Call them what you will — Application Accelerators, Case Management Frameworks, BPM Templates — MicroPact solutions give you all the benefits of custom-built software at an off-the-shelf price.
Practice Areas and Application Suites
Achieving a mutually agreeable outcome — at the lowest possible level, cost, and time investment — is crucial for complex ADR cases. entellitrak helps organizations streamline, track, and manage the resolution of workplace dispute proceedings both in real time and historically, which is crucial as agencies strive to meet strict reporting and accountability standards.
Effectively tracking appeals case data is critical to ensuring that every person in the process can access the necessary information. entellitrak is used by major federal agencies and private companies to manage a range of appeals, including healthcare, workers’ compensation, land use, and labor relations — and can be tailored to match agency, regulatory, and business requirements.
Cases relating to audit compliance can span months or even years. The ability to digitally oversee findings, clearly communicate corrective actions, and successfully manage compliance adds tremendous value while mitigating risk. Designed around the rules and regulations that drive audits, entellitrak provides the ability to effectively gather, track, and process data and deadlines from initiation to close.
While conducting background investigations, organizations must accurately track all elements to ensure that candidates are properly vetted — and to determine which facilities, systems, and information they can access. entellitrak meets strict reporting and accountability standards, and facilitates the case investigator’s job by managing all data elements and creating a secure personnel folder for each candidate.
MicroPact’s Board of Equalization solution streamlines the property tax appeals process by digitally preparing case files, generating hearing schedules and tracking board member activity and payments. Cases appealed to Superior Court can be digitally prepared and transferred via the central court case management system.
Successfully adhering to complicated civil rights guidelines requires an enterprise solution that streamlines the management of all case data elements and forms, discovery requirements, wordy decisions, and various appeal avenues. entellitrak gives EEO employees the tools needed to effectively create, track, maintain and manage civil rights cases — from initiation through resolution.
Having contract and acquisition knowledge at your fingertips enables quick responses to internal and external information requests. entellitrak consolidates all "cradle-to-grave" phases — contract formulation, management, and execution — within one integrated system. These phases include planning, requirements, pre-solicitation, solicitation, award, contract administration and close-out — everything you need for comprehensive, cost-efficient contract and acquisition management.
Organizations serving broad communities need to empower teams to efficiently respond to incoming communications — so nothing falls through the cracks. entellitrak manages the receipt of letters, email and bulk mail; assigns correspondence to staff members and tracks responses; and maintains a detailed schedule of events. In federal settings, entellitrak supports constituent issue correspondence and oversight recommendations.
MicroPact’s Court Case Management module for Superior, State, and Juvenile courts automates the collection, imaging, organization, distribution, and retrieval of case data across multiple courts, as well as the processing and recording of filing fees and fines.
MicroPact’s Court Management Accounting system uses a centralized repository for all collections and disbursements required by state legislation, for all levels and types of courts, as well as real estate record transactions. Convenient e-pay options and interfaces to collection agencies boost collection rates, while increased accountability and transparency helps prevent fraud.
In the face of evolving federal labor law, achieving and maintaining annual compliance with Equal Employment Opportunity regulations and reporting requirements can be a monumental challenge. MicroPact’s EEO case management solution was developed specifically to manage the EEO process and generate the Form 462 annual report.
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Ethics management programs require a software solution that consolidates reporting requirements, streamlines the filing process, and reduces staff resources. entellitrak automates the preparation, review, and filing of annual financial disclosure and ethics training reports; identifies all reportable financial information; flags missing or incorrect data; and prepopulates reports with prior information — reducing errors and increasing accuracy.
Collecting and overseeing work-related data — from recurring daily tasks to jobs involving multiple parties as part of a larger project — requires a case management software solution that empowers workers to manage assignments, track progress and record completion of important tasks. entellitrak helps keep projects on schedule while eliminating manual workflow processes, improving collaboration and creating a more efficient organization.
Successfully manage contract initiation, execution, and analysis using entellitrak. Ensure compliance with federal acquisition regulations while maximizing financial and operational performance. entellitrak enables team members to manage, track, and report on all aspects of every contract — providing rigorous oversight, real-time insight and improved collaboration.
From initial application to examination and enforcement, MicroPact’s Financial Regulatory Compliance solution consolidates and streamlines oversight capabilities in the promotion of a fair and sound financial marketplace.
To efficiently guide General Counsel (GC) legal cases from inception through completion, organizations require a case management platform designed to streamline data collection and adhere to strict rules and regulations. entellitrak enables GC teams to effectively gather, track, and process detailed legal procedures while dramatically reducing paperwork, automating workflows, and centralizing case information.
An effective helpdesk operation puts the customer’s information front and center. The entellitrak Helpdesk/Ticket Management application accelerator empowers team members to quickly gather and collaborate on vital data so that issues can be identified, managed, and resolved as efficiently as possible.
Successfully managing employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using the entellitrak HR application accelerator, which provides one-screen access to all information relating to any employee — from onboarding to performance reviews to separation. Securely managing all personally identifiable information, entellitrak is federally accredited and secure with C&A based on NIST 800-53, DIACAP and DCID 6/3.
entellitrak supports the many facets of an Inspector General Audit (IGA) program, including reviewing plans, reports and programs for conformance with various laws — providing the conceptual, procedural and legal considerations needed to conduct accurate and complete audits. Using entellitrak, agencies can provide an exceptional level of accountability and transparency to legislators, oversight bodies and others charged with governance and the public.
Ensuring an accurate examination of the internal operations of federal agencies, military organizations and contractors or civil groups requires a robust case management system. entellitrak adheres to the complex rules and regulations that drive Inspector General (IG) inquiries, policies and procedures, facilitating rapid and accurate investigations. entellitrak supports single inspectors, division supervisors, and enterprise program managers.
The monetary damages that can accrue from the improper handling of a labor-related case can be substantial. Successfully administering a detailed labor relations program requires the entellitrak Labor Relations application accelerator, a dynamic case management system that connects employees and their labor unions with members of the management team — facilitating communication and ensuring that the interests of all parties are protected.
MicroPact’s Land Records Management solution enables recording offices to electronically scan or import, stamp and index deeds, liens, easements and other instruments, with hyperlinks to zoomable plats and related images. Once in the database, records are immediately available via a public web portal for searching, viewing, downloading and copying.
MicroPact’s Web-based Magistrate Court solution enables pro se litigants to easily file and pay filing fees online. Judges can issue warrants on demand; and summons, bonds, notices, and subpoenas can all be created within a case. Hearing schedules and calendars are automatically generated, and proceedings can instantly be compiled and transferred to other courts as ordered.
The proliferation of state laws governing medical marijuana use has created the need for systems to manage patient and other stakeholder registries. Regulators need dynamic software that is tailored to this unique regulatory challenge and diverse set of participants.
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Efficiently managing the distribution of press credentials helps improve media attendance at key events — boosting coverage and effectiveness. By automating how the media can make press requests, entellitrak eliminates the need to manually respond to telephone and email requests while also tracking press/media attendance and maintaining an event attendance history.
Especially when hearing contested wills, guardianships, and other litigation, automated document and case management can lighten the load. MicroPact’s comprehensive Probate Court Case Management solution includes powerful document management features for producing, scanning, retrieving, indexing, tracking and reporting on a range of records and forms that may be handled by probate courts.
Consumers rely on public service commissions to ensure safe, reliable, and affordable service from providers of utilities and regulated essential services. From processing e-filings to managing agendas to automating votes to generating orders, MicroPact's Public Service Commission Oversight software solution enables regulators to manage the entire docket lifecycle consistently and efficiently.
Managing purchase requests and tracking them to delivery across an entire organization is a complex task. entellitrak is an enterprise-level management system that ensures a complete order history and audit log, improving cash flow oversight. Whether requesting business cards or a building lease, entellitrak facilitates the placement, approval routing and tracking, delivery and financial impact assessment of all purchases.
Reasonable Accommodation (RA) cases can be complex, requiring extensive personnel and financial resources, and often including a vast document repository. The entellitrak RA application accelerator manages the rules and regulations that guide RA policies and procedures, quickly and accurately tracking all case details — including requests and accommodations provided; supervisor evaluations; medical record requests, receptions, and reviews; disability findings; and decision appeals.
With shrinking state budgets, agencies are trying to move as many services as possible online. By automating licensing and enforcement processes, agencies are better able to better protect the public’s health, safety and welfare, while meeting the demand for self-service and transparency.
Capturing and qualifying sales leads is imperative to acquiring new customers. entellitrak enables sales teams to track and manage the status of all opportunities — from initial contact to close — and enables managers to view the status of leads and opportunities in order to analyze and track the sales performance of teams and individuals. entellitrak also features an integrated Partner Portal.
MicroPact’s Traffic Management solution streamlines the traffic ticket process by importing tickets from local law enforcement traffic ticketing software, automatically calculating fees, enabling online payment, and reporting to other agencies. More serious violations trigger full case management features. Integration with the centralized court accounting system simplifies month-end posting and reporting.
With 40 years of experience serving health and human services agencies, including the Department of Veterans Affairs, MicroPact understands the challenges related to entitlement benefits case management. The Veterans' Benefits solution helps reduce adjudication times and accelerate the delivery of benefits.
Complex Workers' Compensation (WC) claims require a case management system that unites structured and unstructured data into a single case folder. entellitrak enables public and private organizations to receive, track and process a wide variety of WC claims — including work-related injury, occupational disease, and workplace-incurred fatality — and can be configured for specific agency, regulatory, and business requirements.
FAQ: Frequently Asked Questions About Case Management in the Enterprise
Download this paper to learn why case management is becoming an increasingly important tool in today's work environment, as well as what to look for in an enterprise platform.
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