MicroPact 2015 Year in Review
Scott Willette, VP, Engineering
2015 was a transformational year at MicroPact. MicroPact and Iron Data merged, our entellitrak product was recognized in Gartner’s Magic Quadrant, and we received four independent Great Place to Work awards. As we look forward to 2016, we would like to review some of the highlights that brought us to where we are today. In this multi-part series of interviews with the leaders of MicroPact they’ll share with us their accomplishments over the past 12 months, their goals for the upcoming year, as well as the obligatory New Year’s resolution both personal and corporate
How do you see MicroPact’s technologies evolving as the company moves forward?
To be sure, technologies are important. What is most significant however is how they go about addressing customer problems and pain-points. With that in mind we will continue to leverage a multitude of channels (user forums, entellitrak development community, and technology analysts) to ensure that we are evolving our products in lock-step with the needs of our customers along with the wider market.
To remain at the forefront of any software market it is essential to keep one’s tech stack as modern as possible by continually paying down “technical debt.” This is an area where we have traditionally done, and will continue to do a great job. We will also be focusing on further extending our “…ilities” this year – with extensibility, scalability, and usability at the top of the list.
And of course, we’ll be advancing our “products on platform” strategy. Currently with entellitrak we offer more than 20 pre-configured solutions – advanced case management and BPM templates that provide a solid foundation of best practices while shrinking implementation times. In 2016 not only will we be increasing the number of available pre-configurations, we will be evolving several of them to become fully functional products unto themselves.
2016 will mark 10 Years of entellitrak. What does that milestone mean to you?
I attribute 10 years of entellitrak success to the people that created it, support it, and use it. It takes tremendous belief in, and support for, the vision of a software product to make it a successful reality. That’s people, not technology. Moving forward I see a rapidly growing community of people that are truly invested in entellitrak’s success and I expect that you will be asking me this same question in another 10 years.
What key successes did your group achieve that you are most proud of in 2015?
Wow, over the past 12 months there have been too many product releases and project delivery milestones that I am proud of to name. Perhaps what I am most proud of has been our performance as a team. More team members than ever before took the time to secure new certifications, and serve as technology thought leaders in public forums. We made process improvements based on industry best practices such as Scrum, Agile at Scale, and Disciplined Agile Delivery and we put ourselves in the shoes of our customers through “outside-in” thinking. To better support these efforts we also implemented an entire suite of tools to support collaboration and visibility. Collectively, these initiatives have made a significant positive impact on our ability to deliver an even higher quality product more quickly.
How has Case Management evolved over the past year, and where do you see it going?
Case Management has always been about 1) defining a “thing” you want to manage (case), 2) tracking it, and 3) achieving a desired outcome (while continuously reducing cost). That’s really where MicroPact’s tagline of “Think it, Track it, Done,” comes from.
What I have seen change most in recent history is the breadth of “things” considered to be “cases.” As our technological and resultant collaborative capabilities have expanded, we have been able to improve on the way that we interact with the information that underlies our work. Social, mobile, analytics, the cloud, the Internet of Things (IoT) are all drivers of this change and expansion of “case.”
How this evolution is manifesting itself in the private versus the public sector is very interesting. In the private sector we are seeing a rapid evolution of the social and mobile side of case management. In the public sector, we have observed great progress with respect to interoperability, data sharing, the cloud, and data security. In both sectors we have seen a move to embrace big data and analytics in an effort to drive smarter decisions and better outcomes – and ultimately that is what case management is all about.
Do you have a New Year’s resolution that you would like to share?
2016 will be the year to break out of the norm and learn/experience new things. I got a jump start on this in December by practicing veganism.
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