Configurable Case Management Software
for Regulatory Agencies
With tight budgets, regulatory agencies are trying to move as many services as possible online. By automating licensing and enforcement processes, agencies are better able to protect the public’s health, safety and welfare, while meeting the demand for self-service and transparency.
Software for Enforcement and Licensing Agencies
Regulatory enforcement and licensing agencies must be able to track all aspects of multiple related processes — from application, licensing and renewal to complaint, investigation, and resolution. MicroPact's regulatory enforcement and licensing software enables you to set up an unlimited number of license types and configure individual applications, fees, exams, and continuing education (CE) requirements for each. Information entered online automatically populates the central database, triggering required workflows.
- Licensing - Process applications and payments online, send renewal notices, and track complete license history
- Enforcement - Capture case data, record actions taken, levy fines and collect fees, assign cases to investigators, and monitor compliance
- Exams and CE - Track requirements by license type, enroll individuals, grade exams, record results, license CE providers, and monitor course completion
Regulatory Oversight and Fee Collection
The MicroPact Regulatory Enforcement and Licensing software solution efficiently manages fees, fines, penalties, and payments collected as part of regulatory oversight activities, and posts them to general ledger accounts.
- Automatic fee calculation for each license type
- Online payment collection processing
- Interfaces to accounting software and EDI lockboxes
- Robust audit trail of all transactions
Access All Licensing and Enforcement Information
With access to a single database for centralized relationship management, authorized users can quickly search for and access all licensing and enforcement information related to any contact. Consolidated views display each contact’s activity, issues, and relationships to other records, with links to scanned documents and files.
Interfaces with external databases and systems facilitate consistent information sharing with key agencies and external CE providers.
Customers using MicroPact's Regulatory Enforcement and Licensing Software Solution Include:
California Department of Consumer Affairs 300+ license types, 2 million licensees
Colorado Department of Regulatory Agencies 9 divisions, 135+ license types
Texas Department of State Health Services 250 license types, 1 million licensees
State of Florida Four agencies, 500+ license types, 3 million licensees
Request a Demo of Regulatory Enforcement and Licensing Software.
How did we come to serve 98% of U.S. states and 97% of federal organizations with case management and BPM solutions? By helping people like you. Please complete the form below to initiate the scheduling process.