Civil Rights Case Processing

Powered by: entellitrak

Follow Complicated Guidelines. Direct Cases to Successful Outcomes.

entellitrak gives EEO employees the tools needed to effectively create, track, maintain and manage civil rights cases — from initiation through resolution. 

Managing employee-specific civil rights complaint cases can be daunting. Successfully adhering to the myriad of strictly-defined, complicated guidelines calls for an enterprise solution that streamlines the management of complicated forms, discovery requirements, wordy decisions, and various appeal avenues.

The entellitrak Civil Rights application accelerator gives organizations the tools to effectively create, track, maintain, and manage civil rights cases to their successful completion. Whether the case involves discrimination in hiring, firing, promotion, harassment, training, wages, or benefits, entellitrak gives EEO caseworkers and managers the tools to guide, provide input, and report on all data elements and processes throughout the course of ongoing and closed civil rights cases.

Data Sheet

Civil Rights Data Sheet

The entellitrak Civil Rights application accelerator gives organizations the tools to effectively create, track, maintain, and manage civil rights cases to their successful completion.

Detailed Oversight and Control

Civil rights cases are complicated. Case files, email messages, dockets, related metrics, legal filings, faxes, official forms, audio and video files, and objective input from experts typify the information that must be collected and reviewed. The entellitrak Civil Rights software solution manages all of these elements.

Reports Tailored to Civil Rights Case Oversight

This entellitrak solution provides numerous summary reports that users can create at the individual, office, district, and enterprise level. Examples include:

  • Informal Complaints Filed
  • Formal Complaints Filed
  • Ongoing Cases and Case Status
  • Ongoing Informal Complaints
  • Rates of Complaint Resolution
  • Individual Complaint Timeline Report
  • Damages Awarded Report
  • ROI Findings

Additional reports can be easily configured to match an organization's needs.

Key Processes

  • Pre-Complaint Submission, Inquiry, and Disposition
  • Agency Office of Civil Rights Formal Complaint In-Processing, Investigation, and Report of Investigation (ROI)
  • Aggrieved Response to Agency ROI
  • Appeal to EEOC Administrative Judge
  • Federal Court Complaint Filing

Case Study

USDA

In 2004, the USDA went looking for technology that would help the agency manage its complaint cases more efficiently. After researching numerous companies, they chose MicroPact.

Customers using MicroPact's Civil Rights Case Processing Solution Include:

Department of Homeland Security (DHS)

U.S. Department of Agriculture (USDA)

Department of Transportation (DOT)

Transportation Security Administration (TSA)

Seattle Office of Civil Rights

Request a Demo of Civil Rights Case Processing.

How did we come to serve 98% of U.S. states and 97% of federal organizations with case management and BPM solutions? By helping people like you. Please complete the form below to initiate the scheduling process.