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MicroPact Receives Excellent Overall Product Viability Rating from Gartner

Inaugural Critical Capabilities Report Provides Guidance For Evaluating Enterprise Case Management Framework Vendors

February 20, 2014 | Company NewsCase Management/BPM

February 20, 2014, Herndon, VA – MicroPact Inc., a leading developer of Dynamic Case Management and Business Process Management (BPM) software solutions, was given a Product Viability rating of Excellent by Gartner Inc. in its newly published report “Critical Capabilities for Case Management Frameworks.”1

Case Management Frameworks (CMFs) are commercial software offerings that embed “best practices” and architectural patterns in order to give enterprises a jump start on developing case management solutions that are tailored to their specific needs. MicroPact’s entellitrak™ platform is currently available with more than 20 CMFs that span multiple industries and focus on such processes as claims and appeals management, program integrity, human capital management and labor relations. These frameworks offer the benefits of a custom-built case management solution at an off-the-shelf price.

“BPMS-based case management frameworks provide the newest and most flexible approach to providing case management software solutions. They enable the solution to evolve over time based on buyer needs, even when those needs diverge from vendor intentions. In this way, they hold the promise of supporting co-innovation.”1

“We designed entellitrak specifically to address the complexities of case handling. Unlike traditional BPMS solutions, it is a specialized platform for case management-style processes,” said Kris Collo, President, CEO and Founder of MicroPact. “We’re pleased that Gartner has made case management a focus and is giving the business community valuable insight into how to evaluate these solutions for the digital business.”

MicroPact’s entellitrak platform, which takes a Data-First™ approach to dynamic case management, provides comprehensive solutions to enterprise customers within the federal and commercial markets. The company’s software is used by 97% of federal agencies with more than 500 employees and enjoys repeat business from 95% of its customer base. entellitrak’s fully integrated Document Management, Mobile, Natural language Analytics, escan, and efile modules provide intelligent on-ramps and off-ramps for knowledge workers so that they can manage the myriad of data types.

About MicroPact

MicroPact's entellitrak is a Unified BPM platform that takes a Data-First™ approach to Dynamic Case Management and Business Process Management and is available with fully integrated Document Management, Natural Language Analytics and Mobile modules. Whether based on-premise or in the cloud, entellitrak can be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low. More than 200 federal agencies and organizations as well as Fortune 500 companies entrust their critical operations to entellitrak.


1 Gartner, Critical Capabilities for Case Management Frameworks (Published 12 February, 2014) Analysts: J. Hill, K. Chin and R. Dunie


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