Customs and Border Protection Agency (CBP) Case Study

Worker's Compensation System Accelerates Workflow and Secures Savings of $5,000,000

The Department of Homeland Security Customs and Border Protection agency was having a difficult time processing Workers’ Compensation (WC) claims across its 56,000-employee workforce.  Manually processing a claim took an average of 14 days - and the backlog was constantly growing. Too much time was spent handling hardcopy documents and walking paperwork between offices.

CBP needed to identify and implement a case management software solution to streamline the process.

After extensive research, CBP chose the entellitrak workers’ compensation pre-configuration. entellitrak has enabled CBP to significantly improve how WC claims are processed.

Download the case study to learn how with entellitrak the CBP was able to save time and money, while adhering to critical federal initiatives.

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