entellitrak

Call them what you will — Application Accelerators, Case Management Frameworks, BPM Templates — MicroPact solutions give you all the benefits of custom-built software at an off-the-shelf price.

Anti-Harassment

It is the responsibility of employers to provide a harassment-free workplace, and to deal decisively with incidents when they occur. ETK Anti-Harassment is an entellitrak-based SaaS application that helps agencies track, manage, and report on harassment complaints, in order to comply with EEOC directives and protect employees.

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Alternative Dispute Resolution

Achieving a mutually agreeable outcome — with the lowest possible cost and time investment — is crucial for complex ADR cases. entellitrak-based alternative dispute resolution software helps organizations streamline, track, and manage the resolution of workplace dispute proceedings both in real time and historically, which is crucial as agencies strive to meet strict reporting and accountability standards.

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Appeals Case Management

Government agencies use entellitrak as their appeals case management system to effectively track appeals case data and ensure every person in the process has access to the information. It manages a range of appeals including healthcare, workers’ compensation, land use, and labor relations — and can be tailored to match agency, regulatory, and business requirements.

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Audit Finding Management

Cases relating to audit compliance can span months or even years. The ability to digitally oversee findings, clearly communicate corrective actions, and successfully manage compliance adds tremendous value while mitigating risk. Designed around the rules and regulations that drive audits, entellitrak provides the ability to effectively gather, track, and process data and deadlines from initiation to close.

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Background Investigation

While conducting background investigations, organizations must accurately track all elements to ensure that candidates are properly vetted — and to determine which facilities, systems, and information they can access. entellitrak meets strict reporting and accountability standards, and facilitates the case investigator’s job by managing all data elements and creating a secure personnel folder for each candidate.

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Civil Rights Case Processing

Successfully adhering to complicated civil rights guidelines requires an enterprise solution that streamlines the management of all case data elements and forms, discovery requirements, wordy decisions, and various appeal avenues. entellitrak gives EEO employees the tools needed to effectively create, track, maintain and manage civil rights cases — from initiation through resolution.

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Contract & Acquisition Management (for Feds)

Having contract and acquisition knowledge at your fingertips enables quick responses to internal and external information requests. entellitrak consolidates all "cradle-to-grave" phases — contract formulation, management, and execution — within one integrated system. These phases include planning, requirements, pre-solicitation, solicitation, award, contract administration and close-out — everything you need for comprehensive, cost-efficient contract and acquisition management.

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Correspondence Management

Organizations serving broad communities need to empower teams to efficiently respond to incoming communications — so nothing falls through the cracks. entellitrak manages the receipt of letters, email and bulk mail; assigns correspondence to staff members and tracks responses; and maintains a detailed schedule of events. In federal settings, entellitrak supports constituent issue correspondence and oversight recommendations.

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Ethics Management

Ethics management programs require a software solution that consolidates reporting requirements, streamlines the filing process, and reduces staff resources. entellitrak automates the preparation, review, and filing of annual financial disclosure and ethics training reports. It also identifies all reportable financial information, flags missing or incorrect data, and prepopulates reports with prior information. This reduces errors and increases accuracy.

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Executive Task Management

Collecting and overseeing work-related data — from recurring daily tasks to jobs involving multiple parties as part of a larger project — requires a case management software solution that empowers workers to manage assignments, track progress and record completion of important tasks. entellitrak helps keep projects on schedule while eliminating manual workflow processes, improving collaboration and creating a more efficient organization.

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Federal Contracts Management

Successfully manage contract initiation, execution, and analysis using entellitrak. Ensure compliance with federal acquisition regulations while maximizing financial and operational performance. entellitrak enables team members to manage, track, and report on all aspects of every contract — providing rigorous oversight, real-time insight and improved collaboration. 

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General Counsel

To efficiently guide General Counsel (GC) cases from inception through completion, organizations require legal case management software designed to streamline data collection and adhere to strict rules and regulations. entellitrak enables GC teams to effectively gather, track, and process detailed legal procedures while dramatically reducing paperwork, automating workflows, and centralizing case information.

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Human Resources

Successfully managing employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using the entellitrak HR application accelerator, which provides one-screen access to all information relating to any employee — from onboarding to performance reviews to separation. Securely managing all personally identifiable information, entellitrak is federally accredited and secure with C&A based on NIST 800-53, DIACAP and DCID 6/3.

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Inspector General Audits

entellitrak supports the many facets of an Inspector General Audit (IGA) program, including reviewing plans, reports, and programs for conformance with various laws. Using entellitrak-based audit management software, agencies can provide an exceptional level of accountability and transparency to legislators, oversight bodies and others charged with governance and the public.  

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Inspector General Investigations

The entellitrak-based Inspector General investigation case management software adheres to the complex rules and regulations that drive Inspector General (IG) investigation process. This includes inquiries, policies, and procedures. It facilitates rapid and accurate investigations by single inspectors, division supervisors, and enterprise program managers.

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Labor Relations

The monetary damages that can accrue from the improper handling of a labor-related case can be substantial. Successfully administering a detailed labor relations program requires the entellitrak Labor Relations application accelerator, a dynamic case management system that connects employees and their labor unions with members of the management team — facilitating communication and ensuring that the interests of all parties are protected.

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Medical Marijuana Regulation

The proliferation of state laws governing medical marijuana use has created the need for systems to manage patient and other stakeholder registries. Regulators need dynamic software that is tailored to this unique regulatory challenge and diverse set of participants.

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Public Service Commission Oversight Software

Consumers rely on state public service commissions to ensure safe, reliable, and affordable service from providers of utilities and regulated essential services. From processing e-filings to managing agendas to automating votes to generating orders, MicroPact's Public Service Commission Oversight software solution enables state and local regulators to manage the entire PSC docket and PUC docket lifecycle consistently and efficiently.

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Reasonable Accommodation

Reasonable Accommodation (RA) cases can be complex, requiring extensive personnel and financial resources, and often including a vast document repository. The entellitrak-based Reasonable Accommodation Software solutions manage the rules and regulations that guide RA policies and procedures, and track all case details.

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Veterans' Benefits

With 40 years of experience serving health and human services agencies, including the Department of Veterans Affairs, MicroPact understands the challenges related to entitlement benefits claims management. The Veterans' Benefits solution helps reduce adjudication times and accelerate the delivery of benefits.

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Vocational Rehabilitation

Efficient across the board. MicroPact's Vocational Rehabilitation software streamlines services administration, and resources, so organizations can focus fully on helping disabled citizens become more independent.

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Workers' Compensation

Complex Workers' Compensation (WC) claims require a case management system that unites structured and unstructured data into a single case folder. entellitrak enables public and private organizations to receive, track and process a wide variety of WC claims — including work-related injury, occupational disease, and workplace-incurred fatality — and can be configured for specific agency, regulatory, and business requirements.

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White Paper

FAQ: Frequently Asked Questions About Case Management in the Enterprise

Download this paper to learn why case management is becoming an increasingly important tool in today's work environment, as well as what to look for in an enterprise platform.

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