Health, Human Services, and Benefits
Facilitating Benefits and Services for Deserving Individuals
MicroPact solutions administer millions of healthcare and benefits cases annually.
Millions. From the fourth largest federally funded entitlement program, down to individual county initiatives.
Purpose-built for the Public Sector
From benefits administration to appeals to program integrity, MicroPact’s COTS case management solutions support the complex needs of both agencies and the beneficiaries who rely on them.
The MicroPact Health, Human Services, and Benefits team includes experts with years of experience aligning the right solutions with federal, state, and local agency needs.
Your MicroPact Health and Human Services Team
Stephanie Kuhnel has over twenty years of executive leadership experience across multiple sectors, including public sector, technology, consumer goods, government, law enforcement, and education. In her current position she drives the strategic direction and fosters business development opportunities for MicroPact’s health, human services, and benefits portfolio. Stephanie has a bachelor’s degree in business administration from the University of North Carolina at Chapel Hill and an MBA from Meredith College.
Lynn Born has more than 20 years of experience leading software development teams, including 15 years overseeing development of modular case management systems for the public sector using agile methodologies. Areas of expertise include Social Security disability, Veteran Service Organizations, vocational rehabilitation, and Medicaid waiver programs. Lynn has a BS in computer science from Southeast Missouri State University and an MBA in information systems management from St. Louis University.
Carol Heitland is a recognized expert in Social Security disability determination, vocational rehabilitation, and worker’s compensation programs. She has over 30 years of experience leading the design, delivery, and support of complex enterprise-wide case management systems in the public sector market. Carol has a bachelor’s degree in business administration from Maryville University.
Jeremy James has more than 14 years’ experience using agile methodologies to implement COTS solutions for the public sector, including CMS and state HHS agencies. Using strong partner enablement and client relations skills, he has collaborated with systems integrators and diverse stakeholders to deliver appeals case management systems for Medicare and the largest statewide social services agency in the U.S. Jeremy has a bachelor’s degree in computer science from Wheeling Jesuit University.
Transformational Health Information Technology
Health and Human Services (HHS) agencies face the dual pressures of rising demand for services and the need to modernize information technology, both to increase efficiency and to safeguard protected health information and personally identifiable information. MicroPact’s secure, HIPAA compliant, entellitrak-based solutions efficiently address a variety of HHS needs and enable agencies to stay current with the complex, ever-evolving rules, regulations, and standards that drive public health programs. They can be used standalone, as a suite, or as case management components within an existing HHS system.
With its Data-First™ approach, entellitrak is ideally suited for public health case work, whether it involves benefits administration, appeals, or program integrity investigations.
- Social Security Disability
- Workers’ Compensation
- Vocational Rehabilitation
- Self-directed Benefits
- Veterans’ Benefits
Appeals — entellitrak is used throughout the federal government to manage a broad range of appeals associated with healthcare, public assistance programs, insurance, workers’ compensation, land use, labor relations, and more.
Program Integrity — entellitrak can help Medicaid Fraud Control Units, Medicaid Program Integrity Units, and similar entities manage investigations and collaborate across jurisdictions.
Public Health Registries
entellitrak can be configured to track and report information on any number of public health issues, from immunization and infectious disease tracking to medical marijuana registries to prescription monitoring programs, including opioid use. Individuals can self-report their health status electronically via a secure portal, and collected data can be shared in real time among authorized individuals for collaborative analysis, while ensuring HIPAA compliance.
Medicaid MES Modularity
Due to recent federal mandates and incentives, states are under pressure to modernize their aging MESs — systems that handle enrollment, eligibility, claims processing, and other functions for huge populations — using a modular, COTS approach. MicroPact technology is ideally suited to fill critical MES gaps with flexible, interoperable solutions. In keeping with MITA standards, entellitrak’s open standards and architecture afford all-around interoperability.
Facilitate Benefits and Services for Deserving Individuals. Connect with a Health, Human Services, and Benefits Expert.
How did we come to serve 98% of U.S. states and 97% of federal organizations with case management and BPM solutions? By helping people like you. Please complete the form below to initiate the scheduling process.