Admin and Support
Improve the efficiency of your admin and support tasks through data-first business process management.Practice Areas and Application Suites
Applications
Contract & Acquisition Management (for Feds)
Having contract and acquisition knowledge at your fingertips enables quick responses to internal and external information requests. entellitrak consolidates all "cradle-to-grave" phases — contract formulation, management, and execution — within one integrated system. These phases include planning, requirements, pre-solicitation, solicitation, award, contract administration and close-out — everything you need for comprehensive, cost-efficient contract and acquisition management.
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Correspondence Management
Organizations serving broad communities need to empower teams to efficiently respond to incoming communications — so nothing falls through the cracks. entellitrak manages the receipt of letters, email and bulk mail; assigns correspondence to staff members and tracks responses; and maintains a detailed schedule of events. In federal settings, entellitrak supports constituent issue correspondence and oversight recommendations.
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Court Management Accounting System
MicroPact’s Court Management Accounting system uses a centralized repository for all collections and disbursements required by state legislation, for all levels and types of courts, as well as real estate record transactions. Convenient e-pay options and interfaces to collection agencies boost collection rates, while increased accountability and transparency helps prevent fraud.
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Executive Task Management
Collecting and overseeing work-related data — from recurring daily tasks to jobs involving multiple parties as part of a larger project — requires a case management software solution that empowers workers to manage assignments, track progress and record completion of important tasks. entellitrak helps keep projects on schedule while eliminating manual workflow processes, improving collaboration and creating a more efficient organization.
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Federal Contracts Management
Successfully manage contract initiation, execution, and analysis using entellitrak. Ensure compliance with federal acquisition regulations while maximizing financial and operational performance. entellitrak enables team members to manage, track, and report on all aspects of every contract — providing rigorous oversight, real-time insight and improved collaboration.
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Helpdesk/Ticket Management
An effective helpdesk operation puts the customer’s information front and center. The entellitrak Helpdesk/Ticket Management application accelerator empowers team members to quickly gather and collaborate on vital data so that issues can be identified, managed, and resolved as efficiently as possible.
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Human Resources
Successfully managing employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using the entellitrak HR application accelerator, which provides one-screen access to all information relating to any employee — from onboarding to performance reviews to separation. Securely managing all personally identifiable information, entellitrak is federally accredited and secure with C&A based on NIST 800-53, DIACAP and DCID 6/3.
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Press & Media Relations
Efficiently managing the distribution of press credentials helps improve media attendance at key events — boosting coverage and effectiveness. By automating how the media can make press requests, entellitrak eliminates the need to manually respond to telephone and email requests while also tracking press/media attendance and maintaining an event attendance history.
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Purchase Order Management
Managing purchase requests and tracking them to delivery across an entire organization is a complex task. entellitrak is an enterprise-level management system that ensures a complete order history and audit log, improving cash flow oversight. Whether requesting business cards or a building lease, entellitrak facilitates the placement, approval routing and tracking, delivery and financial impact assessment of all purchases.
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Sales Management
Capturing and qualifying sales leads is imperative to acquiring new customers. entellitrak enables sales teams to track and manage the status of all opportunities — from initial contact to close — and enables managers to view the status of leads and opportunities in order to analyze and track the sales performance of teams and individuals. entellitrak also features an integrated Partner Portal.
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White Paper
FAQ: Frequently Asked Questions About Case Management in the Enterprise
Download this paper to learn why case management is becoming an increasingly important tool in today's work environment, as well as what to look for in an enterprise platform.
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