ICOMPLAINTS

Ninety Percent of Federal EEO Claims Are Managed with ICOMPLAINTS

Manage EEO Casework to the Highest Standards

Compliance with federal Equal Employment Opportunity law is a must in today’s regulatory environment. However, the complex management steps surrounding reporting, documentation, and follow-up on EEO cases can quickly create critical bottlenecks. For more than a decade ICOMPLAINTS has been overcoming these challenges and setting the standard for EEO case management.

Accelerating EEO Compliance

Developed specifically to manage the EEO process and generate the Form 462 annual report, ICOMPLAINTS boasts the critical features federal agencies require to successfully track and manage EEO complaints and cases.

Built-in business rules ensure compliance with EEOC MD-110, EEOC reporting requirements and 29 CFR 1614. These capabilities are provided through a highly automated interface that provides exceptional 'point and click' ease of use while minimizing maintenance needs.

Get to Work Quickly

  • As a widely used COTS technology built to open standards, ICOMPLAINTS can be configured and deployed in less than 30 days
  • Take advantage of pre-configured end-to-end EEO case management processes
  • Quickly generate all standard reports, including EEO Form 462

ICOMPLAINTS supports even the largest organizations effortlessly. Delivering return on investment from the start,  from requirements to training and deployment, a full life-cycle implementation can typically be completed in 30 days or less.

Behind-the-scenes business rules are mapped to every potential nuance and variable in the EEO case management life cycle. Because data can be collected and shared more efficiently, cases can be reviewed and resolved more quickly. Additionally, your existing personnel system can easily be integrated so staff can look up and pull case-related information required for tracking. 

  • Intuitive, point-and-click interface with online help for staff
  • Browser-based user interface for complainants
  • Minimum system maintenance

Technology Highlights

  • Operating System Independent
  • Database Independent
  • Application Server Independent
  • No client-side software installation

Federally Accredited, Compliant, and Secure

ICOMPLAINTS meets the rigorous C2 security level rating, permits the use of SSL, and features a role-based security and access model – case workers, managers and administrators see only the cases and work that is relevant to their role, enabling them to quickly focus on relevant information and tasks.

MicroPact is also FedRAMP Compliant Cloud Service Provider (CSP). With FedRAMP certification, all federal customers are able to more readily leverage MicroPact’s secure cloud environment to store, process and protect sensitive government data.

Take control of your EEO complaint management process. Contact us about ICOMPLAINTS

Explore the solutions related to this technology:

EEO Solutions

Building on the success of icomplaints as well as customer requests for complimentary software, MicroPact offers an extended range of EEO related casework solutions. These include Alternative Dispute Resolution, Civil Rights, Labor Relations, Workers’ Compensation, and Reasonable Accommodation software solutions.

Explore These Solutions

Take control of your EEO complaint management process. Contact us about ICOMPLAINTS.

MicroPact sets the standard for automating how complaints and cases are processed.