Human Capital Management

Support for a Growing Thriving Workforce

MicroPact Software Supports the Public Sector’s #1 Resource – People

Proof point: 90% of federal employee EEO claims are managed with ICOMPLAINTS.

Exacting Human Capital Case Management Solutions

15 years ago MicroPact launched ICOMPLAINTS — which today manages and tracks 90% of federal EEO claims – highly regulated, cases with complex processing, documentation, and reporting requirements. Since then, MicroPact has built an extended portfolio of human capital management solutions for managing the most difficult case types. They include flexible case management systems for grievance tracking and alternate dispute resolution as well as workers’ compensation, ethics management, and background investigations.

Whether at quarterly user forums or the Annual 462 Symposium, human capital management and EEO professionals turn to the MicroPact team for expert advice. 

Your MicroPact Human Capital Management Team

Dale BirdEEO Product Manager

Dale Bird

Dale Bird has managed product strategy, development, training, and support for ICOMPLAINTS, the MicroPact software used to process 90% of federal EEO claims, for more than a decade. He has been instrumental in fostering the company’s EEO user forums and community, including the annual 462 Symposium. Dale is a U.S. Army retiree.

End-to-End Grievance Tracking Software

MicroPact’s entellitrak-based solutions enable public sector employers to manage all types of human capital grievance cases, including:

  • EEO and Civil Rights — Manages employment-related cases as well as other forms of citizen discrimination, from complaint receipt through resolution.
  • Reasonable Accommodation — Records all facets of a case including medical documentation, supervisor evaluation, disability findings, decision appeals, and accommodations provided.
  • Employee Relations / Labor Relations — Automates the processes for arbitration, negotiation, and representation while adhering to the complex rules and regulations designed to protect the interests of all parties.
  • Alternative Dispute Resolution — Enables ADR practitioners to manage a wide range of employment and civil rights disputes from referral to resolution and follow-up, with associated costs.
  • ICOMPLAINTS EEO Reporting — Used to manage 90% of federal EEO claims.

Data Sheet

Grievance Tracking

Learn how entellitrak solutions facilitate the complex rules and regulations that make end-to-end grievance tracking possible.

Complementary HCM Software

Human capital management professionals must handle a wide range of people-related issues. MicroPact’s solutions help ensure that essential functions don’t fall through the cracks.

  • Human Resources — Securely manages the flow of personnel data from onboarding to performance reviews to separation.
  • Background Investigation — Meets the strictest federal standards for background investigation, adjudication, and continuous evaluation.
  • Workers’ Compensation — Tracks medical examinations, compensation board determinations, prescriptions, treatments, re-evaluations, and payment information for each claim.
  • Ethics Management — Automates the preparation, review, and filing of annual financial disclosure and ethics training reports.

Brochure

ETK Reasonable Accommodation

ETK Reasonable Accommodation combines a decade of best practices with the transformational power of the cloud, to quickly and affordably streamline accommodation request management. No hardware to buy, no software to maintain.

Applications

entellitrak

A Unified Platform That Puts Data-First

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ICOMPLAINTS

90% of federal EEO claims are managed with ICOMPLAINTS. With over a decade of service, ICOMPLAINTS features the critical functions required by federal agencies for the tracking and management of EEO complaints and cases and for meeting EEOC reporting requirements.

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Support your growing thriving workforce. Connect with a Human Capital Expert.

How did we come to serve 98% of U.S. states and 97% of federal organizations with case management and BPM solutions? By helping people like you. Please complete the form below to initiate the scheduling process.