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More Autonomy for Participants. More Efficiency for Consultants.
To optimize benefits utilization, individuals with disabilities who participate in a self-directed benefits program need online access to their case files, service and support options, and account balances. To improve individual outcomes and program success, consultants and nurses must be able to manage their caseloads effectively, share information, and collaborate with participants.
Configurable to Meet State-Specific Needs
Self-directed benefits programs, also known as participant direction programs, promote independence for individuals with disabilities by giving them more choice and control over how they use their funds. Participants can decide for themselves what mix of long-term services and supports best meets their needs, with the help of knowledgeable program counselors and nurses, as well as Fiscal Employment and Income Maintenance Agency providers.
Secure, Web-based Access
MicroPact's Self-Directed Benefits Solution is a secure, web-based software application specifically designed to support self-direction programs that administer individual budgets. It promotes quality and efficiency by providing timely information to program participants, their representatives, counselors and nurses, as well as Fiscal Employment and Income Maintenance Agency providers. Because every state and program is different, the solution is designed so that system administrators can continuously configure it to meet evolving program needs, without requiring code changes.
Access and Activities Tied to a User's Role
Participants and their authorized representatives can access the system via a secure, user-friendly portal to view and comment on their file, complete required forms, collaborate on spending plans, and monitor individual budgets. They can search the database of approved care providers and consulting agencies, FEA or IM entities, to select the right resources for their needs. Online access to information helps optimize individual benefits utilization while increasing autonomy and satisfaction.
Program counselors and consultants can effectively manage participant cases from referral through determination, supporting goals, plans, services, and outcomes. They can conduct intakes and assessments, maintain contact information, set alerts and reminders, and generate and manage documents and correspondence. Standard reports and an ad hoc reporting tool make it easy to monitor individual status and aggregate program performance.
Customers using MicroPact's Self-Directed Benefits Solution Include:
Wisconsin Department of Health Services
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