Getting On Track Is Easy From Day One
Services to Maximize Adoption and Return on Investment
MicroPact solutions are designed to support your day-to-day operations from Day One, and to evolve with your changing needs over time. For this reason, MicroPact places a strong emphasis on implementation, training, and support services that keep your solution working the way you need it to.
Moving to a MicroPact solution is straightforward and seamless.
Most MicroPact implementations begin in one of two ways:
- With a Case Management Framework or BPM Template
- From scratch using a Data-FirstTM approach
In each case, dedicated MicroPact business and IT teams will work with you iteratively as the project evolves, with a keen focus on delivering immediate business value. Deploying high-value features first and building on them speeds time to ROI without expending resources on features that may never be used.
The steps for configuring a system from scratch are the same as for an application accelerator, with added time to integrate your organization's data elements, terminology, and user interfaces into your customized configuration.
Training, Documentation, and Support
When business users feel confident enough to modify and build their own systems using the tools provided, we call that success.
MicroPact training programs and documentation are designed to help you get the most out of our solutions. The goal is to enable users, administrators, and developers to continually and independently refine the system to their needs. These courses are appropriate for business analysts, application engineers, and architects.
User and Administrator Training
MicroPact solutions are well documented and intuitive to use. But because your system will be unique to your operations, it comes with customized user and administrator guides and training.
MicroPact’s training and documentation specialists work closely with you to tailor your materials and courses to the needs of your organization. Courses can be conducted:
- At our Corporate Training Center, just minutes from Dulles International Airport
- At your location
- Via webcast
- As pre-recorded computer based training (CBT)
Business User and Developer Training (for entellitrak customers)
Level-1 Developer Training is appropriate for business analysts, application engineers, and system architects. It imparts a solid understanding of the purchased platform, along with the essential competencies needed to assess business requirements and to build and deploy the solution(s).
Level-2 and Level-3 series training is available to individuals once they have been certified on the previous level's training series.