EEO Case Management


Take Control of Your EEO Complaint Process with ICOMPLAINTS.

Introduced in 2002, today ICOMPLAINTS is the standard for federal EEO case management. In fact, 90% of federal EEO claims are managed with icomplaints. That's because it's specifically designed to ensure compliance with EEOC MD-110, EEOC reporting requirements, and 29 CFR 1614.

Resolve More Cases in Less Time

MicroPact’s ICOMPLAINTS case management software enables government agencies and departments to track and manage EEO complaints and cases in strict accordance with all requirements. ensuring nothing is missed, and compliance is maintained. An intuitive point-and-click interface guides users to complete every step. For complainants, a web-based user interface enables them to enter basic information about their complaints and track their case status throughout the review process.

  • Case management – Open new cases, assign counselors, create schedules of events and tasks with alerts, and customize predefined claims, corrective actions, and other items
  • Document management – Upload, scan, and collaborate on documents, images, and multimedia, with powerful indexing  for instant search and retrieval
  • Reporting – Generate all standard reports, including the Form 462 annual report in just one to two weeks
  • Training – New user and administrator training, as well as an ICOMPLAINTS certification program for professionals interested in advancing their EEO careers

Data Sheet

EEO Case Management Data Sheet

Developed Specifically to Manage the Federal EEO process and generate the form 462 report, ICOMPLAINTS enables users to wade through the challenge of maintaining annual compliance.

Available Modules

  • efile
  • escan
  • Quality Review Management (QRM)
  • No FEAR Reporting
  • Executive Dashboard 

Federally Accredited, Compliant, and Secure

ICOMPLAINTS meets the rigorous C2 security level rating, permits the use of SSL, and features a role-based security and access model – case workers, managers and administrators see only the cases and work that is relevant to their role, enabling them to quickly focus on relevant information and tasks.

MicroPact is also FedRAMP Compliant Cloud Service Provider (CSP). With FedRAMP certification, all federal customers are able to more readily leverage MicroPact’s secure cloud environment to store, process and protect sensitive government data.

Customers using MicroPact's EEO Case Management Solution Include:

Department of the Navy (Navy)

Department of Energy (DOE)

United States Postal Service (USPS)

Department of Health and Human Services (HHS)

U.S. Equal Opportunity Employment Commission (EEOC)

Request a Demo of EEO Case Management.

How did we come to serve 98% of U.S. states and 97% of federal organizations with case management and BPM solutions? By helping people like you. Please complete the form below to initiate the scheduling process.