Appeals Case Management

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Configurable Case Management Software for All Types of Appeals.

Dynamic case management ensures that every person in the appeals process can access the necessary information.

An efficient appeals process requires a dynamic case management solution that is able to accommodate standard elements while adapting to and managing the unique requirements and protocols of your organization. While every appeals process is different, they are all driven by specific events and they rely on accurate collection of important data.

Every appeal includes an appellant, an issue or problem that requires resolution, and a basis or guideline against which the appeal is made. There is often a detailed investigation and a formal review process — all conducted by professionals who require timely and accurate data — before an appeal is handed off to a judge or board to render a decision. An effective appeals case management system captures data at each of these steps.

Data Sheet

Appeals Case Management Data Sheet

As an enterprise case management and business process management (BPM) platform, entellitrak can be configured to support all types of appeals processes and can be tailored to match specific agency, regulatory, and business requirements.

Dynamic and Flexible to Meet Your Organization's Needs

entellitrak can be configured to support all types of appeals processes and can be tailored to match specific agency, regulatory, and business requirements. entellitrak-based appeals case management systems are used by major federal agencies and private companies to manage a broad range of appeals including those associated with health insurance, workers' compensation, land use, and labor relations.

Capture and Manage Detailed Case Information

Capture information such as case files, dockets, email messages, faxes, official forms, audio and video files, legal filings, objective input from experts, and related metrics.

Video Case Study: MicroPact partner Visionary Integration Professionals Launches entellitrak-based Mission Critical Appeals Solution for the CA Department of Social Services

Visionary Integration Professionals (VIP), in partnership with the California Department of Social Services (CDSS) State Hearing Division (SHD) and the California Office of System Integration (OSI), announced the successful launch of a new statewide Appeals Case Management System (ACMS). Learn More >

Representative Appeals Solutions

  • Legal Appeals Application Accelerator
  • Workers' Compensation Appeals Application Accelerator
  • Medicare and Health Insurance Appeals Application Accelerator

Case Study

Appeals Case Management System

MicroPact and partner VIP replaced 22 separate systems for the California Department of Social Services State Hearings Division with entellitrak. ACMS is one of the most expansive projects of its kind in the nation. This transformation sets a new bar for how public sector organizations modernize their appeals operations.

Customers using MicroPact's Appeals Case Management Solution Include:

Department of Labor (DOL)

U.S. Department of Agriculture (USDA)

California Department of Social Services

Request a Demo of Appeals Case Management.

How did we come to serve 98% of U.S. states and 97% of federal organizations with case management and BPM solutions? By helping people like you. Please complete the form below to initiate the scheduling process.