MicroPact Blog

President’s Day and the Problem of Data Disconnect

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By: Lisa Sigler

February 15, 2019 | Healthcare and BenefitsJustice and Law EnforcementData and Analytics

Different data, when held in different places, will lead to different actions. For example, look at President’s Day.

In 2019, President’s Day will be celebrated in the United States on Monday, February 18. Right?

Not exactly. According to the Uniform Monday Holidays Act, signed into law in 1968, the third Monday of February is officially “Washington’s Birthday” in honor of the first US president.

Image of Mount Rushmore

The name “President’s Day” is used by a number of states, however. And that makes a difference. Depending on where you live, you may encounter observances that commemorate Washington alone, both Washington and Lincoln, or all of the USA’s presidents as a group.

Different data (the name of the holiday), held in different places (the federal government vs. the states), leads to different actions.

Of course, in the case of Washington’s Birthday, the different names and observances don’t actually matter that much. Most people aren’t even aware of the difference; they’re just happy to have a day off from work or a mattress sale to take advantage of. But there are many situations in which this kind of disconnect can cause major problems.

Aligning Data in Healthcare

For instance, healthcare organizations are bursting with varying forms of data, from medical instruments and mobile devices to smart hospital rooms and RFID-based inventory systems. Each of these sources of data is designed to achieve the same result: improve outcomes in such areas as patient care, compliance, financial performance, and patient satisfaction. If different systems use different names for patients, diagnoses, or medications, or if the data from these systems isn’t shared and used together, it can lead to very different treatments and outcomes. 

Aligning Data in Justice and Law Enforcement

Law enforcement is another area that relies on consistent, accessible data. Law enforcement agents need to share information on different cases, incidents, investigations, and processes among all agency personnel, as well as among regional and even national organizations. When they share data in interoperable criminal justice information systems, users gain the ability to aggregate larger amounts of information. This can be analyzed and presented to investigators so they can explore larger patterns and draw more accurate conclusions. If they have different data, held in different places, they will take different actions—and possibly miss solving the case altogether. 

Aligning Data Across the Enterprise

The need for interoperable systems and data sharing is driving many organizations to look at enterprise case management platforms. These systems provide a framework that puts enterprise-wide data (pulled from many disparate sources) at the heart of every action. Enterprise case management helps organizations surface critical data faster and more cost efficiently, with better results.

Enterprise case management platforms help people across organizations use the same data, stored in the same place, to take coordinated actions that make sense. And this is likely to increase as businesses strive to be more collaborative in their use of data. A case “is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages,” according to the Association for Information and Image Management.i

Avoid Data Disconnect

As organizations recognize the need to reduce the data disconnect and focus on data as the linchpin for effective case management, the rise of enterprise case management solutions will continue to rise.

And in the meantime, individuals will continue to celebrate Washington’s Birthday, or President’s Day, in the unique ways that their communities have defined.

If you are ready to explore enterprise case management for your organization, contact MicroPact

i “What is Case Management,” Association for Information and Image Management.

About the Author

Lisa Sigler is Senior Manager, Content Development at MicroPact. 

Tyler Technologies is the largest and most established provider of integrated software and technology services focused on the public sector

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