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Case Studies

Appeals Case Management System

MicroPact and partner VIP replaced 22 separate systems for the California Department of Social Services State Hearings Division with entellitrak. ACMS is one of the most expansive projects of its kind in the nation. This transformation sets a new bar for how public sector organizations modernize their appeals operations.

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US Navy Case Study

icomplaints revolutionizes the way the Department of the Navy tracks complaints.

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Alaska Division of Banking and Securities Case Study

With an economy and state general fund largely dependent on the oil extraction industry, when crude oil prices collapsed in 2014 the State of Alaska tasked every agency with delivering essential services with fewer resources.

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University of British Columbia Case Study

With more than 100 sites spread across British Columbia, UBC faced a tremendous challenge in efficiently managing a large scale distributed education program, while striving to double production to meet organizational goals.

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Achieving Digital Business Transformation at the University of British Columbia - Video Case Study

The goal of the University of British Columbia's Faculty of Medicine was to increase production...to make more doctors. Learn how engaged stakeholders, rigorous requirements, and a cookie, enabled the Faculty of Medicine to craft smart and agile business processes, and identify technology to reinvent digital operations at UBC. Recorded Live at the Gartner BPM Summit 2014 in Las Vegas, Nevada.

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United States Department of Agriculture (USDA) Case Study

Updating with MicroPact's latest technology helps the USDA handle complaints with even greater speed and efficiency.

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United States Department of Agriculture Natural Resources Conservation Service (USDA NRCS) Case Study

MicroPact's entellitrak provides USDA's Natural Resources Conservation Service with a Web-based solution for improved easement enrollment and oversight.

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MicroPact Case Study

MicroPact had built more than 20 internal systems on the entellitrak platform so creating a dynamic system for managing federal contracts was a logical step for the company to take.

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efile Module Case Study

The entellitrak efile Module makes it possible for the general public to initiate, monitor, and contribute to appeals via a web-based user portal, enhancing communications between citizens and the USDA's National Appeals Division.

CSX Case Study

This transportation giant was losing momentum in managing employee grievances before it got on board with entellitrak Labor Relations software.

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Customs and Border Protection Agency (CBP) Case Study

The Department of Homeland Security Customs and Border Protection agency was having a difficult time processing Workers' Compensation (WC) claims across their workforce of 56,000 employees. It was taking an average of 14 days to manually process a WC claim, and the backlog was on the rise.

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United States Department of Labor: Appeals Case Study

In order to perform their jobs, case management workers at the OCAB required simultaneous access to three independent proprietary systems. To further complicate matters, the applications could not run concurrently on a single computer nor could they be accessed remotely. As a result, staff members were forced to perform all work centrally while employing multiple desktop computers simultaneously.

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General Counsel Case Study

Discover how the legal affairs office of a large federal agency, which is responsible for processing and responding to thousands of legal matters at any given time, replaced its ad-hoc case management system with a unified case management solution and in the process achieved strict oversight, distributed access, and ongoing flexibility.

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