing information across systems and visualizing the information in dashboards or analytics solutions. Sharing data increases transparency, allows for deeper analysis, and paves the way for more sophisticated technology over time.

Service design and skills: A user-centric approach to improving the way justice is administered.

Case management technology automates and streamlines the administrative tasks associated with criminal justice procedures, so that justice can be served more efficiently. It makes it easier for law enforcement and court workers to input and access the data they need. And it’s not just professional users who are supported— public portals can extend outreach, giving citizens the ability to submit tips and report crimes, fostering community engagement.  

As criminal justice and policing undergo a digital transformation, case management technology is already poised with the data sharing, analytics, and user-centric functionality that will be needed to help agencies deliver services effectively.

If you are interested in learning more, MicroPact’s John Wright will be attending the event along with implementation partner Unisys in the Unisys booth. Stop by and say hello, or reach out to John for more information.

About the Author

John Wright is Director, International Public Safety & Alliances at MicroPact. He previously led the team in the Office of the National Coordinator for PREVENT that led the CTLP process to prevent violent extremism in the UK.