Software Solutions
Call them what you will — Application Accelerators, Case Management Frameworks, BPM Templates — MicroPact solutions give you all the benefits of custom-built software at an off-the-shelf price.
Practice Areas and Application Suites
Applications
Alternative Dispute Resolution
Achieving a mutually agreeable outcome — at the lowest possible level, cost, and time investment — is crucial for complex ADR cases. entellitrak helps organizations streamline, track, and manage the resolution of workplace dispute proceedings both in real time and historically, which is crucial as agencies strive to meet strict reporting and accountability standards.
Powered by: entellitrak
Appeals Case Management
Effectively tracking appeals case data is critical to ensuring that every person in the process can access the necessary information. entellitrak is used by major federal agencies and private companies to manage a range of appeals, including healthcare, workers’ compensation, land use, and labor relations — and can be tailored to match agency, regulatory, and business requirements.
Powered by: entellitrak
Audit Finding Management
Cases relating to audit compliance can span months or even years. The ability to digitally oversee findings, clearly communicate corrective actions, and successfully manage compliance adds tremendous value while mitigating risk. Designed around the rules and regulations that drive audits, entellitrak provides the ability to effectively gather, track, and process data and deadlines from initiation to close.
Powered by: entellitrak
Background Investigation
While conducting background investigations, organizations must accurately track all elements to ensure that candidates are properly vetted — and to determine which facilities, systems, and information they can access. entellitrak meets strict reporting and accountability standards, and facilitates the case investigator’s job by managing all data elements and creating a secure personnel folder for each candidate.
Powered by: entellitrak
Board of Equalization
MicroPact’s Board of Equalization solution streamlines the property tax appeals process by digitally preparing case files, generating hearing schedules and tracking board member activity and payments. Cases appealed to Superior Court can be digitally prepared and transferred via the central court case management system.
Powered by: Court Management
Civil Rights Case Processing
Successfully adhering to complicated civil rights guidelines requires an enterprise solution that streamlines the management of all case data elements and forms, discovery requirements, wordy decisions, and various appeal avenues. entellitrak gives EEO employees the tools needed to effectively create, track, maintain and manage civil rights cases — from initiation through resolution.
Powered by: entellitrak
Contract & Acquisition Management (for Feds)
Having contract and acquisition knowledge at your fingertips enables quick responses to internal and external information requests. entellitrak consolidates all "cradle-to-grave" phases — contract formulation, management, and execution — within one integrated system. These phases include planning, requirements, pre-solicitation, solicitation, award, contract administration and close-out — everything you need for comprehensive, cost-efficient contract and acquisition management.
Powered by: entellitrak
Correspondence Management
Organizations serving broad communities need to empower teams to efficiently respond to incoming communications — so nothing falls through the cracks. entellitrak manages the receipt of letters, email and bulk mail; assigns correspondence to staff members and tracks responses; and maintains a detailed schedule of events. In federal settings, entellitrak supports constituent issue correspondence and oversight recommendations.
Powered by: entellitrak
Court Case Management: Superior, State, Juvenile
MicroPact’s Court Case Management module for Superior, State, and Juvenile courts automates the collection, imaging, organization, distribution, and retrieval of case data across multiple courts, as well as the processing and recording of filing fees and fines.
Powered by: Court Management
Court Management Accounting System
MicroPact’s Court Management Accounting system uses a centralized repository for all collections and disbursements required by state legislation, for all levels and types of courts, as well as real estate record transactions. Convenient e-pay options and interfaces to collection agencies boost collection rates, while increased accountability and transparency helps prevent fraud.
Powered by: Court Management
Disability Case Management
Track disability cases from receipt through adjudication to disposition, ensuring that claims are processed accurately and efficiently the first time.
Powered by: Disability Case Manager
EEO Case Management
In the face of evolving federal labor law, achieving and maintaining annual compliance with Equal Employment Opportunity regulations and reporting requirements can be a monumental challenge. MicroPact’s EEO case management solution was developed specifically to manage the EEO process and generate the Form 462 annual report.
Powered by: ICOMPLAINTS
Ethics Management
Ethics management programs require a software solution that consolidates reporting requirements, streamlines the filing process, and reduces staff resources. entellitrak automates the preparation, review, and filing of annual financial disclosure and ethics training reports; identifies all reportable financial information; flags missing or incorrect data; and prepopulates reports with prior information — reducing errors and increasing accuracy.
Powered by: entellitrak
Executive Task Management
Collecting and overseeing work-related data — from recurring daily tasks to jobs involving multiple parties as part of a larger project — requires a case management software solution that empowers workers to manage assignments, track progress and record completion of important tasks. entellitrak helps keep projects on schedule while eliminating manual workflow processes, improving collaboration and creating a more efficient organization.
Powered by: entellitrak
Federal Contracts Management
Successfully manage contract initiation, execution, and analysis using entellitrak. Ensure compliance with federal acquisition regulations while maximizing financial and operational performance. entellitrak enables team members to manage, track, and report on all aspects of every contract — providing rigorous oversight, real-time insight and improved collaboration.
Powered by: entellitrak
Financial Regulatory Compliance
From initial application to examination and enforcement, MicroPact’s Financial Regulatory Compliance solution consolidates and streamlines oversight capabilities in the promotion of a fair and sound financial marketplace.
Powered by: ETK Regulatory, STAR Financial, CAVU eLicense
General Counsel
To efficiently guide General Counsel (GC) legal cases from inception through completion, organizations require a case management platform designed to streamline data collection and adhere to strict rules and regulations. entellitrak enables GC teams to effectively gather, track, and process detailed legal procedures while dramatically reducing paperwork, automating workflows, and centralizing case information.
Powered by: entellitrak
Helpdesk/Ticket Management
An effective helpdesk operation puts the customer’s information front and center. The entellitrak Helpdesk/Ticket Management application accelerator empowers team members to quickly gather and collaborate on vital data so that issues can be identified, managed, and resolved as efficiently as possible.
Powered by: entellitrak
Human Resources
Successfully managing employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using the entellitrak HR application accelerator, which provides one-screen access to all information relating to any employee — from onboarding to performance reviews to separation. Securely managing all personally identifiable information, entellitrak is federally accredited and secure with C&A based on NIST 800-53, DIACAP and DCID 6/3.
Powered by: entellitrak
Inspector General Audits
entellitrak supports the many facets of an Inspector General Audit (IGA) program, including reviewing plans, reports and programs for conformance with various laws — providing the conceptual, procedural and legal considerations needed to conduct accurate and complete audits. Using entellitrak, agencies can provide an exceptional level of accountability and transparency to legislators, oversight bodies and others charged with governance and the public.
Powered by: entellitrak
Inspector General Investigations
Ensuring an accurate examination of the internal operations of federal agencies, military organizations and contractors or civil groups requires a robust case management system. entellitrak adheres to the complex rules and regulations that drive Inspector General (IG) inquiries, policies and procedures, facilitating rapid and accurate investigations. entellitrak supports single inspectors, division supervisors, and enterprise program managers.
Powered by: entellitrak
Jury Management
From random source list generation and renewal to barcoded juror qualification and summoning to check-in and payment for service, MicroPact’s Jury Management solution enables courts to streamline jury selection and payment.
Powered by: Court Management
Labor Relations
The monetary damages that can accrue from the improper handling of a labor-related case can be substantial. Successfully administering a detailed labor relations program requires the entellitrak Labor Relations application accelerator, a dynamic case management system that connects employees and their labor unions with members of the management team — facilitating communication and ensuring that the interests of all parties are protected.
Powered by: entellitrak
Land Records Management
MicroPact’s Land Records Management solution enables recording offices to electronically scan or import, stamp and index deeds, liens, easements and other instruments, with hyperlinks to zoomable plats and related images. Once in the database, records are immediately available via a public web portal for searching, viewing, downloading and copying.
Powered by: Court Management
Magistrate Court Case Management
MicroPact’s Web-based Magistrate Court solution enables pro se litigants to easily file and pay filing fees online. Judges can issue warrants on demand; and summons, bonds, notices, and subpoenas can all be created within a case. Hearing schedules and calendars are automatically generated, and proceedings can instantly be compiled and transferred to other courts as ordered.
Powered by: Court Management
Medical Marijuana Regulation
The proliferation of state laws governing medical marijuana use has created the need for systems to manage patient and other stakeholder registries. Regulators need dynamic software that is tailored to this unique regulatory challenge and diverse set of participants.
Powered by: ETK Regulatory
Press & Media Relations
Efficiently managing the distribution of press credentials helps improve media attendance at key events — boosting coverage and effectiveness. By automating how the media can make press requests, entellitrak eliminates the need to manually respond to telephone and email requests while also tracking press/media attendance and maintaining an event attendance history.
Powered by: entellitrak
Probate Court Case Management
Especially when hearing contested wills, guardianships, and other litigation, automated document and case management can lighten the load. MicroPact’s comprehensive Probate Court Case Management solution includes powerful document management features for producing, scanning, retrieving, indexing, tracking and reporting on a range of records and forms that may be handled by probate courts.
Powered by: Court Management
Public Service Commission Oversight
Consumers rely on public service commissions to ensure safe, reliable, and affordable service from providers of utilities and regulated essential services. From processing e-filings to managing agendas to automating votes to generating orders, MicroPact's Public Service Commission Oversight software solution enables regulators to manage the entire docket lifecycle consistently and efficiently.
Powered by: STAR PSC, entellitrak
Purchase Order Management
Managing purchase requests and tracking them to delivery across an entire organization is a complex task. entellitrak is an enterprise-level management system that ensures a complete order history and audit log, improving cash flow oversight. Whether requesting business cards or a building lease, entellitrak facilitates the placement, approval routing and tracking, delivery and financial impact assessment of all purchases.
Powered by: entellitrak
Reasonable Accommodation
Reasonable Accommodation (RA) cases can be complex, requiring extensive personnel and financial resources, and often including a vast document repository. The entellitrak RA application accelerator manages the rules and regulations that guide RA policies and procedures, quickly and accurately tracking all case details — including requests and accommodations provided; supervisor evaluations; medical record requests, receptions, and reviews; disability findings; and decision appeals.
Powered by: entellitrak
Regulatory Enforcement and Licensing
With shrinking state budgets, agencies are trying to move as many services as possible online. By automating licensing and enforcement processes, agencies are better able to better protect the public’s health, safety and welfare, while meeting the demand for self-service and transparency.
Powered by: ETK Regulatory, VERSA Regulation, CAVU eLicense
Sales Management
Capturing and qualifying sales leads is imperative to acquiring new customers. entellitrak enables sales teams to track and manage the status of all opportunities — from initial contact to close — and enables managers to view the status of leads and opportunities in order to analyze and track the sales performance of teams and individuals. entellitrak also features an integrated Partner Portal.
Powered by: entellitrak
Self-Directed Benefits
Secure, flexible, web-based software specifically designed to support the needs of both participants and administrators of self-directed benefits programs for individuals with disabilities.
Powered by: entellitrak
Traffic Management
MicroPact’s Traffic Management solution streamlines the traffic ticket process by importing tickets from local law enforcement traffic ticketing software, automatically calculating fees, enabling online payment, and reporting to other agencies. More serious violations trigger full case management features. Integration with the centralized court accounting system simplifies month-end posting and reporting.
Powered by: Court Management
Veterans' Benefits
With 40 years of experience serving health and human services agencies, including the Department of Veterans Affairs, MicroPact understands the challenges related to entitlement benefits case management. The Veterans' Benefits solution helps reduce adjudication times and accelerate the delivery of benefits.
Powered by: entellitrak
Vocational Rehabilitation
Efficient across the board. MicroPact's Vocational Rehabilitation streamlines services administration, and resources, so organizations can focus fully on helping disabled citizens become more independent.
Powered by: entellitrak
Workers' Compensation
Complex Workers' Compensation (WC) claims require a case management system that unites structured and unstructured data into a single case folder. entellitrak enables public and private organizations to receive, track and process a wide variety of WC claims — including work-related injury, occupational disease, and workplace-incurred fatality — and can be configured for specific agency, regulatory, and business requirements.
Powered by: entellitrak
White Paper
FAQ: Frequently Asked Questions About Case Management in the Enterprise
Download this paper to learn why case management is becoming an increasingly important tool in today's work environment, as well as what to look for in an enterprise platform.
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