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MicroPact Evaluated in New Gartner Research for its entellitrak® Offering

Critical Capabilities Report on Case Management Frameworks Provides Guidance For Evaluating Enterprise Software Vendors

August 14, 2015 | Company NewsCase Management/BPM

August 14, 2015, Herndon, VA – MicroPact, the global leader in Data-First™ Case Management and Business Process Management (BPM) software, announced today that it was evaluated for its entellitrak platform offering in a new report from Gartner Inc. titled “Critical Capabilities for Case Management Frameworks.1

The report states that Case Management Frameworks (CMFs) are configurable “apps” that enable software architects to accelerate the delivery of unique and flexible case management solutions.

"BPM platform-based CMFs provide a hybrid, alternative approach to COTS applications and homegrown, custom-built development to meet case management solution needs. These frameworks are partial solutions, meant to accelerate the time to solution and also be extended and tailored for unique requirements by the buyer."1

“The entellitrak platform, which offers more than 20 case management frameworks, was built to handle the complexities of case handling within the enterprise,” said Kris Collo, CEO, President and Founder of MicroPact. “We designed the entellitrak platform and the entellitrak case management frameworks to leverage best practices and accelerate a healthy return on investment for an organization. We’re pleased that Gartner continues to make case management a focus and is giving the business community valuable insights into how to evaluate these solutions for the digital business.”

The entellitrak platform provides comprehensive solutions to enterprise customers with fully integrated Document Management, Mobile, Natural language Analytics, escan, and efile modules that provide intelligent on-ramps and off-ramps for knowledge workers so that they can manage the myriad of data types. The entellitrak platform unifies and streamlines work within a single, Section 508 compliant, web-based interface. End-to-end functionality – from day-to-day case management and process management to advanced application development and programming – gives organizations the flexibility they need to deploy and maintain the applications that are transforming digital business.

entellitrak’s portfolio of more than 20 case management frameworks addresses challenging cross-industry domains such as audits and compliance, program integrity and investigations, human capital management, as well as finance, administration, sales and marketing.  These frameworks reflect best practices, business rules, and terminology, while delivering the benefits of custom-built applications at an off-the-shelf price.

All MicroPact-hosted solutions meet the federal government’s stringent requirements of the federal government’s FedRAMPSM program, which provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud-based services and products, was developed in collaboration with the National Institute of Standards and Technology (NIST), the General Services Administration (GSA), the Department of Defense (DOD), and the Department of Homeland Security (DHS).

“As this report mentions, case management frameworks are one way to further accelerate the application development and deployment process,” said Michael Cerniglia, Chief Technology Officer of MicroPact. “Whether based on-premises or in a secure cloud environment, entellitrak solutions scale from the local office to the enterprise giving everyone in the organization the ability to track, collaborate and report on the data that drives operations forward.”

About entellitrak

entellitrak is a unified platform for Case Management and Business Process Management. Whether based on-premises or in the cloud, its Data-First™ approach allows it to be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low.

About MicroPact

For nearly two decades, MicroPact has focused on engineering web-based, commercial off the shelf (COTS) solutions for US Government agencies and Fortune 500 corporations. Today MicroPact solutions serve 97% of federal agencies with 500 or more employees, and enjoy a 97% annual renewal rate.


1Gartner, Critical Capabilities for Case Management Frameworks (Published 12 August, 2015) Analysts: J. Hill, K. Chin and R. Dunie


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.