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Regulatory Consolidation Calls for Expanded Platform Capabilities

Expanded Mandates Go Beyond Licensing and Enforcement

Jim MacLaggan's avatar

By: Jim MacLaggan

March 24, 2017 | Regulatory

State regulatory licensing and enforcement is critical to ensure public protection and hold regulated entities accountable. But many agencies are at a crossroads. Between expanded mandates and regulatory consolidation, agencies are struggling to provide enterprise-scale oversight without an enterprise platform.

Accountability and transparency requirements are redefining how regulatory agencies communicate and operate. They need solutions that are more efficient and more collaborative – for the public, the constituencies they serve, and of course, agency staff. Multi-board, multi-license agencies in particular, such as departments of health or consumer affairs, as well as business and professional oversight bodies, require an enterprise platform to manage their dozens of programs, hundreds of license types, and millions of licensees.

As their operational mandates broaden, these agencies are moving to more responsive, integrated platforms. By enabling nontraditional but related licensing functions within a single platform — hearing management, background checking, conflict resolution, FOIA requests, and more — agencies are able to better leverage their data and derive insights that let them better manage operations and deliver services.

Hard-coded legacy solutions aren’t up to these tasks. They often rely on disparate systems for licensing, exams, inspections, and enforcement functions — not to mention non-regulatory applications — making it difficult to streamline processes and see the full picture. These systems are nearing end of life just as many state governments are consolidating operations to improve efficiency.

Modernizing to Meet Demand

Overseeing millions of licensees across hundreds of industries, businesses, and professions requires highly configurable technology backed by decades of experience. Here are just a few states that have chosen MicroPact to manage regulatory oversight processes:

  • California Department of Consumer Affairs (DCA) — Uses MicroPact to automate the entire regulatory lifecycle and push as many services as possible online. The solution, known as BreEZe, manages 18 licensing entities under DCA, representing 125 professional and business license types, 2 million active licensees, and 37 million California consumers. 
  • Tennessee Department of Health — Uses MicroPact to manage licenses and permits for more than 52,000 establishments, including restaurants, swimming pools, hotels, tattoo and body piercing shops, day care centers, and camps. Tennessee’s Department of Commerce and Insurance also uses MicroPact to manage 35 boards and 120 professional license types.
  • Texas Department of Licensing and Regulation — Recently selected MicroPact to consolidate records for several licensing programs, as recommended by the Texas Sunset Advisory Commission. Texas regulators already use MicroPact to manage over 230 license types within 49 programs.
  • Florida Department of Education Bureau of Educator Certification — Recently selected MicroPact to replace its legacy certification systems. This is the third state education department to rely on MicroPact (joining North Carolina and Wisconsin) and the fifth instance of MicroPact in Florida, making it the de facto state standard for licensing software.

If any of these state regulatory challenges sound familiar, contact me to learn more.

About the Author

Jim leads the MicroPact Regulatory Enforcement & Licensing portfolio. He drives strategic direction and fosters business development opportunities, leveraging over 15 years leadership experience working with public sector agencies to identify the right COTS case management solutions for them.

Tyler Technologies is the largest and most established provider of integrated software and technology services focused on the public sector

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