Software Solutions

Call them what you will — Application Accelerators, Case Management Frameworks, BPM Templates — MicroPact solutions give you all the benefits of custom-built software at an off-the-shelf price.

Alternative Dispute Resolution

Achieving a mutually agreeable outcome — at the lowest possible level, cost, and time investment — is crucial for complex ADR cases. entellitrak helps organizations streamline, track, and manage the resolution of workplace dispute proceedings both in real time and historically, which is crucial as agencies strive to meet strict reporting and accountability standards.

Learn More

Powered by: entellitrak

Appeals Case Management

Effectively tracking appeals case data is critical to ensuring that every person in the process can access the necessary information. entellitrak is used by major federal agencies and private companies to manage a range of appeals, including healthcare, workers’ compensation, land use, and labor relations — and can be tailored to match agency, regulatory, and business requirements.

Learn More

Powered by: entellitrak

Audit Finding Management

Cases relating to audit compliance can span months or even years. The ability to digitally oversee findings, clearly communicate corrective actions, and successfully manage compliance adds tremendous value while mitigating risk. Designed around the rules and regulations that drive audits, entellitrak provides the ability to effectively gather, track, and process data and deadlines from initiation to close.

Learn More

Powered by: entellitrak

Background Investigation

While conducting background investigations, organizations must accurately track all elements to ensure that candidates are properly vetted — and to determine which facilities, systems, and information they can access. entellitrak meets strict reporting and accountability standards, and facilitates the case investigator’s job by managing all data elements and creating a secure personnel folder for each candidate.

Learn More

Powered by: entellitrak

Board of Equalization

MicroPact’s Board of Equalization solution streamlines the property tax appeals process by digitally preparing case files, generating hearing schedules and tracking board member activity and payments. Cases appealed to Superior Court can be digitally prepared and transferred via the central court case management system.

Learn More

Powered by: Court Management

Civil Rights Case Processing

Successfully adhering to complicated civil rights guidelines requires an enterprise solution that streamlines the management of all case data elements and forms, discovery requirements, wordy decisions, and various appeal avenues. entellitrak gives EEO employees the tools needed to effectively create, track, maintain and manage civil rights cases — from initiation through resolution.

Learn More

Powered by: entellitrak

Contract & Acquisition Management (for Feds)

Having contract and acquisition knowledge at your fingertips enables quick responses to internal and external information requests. entellitrak consolidates all "cradle-to-grave" phases — contract formulation, management, and execution — within one integrated system. These phases include planning, requirements, pre-solicitation, solicitation, award, contract administration and close-out — everything you need for comprehensive, cost-efficient contract and acquisition management.

Learn More

Powered by: entellitrak

Correspondence Management

Organizations serving broad communities need to empower teams to efficiently respond to incoming communications — so nothing falls through the cracks. entellitrak manages the receipt of letters, email and bulk mail; assigns correspondence to staff members and tracks responses; and maintains a detailed schedule of events. In federal settings, entellitrak supports constituent issue correspondence and oversight recommendations.

Learn More

Powered by: entellitrak

Court Case Management: Superior, State, Juvenile

MicroPact’s Court Case Management module for Superior, State, and Juvenile courts automates the collection, imaging, organization, distribution, and retrieval of case data across multiple courts, as well as the processing and recording of filing fees and fines.

Learn More

Powered by: Court Management

Court Management Accounting System

MicroPact’s Court Management Accounting system uses a centralized repository for all collections and disbursements required by state legislation, for all levels and types of courts, as well as real estate record transactions. Convenient e-pay options and interfaces to collection agencies boost collection rates, while increased accountability and transparency helps prevent fraud.

Learn More

Powered by: Court Management

Disability Case Management

Track disability cases from receipt through adjudication to disposition, ensuring that claims are processed accurately and efficiently the first time.

Learn More

EEO Case Management

In the face of evolving federal labor law, achieving and maintaining annual compliance with Equal Employment Opportunity regulations and reporting requirements can be a monumental challenge. MicroPact’s EEO case management solution was developed specifically to manage the EEO process and generate the Form 462 annual report.

Learn More

Powered by: ICOMPLAINTS

Ethics Management

Ethics management programs require a software solution that consolidates reporting requirements, streamlines the filing process, and reduces staff resources. entellitrak automates the preparation, review, and filing of annual financial disclosure and ethics training reports; identifies all reportable financial information; flags missing or incorrect data; and prepopulates reports with prior information — reducing errors and increasing accuracy.

Learn More

Powered by: entellitrak

Executive Task Management

Collecting and overseeing work-related data — from recurring daily tasks to jobs involving multiple parties as part of a larger project — requires a case management software solution that empowers workers to manage assignments, track progress and record completion of important tasks. entellitrak helps keep projects on schedule while eliminating manual workflow processes, improving collaboration and creating a more efficient organization.

Learn More

Powered by: entellitrak

Federal Contracts Management

Successfully manage contract initiation, execution, and analysis using entellitrak. Ensure compliance with federal acquisition regulations while maximizing financial and operational performance. entellitrak enables team members to manage, track, and report on all aspects of every contract — providing rigorous oversight, real-time insight and improved collaboration. 

Learn More

Powered by: entellitrak

Financial Regulatory Compliance

From initial application to examination and enforcement, MicroPact’s Financial Regulatory Compliance solution consolidates and streamlines oversight capabilities in the promotion of a fair and sound financial marketplace.

Learn More

General Counsel

To efficiently guide General Counsel (GC) legal cases from inception through completion, organizations require a case management platform designed to streamline data collection and adhere to strict rules and regulations. entellitrak enables GC teams to effectively gather, track, and process detailed legal procedures while dramatically reducing paperwork, automating workflows, and centralizing case information.

Learn More

Powered by: entellitrak

Helpdesk/Ticket Management

An effective helpdesk operation puts the customer’s information front and center. The entellitrak Helpdesk/Ticket Management application accelerator empowers team members to quickly gather and collaborate on vital data so that issues can be identified, managed, and resolved as efficiently as possible.

Learn More

Powered by: entellitrak

Human Resources

Successfully managing employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using the entellitrak HR application accelerator, which provides one-screen access to all information relating to any employee — from onboarding to performance reviews to separation. Securely managing all personally identifiable information, entellitrak is federally accredited and secure with C&A based on NIST 800-53, DIACAP and DCID 6/3.

Learn More

Powered by: entellitrak

Inspector General Audits

entellitrak supports the many facets of an Inspector General Audit (IGA) program, including reviewing plans, reports and programs for conformance with various laws — providing the conceptual, procedural and legal considerations needed to conduct accurate and complete audits. Using entellitrak, agencies can provide an exceptional level of accountability and transparency to legislators, oversight bodies and others charged with governance and the public.  

Learn More

Powered by: entellitrak

Inspector General Investigations

Ensuring an accurate examination of the internal operations of federal agencies, military organizations and contractors or civil groups requires a robust case management system. entellitrak adheres to the complex rules and regulations that drive Inspector General (IG) inquiries, policies and procedures, facilitating rapid and accurate investigations. entellitrak supports single inspectors, division supervisors, and enterprise program managers.

Learn More

Powered by: entellitrak

Jury Management

From random source list generation and renewal to barcoded juror qualification and summoning to check-in and payment for service, MicroPact’s Jury Management solution enables courts to streamline jury selection and payment.

Learn More

Powered by: Court Management

Labor Relations

The monetary damages that can accrue from the improper handling of a labor-related case can be substantial. Successfully administering a detailed labor relations program requires the entellitrak Labor Relations application accelerator, a dynamic case management system that connects employees and their labor unions with members of the management team — facilitating communication and ensuring that the interests of all parties are protected.

Learn More

Powered by: entellitrak

Land Records Management

MicroPact’s Land Records Management solution enables recording offices to electronically scan or import, stamp and index deeds, liens, easements and other instruments, with hyperlinks to zoomable plats and related images. Once in the database, records are immediately available via a public web portal for searching, viewing, downloading and copying.

Learn More

Powered by: Court Management

Magistrate Court Case Management

MicroPact’s Web-based Magistrate Court solution enables pro se litigants to easily file and pay filing fees online. Judges can issue warrants on demand; and summons, bonds, notices, and subpoenas can all be created within a case. Hearing schedules and calendars are automatically generated, and proceedings can instantly be compiled and transferred to other courts as ordered.

Learn More

Powered by: Court Management

Medical Marijuana Regulation

The proliferation of state laws governing medical marijuana use has created the need for systems to manage patient and other stakeholder registries. Regulators need dynamic software that is tailored to this unique regulatory challenge and diverse set of participants.

Learn More

Powered by: ETK Regulatory

Press & Media Relations

Efficiently managing the distribution of press credentials helps improve media attendance at key events — boosting coverage and effectiveness. By automating how the media can make press requests, entellitrak eliminates the need to manually respond to telephone and email requests while also tracking press/media attendance and maintaining an event attendance history.

Learn More

Powered by: entellitrak

Probate Court Case Management

Especially when hearing contested wills, guardianships, and other litigation, automated document and case management can lighten the load. MicroPact’s comprehensive Probate Court Case Management solution includes powerful document management features for producing, scanning, retrieving, indexing, tracking and reporting on a range of records and forms that may be handled by probate courts.

Learn More

Powered by: Court Management

Public Service Commission Oversight

Consumers rely on public service commissions to ensure safe, reliable, and affordable service from providers of utilities and regulated essential services. From processing e-filings to managing agendas to automating votes to generating orders, MicroPact's Public Service Commission Oversight software solution enables regulators to manage the entire docket lifecycle consistently and efficiently.

Learn More

Powered by: STAR PSC, entellitrak

Purchase Order Management

Managing purchase requests and tracking them to delivery across an entire organization is a complex task. entellitrak is an enterprise-level management system that ensures a complete order history and audit log, improving cash flow oversight. Whether requesting business cards or a building lease, entellitrak facilitates the placement, approval routing and tracking, delivery and financial impact assessment of all purchases.

Learn More

Powered by: entellitrak

White Paper

FAQ: Frequently Asked Questions About Case Management in the Enterprise

Download this paper to learn why case management is becoming an increasingly important tool in today's work environment, as well as what to look for in an enterprise platform.

Request a Demo.

How did we come to serve 98% of U.S. states and 97% of federal organizations with case management and BPM solutions? By helping people like you. Please complete the form below to initiate the scheduling process.