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MicroPact to Provide Defense Department with Case Management Application Software

Leader in business management solutions will help manage labor and employee relations cases more efficiently and securely

January 6, 2010 | Company NewsCase Management/BPMFederal Solutions

HERNDON, VA — January 6, 2010 — MicroPact, the leading innovator in a new generation of data tracking software, announced today it will provide Web-based case management and tracking to the Department of Defense (DoD) using its flagship application, entellitrak. Terms of the contract were not disclosed.

Using entellitrak, MicroPact will provide easily configurable, quickly implementable software to help the DoD better manage and analyze labor and employee relations cases for its approximately 700,000 civilian employees and 1,500 bargaining units. Through this contract, the DoD's Defense Civilian Personnel Management Service Labor and Employee Relations Division will now be able to automate the process of obtaining data, report and analyze data quickly and efficiently, and eliminate the cost and effort of maintaining numerous tracking and management systems.

entellitrak also makes the process of filing grievances and other cases wholly electronic and helps support the DoD’s efforts to design, develop and implement human resources policies that ensure a mission-ready civilian workforce. Until now, the agency could not centrally track all types of cases and compiling reports required time-consuming data calls.

“We are proud to be serving the DoD with this unique application,” said Kristoffer Collo, president and chief executive officer of MicroPact. Already present in nine of the 10 largest federal agencies, MicroPact anticipates growing demand for its flexible approach to managing data generated by business processes. “We strive to fit into organizations rather than the other way around.”

entellitrak is a secure, thin-client solution accessible through a Web browser that allows administrators to take charge of their business processes using a customizable dashboard. Developed with an open architecture, the entellitrak application integrates easily into pre-existing technology environments.

entellitrak also accepts archived data and meets security requirements for certification and accreditation under the DoD Information Assurance Certification and Accreditation Process (DIACAP).

About MicroPact
MicroPact (www.micropact.com) serves over 140 Federal agencies and organizations through the development of advanced Data Tracking and Management software. With products and platforms that can be implemented immediately and configured continuously, MicroPact enables customers to get to work quickly while keeping costs low. Whether based on-premises or in the cloud, MicroPact products scale from the local office to the enterprise giving everyone in the organization the ability to accurately capture, track and report on the data that drive operations forward.

Tyler Technologies is the largest and most established provider of integrated software and technology services focused on the public sector

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