Case Management for Benefits Appeals

Statewide Support for Multiple Programs

An agency that manages some of the largest state-based welfare and social services programs needed to update and integrate 22 aging systems—some dating from the 1970s. Visionary Integration Professionals (VIP), a MicroPact partner, is leading the multimillion-dollar transformation, with entellitrak® as the technology platform of choice for the project.

The agency ensures due process for individuals appealing administrative decisions on social service benefits. The new system, implemented by VIP and powered by entellitrak, gives the agency the following benefits:

  • Improves operations for administrative law judges and support staff throughout the state.
  • Provides a single case management system that combines intake, automated scheduling, adjudication, and reporting functions.
  • Increases efficiency and visibility for over 100,000 appeals per year. 

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