Labor Relations

Powered by: entellitrak

Document and Track Grievances. Foster Enhanced Communication.

Properly administering an organization's labor relations program requires a dynamic case management solution that connects employees and their labor unions with members of the management team in order to facilitate communication and ensure the interests of all parties are protected. The monetary damages that can accrue from the improper handling of a labor-related case can be substantial. In this environment, the use of an enterprise-level case management platform from intake to resolution is critical.

The entellitrak Labor Relations application accelerator can be rapidly configured to support an organization's labor-related programs, as well as specific regulatory and business requirements.

Data Sheet

Labor Relations Data Sheet

The entellitrak Labor Relations solution can be rapidly configured to support an organization's labor-related programs, as well as specific regulatory and business requirements.

Unifying Complex Case Management Data

Collecting and managing the myriad of data — from initial claims to interview and hearing transcripts to judgments and settlements — requires a platform that empowers frontline workers to shepherd all the vital information through the process.

By using entellitrak Labor Relations software, labor relations offices can:

  • Process claims in less time
  • Reduce investigation costs
  • Automate workflow
  • Connect information from multiple sources
  • Reduce paperwork
  • Provide visibility and access via a secure, web-based interface

Key Labor Relations Processes

  • Arbitration
  • Negotiation
  • Representation
  • Unfair Labor Practice (ULP)
  • Management/Employee Relations (MER)
  • Merit Systems Protection Board (MSPB) Appeal
  • Negotiability Grievance Procedure

Example Reports

  • Claims and Appeals Status
  • Current and Monthly Settlements
  • Claims, Liability, and Costs
  • Disciplinary Actions and Dismissals
  • Investigatory Appeals
  • Case Descriptions
  • Arbitrations

Case Study

CSX

CSX needed to replace a decentralized in-house system used to track grievances with a system that not only had all the necessary functionality in one package, but could be accessed from any location.

Customers using MicroPact's Labor Relations Solution Include:

Court Services and Offender Supervision Agency

Department of the Interior (DOI)

Department of Defense (DoD)

CSX

Georgia State University

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