Home and Community Based Services

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More Autonomy for Participants. More Efficiency for Consultants.

To optimize the use of Home and Community Based waivers, all HCBS stakeholders need the ability to access, use, and share case file data. Participants need online access to their case files, service and support options, and account balances. Consultants and nurses must be able to manage caseloads and collaborate with participants and providers—all to improve individual outcomes and program success.

Configurable to Meet State-Specific Needs

HCBS programs promote independence for individuals with disabilities by giving them more choice and control over how their benefits are used. In many cases, participants can decide for themselves what mix of long-term services and supports best meets their needs, with the help of knowledgeable program counselors and nurses, as well as Fiscal Employment and Income Maintenance Agency providers.

Data Sheet

Home and Community Based Services Data Sheet

Web-based software specifically designed to support the needs of both participants and administrators of HCBS programs.

Secure, Web-based Access

MicroPact's Home and Community Based Services Solution is a secure, web-based software application specifically designed to support HCBS programs. It promotes quality and efficiency by providing timely information to program participants, their representatives, counselors and nurses, as well as Fiscal Employment and Income Maintenance Agency providers. Because every state and program is different, the solution is designed so that system administrators can continuously configure it to meet evolving program needs, without requiring code changes.

Shared Benefits

  • Streamlined communication
  • Expedited processing
  • Higher participant satisfaction
  • Better program outcomes

Access and Activities Tied to a User's Role

Participants and their authorized representatives can access the system via a secure, user-friendly portal to view and comment on their file, complete required forms, collaborate on spending plans, and monitor individual budgets. They can search the database of approved care providers and consulting agencies, FEA or IM entities, to select the right resources for their needs. Online access to information helps optimize individual benefits utilization while increasing autonomy and satisfaction.

Program counselors and consultants can effectively manage participant cases from referral through determination, supporting goals, plans, services, and outcomes. They can conduct intakes and assessments, maintain contact information, set alerts and reminders, and generate and manage documents and correspondence. Standard reports and an ad hoc reporting tool make it easy to monitor individual status and aggregate program performance.

Facilitate the Self-direction of:

  • Supportive home and personal care services
  • Consulting, Fiscal Employer and Income Maintenance agencies

Customers using MicroPact's Home and Community Based Services Solution Include:

Wisconsin Department of Health Services

Request a Demo of Home and Community Based Services.

How did we come to serve 98% of U.S. states and 97% of federal organizations with case management and BPM solutions? By helping people like you. Please complete the form below to initiate the scheduling process.