entellitrak

Call them what you will — Application Accelerators, Case Management Frameworks, BPM Templates — MicroPact solutions give you all the benefits of custom-built software at an off-the-shelf price.

Alternative Dispute Resolution

Achieving a mutually agreeable outcome — at the lowest possible level, cost, and time investment — is crucial for complex ADR cases. entellitrak helps organizations streamline, track, and manage the resolution of workplace dispute proceedings both in real time and historically, which is crucial as agencies strive to meet strict reporting and accountability standards.

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Appeals Case Management

Effectively tracking appeals case data is critical to ensuring that every person in the process can access the necessary information. entellitrak is used by major federal agencies and private companies to manage a range of appeals, including healthcare, workers’ compensation, land use, and labor relations — and can be tailored to match agency, regulatory, and business requirements.

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Audit Finding Management

Cases relating to audit compliance can span months or even years. The ability to digitally oversee findings, clearly communicate corrective actions, and successfully manage compliance adds tremendous value while mitigating risk. Designed around the rules and regulations that drive audits, entellitrak provides the ability to effectively gather, track, and process data and deadlines from initiation to close.

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Background Investigation

While conducting background investigations, organizations must accurately track all elements to ensure that candidates are properly vetted — and to determine which facilities, systems, and information they can access. entellitrak meets strict reporting and accountability standards, and facilitates the case investigator’s job by managing all data elements and creating a secure personnel folder for each candidate.

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Civil Rights Case Processing

Successfully adhering to complicated civil rights guidelines requires an enterprise solution that streamlines the management of all case data elements and forms, discovery requirements, wordy decisions, and various appeal avenues. entellitrak gives EEO employees the tools needed to effectively create, track, maintain and manage civil rights cases — from initiation through resolution.

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Contract & Acquisition Management (for Feds)

Having contract and acquisition knowledge at your fingertips enables quick responses to internal and external information requests. entellitrak consolidates all "cradle-to-grave" phases — contract formulation, management, and execution — within one integrated system. These phases include planning, requirements, pre-solicitation, solicitation, award, contract administration and close-out — everything you need for comprehensive, cost-efficient contract and acquisition management.

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Correspondence Management

Organizations serving broad communities need to empower teams to efficiently respond to incoming communications — so nothing falls through the cracks. entellitrak manages the receipt of letters, email and bulk mail; assigns correspondence to staff members and tracks responses; and maintains a detailed schedule of events. In federal settings, entellitrak supports constituent issue correspondence and oversight recommendations.

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Ethics Management

Ethics management programs require a software solution that consolidates reporting requirements, streamlines the filing process, and reduces staff resources. entellitrak automates the preparation, review, and filing of annual financial disclosure and ethics training reports; identifies all reportable financial information; flags missing or incorrect data; and prepopulates reports with prior information — reducing errors and increasing accuracy.

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Executive Task Management

Collecting and overseeing work-related data — from recurring daily tasks to jobs involving multiple parties as part of a larger project — requires a case management software solution that empowers workers to manage assignments, track progress and record completion of important tasks. entellitrak helps keep projects on schedule while eliminating manual workflow processes, improving collaboration and creating a more efficient organization.

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Federal Contracts Management

Successfully manage contract initiation, execution, and analysis using entellitrak. Ensure compliance with federal acquisition regulations while maximizing financial and operational performance. entellitrak enables team members to manage, track, and report on all aspects of every contract — providing rigorous oversight, real-time insight and improved collaboration. 

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General Counsel

To efficiently guide General Counsel (GC) legal cases from inception through completion, organizations require a case management platform designed to streamline data collection and adhere to strict rules and regulations. entellitrak enables GC teams to effectively gather, track, and process detailed legal procedures while dramatically reducing paperwork, automating workflows, and centralizing case information.

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Helpdesk/Ticket Management

An effective helpdesk operation puts the customer’s information front and center. The entellitrak Helpdesk/Ticket Management application accelerator empowers team members to quickly gather and collaborate on vital data so that issues can be identified, managed, and resolved as efficiently as possible.

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Human Resources

Successfully managing employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using the entellitrak HR application accelerator, which provides one-screen access to all information relating to any employee — from onboarding to performance reviews to separation. Securely managing all personally identifiable information, entellitrak is federally accredited and secure with C&A based on NIST 800-53, DIACAP and DCID 6/3.

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Inspector General Audits

entellitrak supports the many facets of an Inspector General Audit (IGA) program, including reviewing plans, reports and programs for conformance with various laws — providing the conceptual, procedural and legal considerations needed to conduct accurate and complete audits. Using entellitrak, agencies can provide an exceptional level of accountability and transparency to legislators, oversight bodies and others charged with governance and the public.  

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Inspector General Investigations

Ensuring an accurate examination of the internal operations of federal agencies, military organizations and contractors or civil groups requires a robust case management system. entellitrak adheres to the complex rules and regulations that drive Inspector General (IG) inquiries, policies and procedures, facilitating rapid and accurate investigations. entellitrak supports single inspectors, division supervisors, and enterprise program managers.

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Labor Relations

The monetary damages that can accrue from the improper handling of a labor-related case can be substantial. Successfully administering a detailed labor relations program requires the entellitrak Labor Relations application accelerator, a dynamic case management system that connects employees and their labor unions with members of the management team — facilitating communication and ensuring that the interests of all parties are protected.

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Medical Marijuana Regulation

The proliferation of state laws governing medical marijuana use has created the need for systems to manage patient and other stakeholder registries. Regulators need dynamic software that is tailored to this unique regulatory challenge and diverse set of participants.

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Press & Media Relations

Efficiently managing the distribution of press credentials helps improve media attendance at key events — boosting coverage and effectiveness. By automating how the media can make press requests, entellitrak eliminates the need to manually respond to telephone and email requests while also tracking press/media attendance and maintaining an event attendance history.

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Public Service Commission Oversight

Consumers rely on public service commissions to ensure safe, reliable, and affordable service from providers of utilities and regulated essential services. From processing e-filings to managing agendas to automating votes to generating orders, MicroPact's Public Service Commission Oversight software solution enables regulators to manage the entire docket lifecycle consistently and efficiently.

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Purchase Order Management

Managing purchase requests and tracking them to delivery across an entire organization is a complex task. entellitrak is an enterprise-level management system that ensures a complete order history and audit log, improving cash flow oversight. Whether requesting business cards or a building lease, entellitrak facilitates the placement, approval routing and tracking, delivery and financial impact assessment of all purchases.

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Reasonable Accommodation

Reasonable Accommodation (RA) cases can be complex, requiring extensive personnel and financial resources, and often including a vast document repository. The entellitrak RA application accelerator manages the rules and regulations that guide RA policies and procedures, quickly and accurately tracking all case details — including requests and accommodations provided; supervisor evaluations; medical record requests, receptions, and reviews; disability findings; and decision appeals.

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Sales Management

Capturing and qualifying sales leads is imperative to acquiring new customers. entellitrak enables sales teams to track and manage the status of all opportunities — from initial contact to close — and enables managers to view the status of leads and opportunities in order to analyze and track the sales performance of teams and individuals. entellitrak also features an integrated Partner Portal.

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Veterans' Benefits

With 40 years of experience serving health and human services agencies, including the Department of Veterans Affairs, MicroPact understands the challenges related to entitlement benefits case management. The Veterans' Benefits solution helps reduce adjudication times and accelerate the delivery of benefits.

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Vocational Rehabilitation

Efficient across the board. MicroPact's Vocational Rehabilitation streamlines services administration, and resources, so organizations can focus fully on helping disabled citizens become more independent.

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Workers' Compensation

Complex Workers' Compensation (WC) claims require a case management system that unites structured and unstructured data into a single case folder. entellitrak enables public and private organizations to receive, track and process a wide variety of WC claims — including work-related injury, occupational disease, and workplace-incurred fatality — and can be configured for specific agency, regulatory, and business requirements.

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White Paper

FAQ: Frequently Asked Questions About Case Management in the Enterprise

Download this paper to learn why case management is becoming an increasingly important tool in today's work environment, as well as what to look for in an enterprise platform.

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