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Gartner Symposium ITxpo 2012 - Top 10 Technology Trends for Smart Government

Sandeep Khare's avatar

By: Sandeep Khare

October 23, 2012 | EventsAnalystsFederal Solutions

On Sunday, I attended Gartner analyst Rick Howard’s session on the Top 10 Technology Trends for Smart Government. The session was very insightful and provided areas vendors need to focus when working with the Government clients. Vendors need to understand where the government is headed in terms of technology adoption but at the same time educate them with the latest in the IT space.

Rick Howard is a research director at Gartner in the Government Industry team. He covers global government health and human services (HHS), including U.S. Medicare and state Medicaid programs. Mr. Howard's research area encompasses public sector HHS technology services and business applications. This IT portfolio includes program eligibility and benefits fulfillment, case management, Medicaid operations, public health programs, licensing, child welfare, adult protective services, long-term care, and behavioral health. Additionally, he specializes in enterprise architecture for the HHS segment and enabling healthcare reform through the use of health IT and health information exchange.

Here is a list of those technology trends and what they mean:

  1. Mobile Devices - Employees will get their own devices and their own data. Think of  “Employee Controlled” workplace
  2. Contextual and Social User Experience - This will impact your customers’ needs and experience and you will need to support those needs based on social interactions and their situational conditions.
  3. Next Generation Analytics - Transition from Descriptive analytics and Diagnostics to Predictive analytics and Prescriptive analytics.
  4. Internet of Things - Many more devices will be interconnected. Devices/objects will interact and communicate with each other. This will lead allow objects to anticipate and negotiate based on the situation.
  5. Citizen Managed Data - Transparency and ownership of data will shift. “Citizen Data Vaults” will come up. More and more citizens will have access, and control of their data.
  6. BPM - It’s not just a “technology thing” thought process will have to shift so that BPM brings high value to the business.
  7. Big Data - This will push information management to the extreme. Policies to govern and manage big data will need to be put in place. It will impact Public Safety, Tax & Revenue and Policy Making.
  8. Enterprise App Stores - This will lead to greater choices and faster procurement of applications.
  9. Cloud Computing - A long transformational journey.  As cloud computing becomes more pervasive, it will also become more content centric and process centric. BPM will play a key role as applications are moved to the cloud environment. Complex transactions, sensitive data handling/processing, deep integration will be driven by BPM solutions.
  10. Cross-Domain Interoperability - Connection and integration among different programs is important. IT programs and technology will have to become smarter beyond all boundaries. All the nine technologies discussed above should be utilized to consolidate various IT components.

You need to follow a series of steps when selecting a technology or to make a strategic shift on which technology will bring the most value. In short these steps are -  Evaluate, Identify, Define, Prioritize & Sequence, Apply.

About the Author

Sandeep Khare worked at MicroPact from 2003-2016, most recently in the Marketing department.